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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,466

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 273,315
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 85,381
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 288,176
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,587,800
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 972,970
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 382,344
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Missing Resources from Explorers

    Hi, Anyone had issues with missing resources from explorers? The other day I collected around 150 explorer mails to my star menu however the...

    Started by Gogmer, 15.01.25 05:54
    • Replies: 0
    • Views: 156
    Gogmer
    15.01.25 05:54 Go to last post

  2. Where are my recruits?

    Hi Discovered that a little over 20,000 recruits have disappeared without me using them frome my starmenu. Can these be returned?

    Started by Ames_84, 10.01.25 18:36
    1 Attachment(s)
    • Replies: 5
    • Views: 424
    ambandil
    14.01.25 13:21 Go to last post

  3. Adventure could not start

    Im getting an "Adventure could not start" message, telling me to wait a while if I just finished one. Thing is I've been getting this message for 2...

    Started by Chopy9, 09.01.25 22:02
    • Replies: 1
    • Views: 369
    VengavinE
    12.01.25 19:00 Go to last post

  4. Tedious Logging in Process

    I've had to go through about 6 screens to log in and it's taken almost ten minutes. Isn't it possible to prune the log in time and the number of...

    Started by MaelstromJ, 09.01.25 11:05
    • Replies: 0
    • Views: 225
    MaelstromJ
    09.01.25 11:05 Go to last post

  5. Event Timer Issue

    Did something go wrong with the event timer ? I sent all my explorers out when there were 20 hours left to the end of the event.... so as to maximise...

    Started by MaelstromJ, 06.01.25 21:54
    • Replies: 2
    • Views: 315
    First_Lord
    08.01.25 20:23 Go to last post

  6. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 0
    • Views: 489
    Agony
    07.01.25 19:36 Go to last post

  7. Zone error after collecting mail

    I got a error after collecting my mail and now i can't get back in the game anymore cause of zone error. I heard this before so wondering how many...

    Started by DataMinmatar, 05.01.25 01:16
    zonen fehler
    • Replies: 1
    • Views: 634
    First_Lord
    05.01.25 17:55 Go to last post

  8. Site crashing

    I keep getting a report that the server zone has crashed, is there a problem on the site or is there another issue and am i going to get my premium...

    Started by Chynaman, 21.12.24 15:34
    • Replies: 1
    • Views: 609
    silvioito
    26.12.24 01:22 Go to last post

  9. [Sandycove] connection issues

    Hi, connection errors are back on Sandycove, game takes forever to load, and when I finally get in I can't stay connected for more than 30 seconds...

    Started by Danus1986, 03.11.24 09:28
    18 Pages •
    1 2 3 ... 18
    • Replies: 170
    • Views: 17,880
    First_Lord
    25.12.24 21:49 Go to last post

  10. RPH not buffed by PFB

    ignore

    Started by DorotheusII, 21.12.24 10:34
    • Replies: 0
    • Views: 852
    DorotheusII
    21.12.24 10:34 Go to last post

  11. Chem blast charges dont destroy otherworldly crystal formations

    This will be a blast except it isnt. Made 100 of the Chem blast charges mark iv, nothing happens when you apply them. Logged off and on, no effect. ...

    Started by Brejlovec, 16.12.24 19:31
    • Replies: 0
    • Views: 1,069
    Brejlovec
    16.12.24 19:31 Go to last post

  12. Bug with Scouting Party quest

    Hello, Need to buy two Explorers, to complete the Scouting Party quest, but the "Buy" button / tab is greyed out. How do i resolve this?

    Started by NSPandit, 12.12.24 06:18
    1 Attachment(s)
    • Replies: 3
    • Views: 1,118
    Schiwi
    12.12.24 11:53 Go to last post

  13. Guildfest rewards issue

    My guild on sandycover ranked with Gold rank but got silver rank rewards

    Started by Shadowvzs87, 09.12.24 09:10
    2 Pages •
    1 2
    • Replies: 18
    • Views: 4,211
    Mortallicus
    10.12.24 21:36 Go to last post

  14. Achievments

    How much "Cheer harder" we need for "Crowd Pleasing Harder"? Comment says "Use Cheer Harder! 25 times" but counter here is up to 50... And "Crowd...

    Started by vvn_jr, 02.12.24 12:23
    • Replies: 3
    • Views: 1,348
    Urd123
    04.12.24 20:00 Go to last post

  15. Thumbs down Weekly Ship Missing After Update

    To BB, if anyone there cares, which I doubt. Do you think that you might be able to implement a game update without breaking something? The...

    Started by Kafka-, 27.11.24 13:02
    • Replies: 6
    • Views: 1,771
    BB_Kumakun
    30.11.24 10:15 Go to last post

  16. Error

    Never seen this before: Error abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace...

    Started by Micwei, 29.11.24 14:10
    1 Attachment(s)
    • Replies: 1
    • Views: 1,606
    BB_Kumakun
    30.11.24 10:14 Go to last post

  17. 4 building licenses short since Guild Fest started

    Anyone else notice this? I think the guild fest grounds, and the 3 banners on the island took up licenses. I went to rebuild collapsed mines today...

    Started by Kraatz, 30.11.24 00:59
    event, licenses
    • Replies: 3
    • Views: 1,987
    BB_Kumakun
    30.11.24 10:10 Go to last post

  18. Game update 27/11/24

    I sincerely hope that this is not the deactivation of the Halloween event! Those of us with accounts on Sandycove are still sitting on piles of...

    Started by Nogbad, 27.11.24 05:24
    • Replies: 1
    • Views: 1,455
    MuffinMule
    27.11.24 07:13 Go to last post

  19. Ghost lantern

    Delete the post, error. I'm sorry

    Started by Igracic01, 18.11.24 18:01
    • Replies: 2
    • Views: 1,204
    Igracic01
    18.11.24 19:25 Go to last post

  20. Impossible to login to game without at least an hours wait!

    Come on guys get your server sorted! The delay to get logged in to the game at the moment is a joke and will drive people to find new games to play....

    Started by Wotaplonker, 07.11.24 01:00
    • Replies: 5
    • Views: 12,814
    AlexSunshine
    16.11.24 21:12 Go to last post
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