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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 228,627
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 687,994
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 93,455
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 108,620
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. bundles are locked

    it seems that in this event merchant bundles are locked/unavailable. (https://prnt.sc/v2fs1v) is it just for me?

    Started by JohnRo79, Today 15:37
    • Replies: 0
    • Views: 1
    Today 15:37 Go to last post
  2. pfb, love tree and pumpkin field bug

    with all these buffs working when production completes, the total pumpkins go in to store, the game freezes then removes a certain amount of the...

    Started by Antoneeeee, Today 12:43
    • Replies: 0
    • Views: 25
    Today 12:43 Go to last post
  3. The Golem is undead

    It does not disappear after it's heart goes to zero. And the quest "Fire Department" does not end.

    Started by faivq, Today 10:48
    • Replies: 1
    • Views: 31
    Today 12:02 Go to last post
  4. Weekly challenge ship

    The weekly challenge ship is missing after the update. I am at the second dig, made some supplies and had only 23 more to the next dig.

    Started by faivq, 13.10.20 11:14
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 677
    Yesterday 19:18 Go to last post
  5. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, 20.01.20 02:57
    • Replies: 5
    • Views: 1,685
    Yesterday 11:22 Go to last post
  6. Gems purchase

    Hello, I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me...

    Started by StanTray, 17.09.20 18:28
    • Replies: 7
    • Views: 321
    17.10.20 13:31 Go to last post
  7. missing ship

    weekly challenge the ship is not showing . so cant click on it and complete the third dig

    Started by mentalme, 14.10.20 15:57
    • Replies: 2
    • Views: 93
    15.10.20 11:22 Go to last post
  8. Unable to contact support!

    Hi, I have not received gems i bought after days now. I have tried to contact support many times using the contact form on the website. I does...

    Started by Niclin, 11.10.20 20:26
    • Replies: 7
    • Views: 303
    14.10.20 14:52 Go to last post
  9. Expedition Result not Saved in Rankings

    This is the second time this is happening this month. I finish (win) a Tier 3 Expediton but my result is not saved in the Rankings list. My...

    Started by TheGreyPilgrim, 10.10.20 06:16
    pvp, ranking
    • Replies: 2
    • Views: 101
    13.10.20 21:52 Go to last post
  10. Love Garden Quest in Quest Book but no Love Garden Building on Map...

    As I wasn't using the Love Garden much as well as tiring of the "housing estate" on my island I took the decision to demolish it, however, the quest...

    Started by Myst1qu3, 13.10.20 17:54
    • Replies: 3
    • Views: 68
    13.10.20 19:22 Go to last post
  11. Exclamation My account disapered???

    Heyo!! I stared playing this yesterday, a fun game. But when i logged in today everything is gone?? Back to level one and all buildings are gone... ...

    Started by Peanutzzzz, 12.10.20 16:04
    • Replies: 3
    • Views: 142
    12.10.20 20:54 Go to last post
  12. Can't login to legacy account

    Hi, I can't login to my legacy account: BlackGoku And all that support suggest is to play from the begginnig with Ubisoft account. 4 years...

    Started by BlackGoku_, 01.10.20 15:46
    • Replies: 3
    • Views: 243
    12.10.20 15:54 Go to last post
  13. guildquest timer is out of snyc

    Hi, i noticed that the last few days the timer of the my computer ( freshly snychronized) and the timer for the current is out of snyc by ~3...

    Started by Max_turtle, 10.10.20 11:59
    • Replies: 2
    • Views: 128
    12.10.20 11:17 Go to last post
  14. tier 2 on 10 points

    From dev diary 0-9 is Tier 1 probably on 20 points start tier 3

    Started by corona88, 05.07.15 17:44
    • Replies: 2
    • Views: 1,321
    11.10.20 16:06 Go to last post
  15. Guild Market - Unable to Buy Improved Silo

    After the community voted for the Imp Silo in the Guild Market it appears we are unable to buy it as it is locked out. Everyone I have spoken to has...

    Started by Vicera, 11.09.20 19:58
    • Replies: 7
    • Views: 411
    05.10.20 10:51 Go to last post
  16. Unable to launch game after flash update

    Is anyone else having an issue launching the game? I am getting the error below despite having updated 4 times now. I get the same error on Chrome,...

    Started by BoddingtonUK, 02.10.20 20:34
    flash
    • Replies: 2
    • Views: 166
    02.10.20 21:13 Go to last post
  17. Strange oil refinary times

    Hi, if have a problem with the time difference between the production line time and the estemated time when i set up the same amout of output ...

    Started by Max_turtle, 29.09.20 20:44
    • Replies: 6
    • Views: 230
    02.10.20 07:28 Go to last post
  18. reward from celebration round 10 only give 1 3-day premium

    Someone talked about it yesterday - so checked when collecting reward today - says it will give 2 3-day premium - but I only got 1.

    Started by halv12, 08.09.20 04:29
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 943
    01.10.20 18:39 Go to last post
  19. The Event Window

    I cannot complete the quest "The Event Window" because the relevant button in the control panel below the Avatar is greyed out and does not do...

    Started by Ozzymandeus, 13.06.14 16:02
    • Replies: 8
    • Views: 21,221
    30.09.20 21:08 Go to last post
  20. Exotic Wood Tree Nursery

    I can't place Exotic Wood Tree Nursery at any archipelago island. Here are two screens (below). I previously cleared Black Castle (4x4)...

    Started by SettlerPiter, 21.09.20 18:31
    2 Pages
    1 2
    • Replies: 14
    • Views: 438
    26.09.20 10:41 Go to last post

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