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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 261,171
    26.12.20 06:44 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 767,814
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 98,005
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 120,370
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. End of Maintenance 26 Jan

    Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again. I am currently getting the...

    Started by cat_flap, Yesterday 10:49
    6 Pages
    1 2 3 ... 6
    • Replies: 50
    • Views: 1,795
    Today 22:02 Go to last post
  2. Borken Excelsior

    Me and another member of my guild have broken excelsiors. It huffs and puffs on the island but when we enter to donate crystals, the animation is...

    Started by Rowadian, 19.12.20 06:30
    2 Pages
    1 2
    • Replies: 16
    • Views: 781
    Today 21:14 Go to last post
  3. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, Today 10:58
    • Replies: 4
    • Views: 60
    Today 12:40 Go to last post
  4. Ghost Lantern rewards

    Is it just me or has anyone else been getting fewer rewards from the chests you get from the ghost lanterns? Last week there was only 4 rewards....

    Started by MommaMidnight, 08.01.21 01:35
    • Replies: 4
    • Views: 184
    Today 10:09 Go to last post
  5. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    7 Pages
    1 2 3 ... 7
    • Replies: 66
    • Views: 4,592
    25.01.21 09:49 Go to last post
  6. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    24 Pages
    1 2 3 ... 24
    • Replies: 235
    • Views: 15,766
    20.01.21 06:27 Go to last post
  7. moving from Legacy to Ubisoft

    i'm planning on moving some accounts from Legacy to Ubisoft login just curious: what will the in-game name be after migrating? the old Legacy one...

    Started by JohnRo79, 17.01.21 17:57
    • Replies: 2
    • Views: 208
    18.01.21 12:43 Go to last post
  8. Not responding

    Starting to see client.exe is not responding messages more and more didnt have it at all for weeks now its been around 5 times last couple hours

    Started by hades8840, 13.01.21 12:26
    • Replies: 6
    • Views: 401
    18.01.21 12:42 Go to last post
  9. Unhappy No treasure found

    Recently I have had searches completed but no treasure report has been in mail. So far this has only happened when a search has been completed whilst...

    Started by Sparkaktus, 18.01.21 09:50
    • Replies: 0
    • Views: 89
    18.01.21 09:50 Go to last post
  10. Angry Can't play game!!!

    One week into January. Christmas event come and gone. Does anyone have any idea of when us Mac users will be able to get back to playing? It's been...

    Started by Rowansdad, 08.01.21 14:23
    • Replies: 9
    • Views: 457
    14.01.21 15:34 Go to last post
  11. small river house

    just placed 7 of them , one next to each other. only 3 got built, with a 2x2 area each 4 of them are missing. can't find them in star. it...

    Started by JohnRo79, 03.01.21 19:37
    • Replies: 6
    • Views: 406
    14.01.21 14:57 Go to last post
  12. Interim client on Linux

    Hi, I have been trying to get this interim client working on Linux but it does not work. If I open the link in a Wine Firefox 64, it simply...

    Started by Jove, 16.12.20 19:01
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,617
    09.01.21 20:55 Go to last post
  13. Why haven't any of my questions been answered yet ?

    I have posted quite a few posts on "Help/Support" and I have not got an answer . What is happening ?

    Started by Sebastianus, 07.01.21 13:18
    • Replies: 1
    • Views: 181
    07.01.21 13:56 Go to last post
  14. Please download the client to play The Settlers Online.

    Hi! I don't want to use "client". I did pay for the Premium access for the next year. I want to have access to my game via browser, as before. I...

    Started by botforubisoft, 18.12.20 13:24
    6 Pages
    1 2 3 ... 6
    • Replies: 54
    • Views: 3,819
    05.01.21 18:54 Go to last post
  15. How to change the Downloadable Client's icon on the taskbar

    Some players have asked if the game icon can be changed. Maybe you want to change the game icon on the taskbar to your own avatar or just make it...

    Started by PaulLG, 05.01.21 13:26
    • Replies: 2
    • Views: 189
    05.01.21 15:28 Go to last post
  16. Closing Game

    Every time I close the game I get the error box popup.

    Started by needtoplay, 03.01.21 08:45
    • Replies: 5
    • Views: 341
    04.01.21 23:11 Go to last post
  17. Starting the new client

    Hello, just wondering, why can't we start the new client app directly from desktop like the old one? TIA PS. Any ideas, if this will ever be...

    Started by priitahtsalu, 04.01.21 16:46
    • Replies: 2
    • Views: 160
    04.01.21 19:06 Go to last post
  18. Concert Hall

    Concert Hall not playing xmas music after selecting zone buff.

    Started by needtoplay, 26.12.20 18:34
    2 Pages
    1 2
    • Replies: 12
    • Views: 667
    03.01.21 18:31 Go to last post
  19. Steam users converting to legacy account.

    I was in progress to convert my steam credentials to a legacy account when the update hit. Instead of all these questions (and finding the answers...

    Started by Heerd, 21.12.20 06:50
    • Replies: 7
    • Views: 434
    29.12.20 15:49 Go to last post
  20. browser settlers

    please i want my browser settlers back this dum tuff of a new client is not working good it is lagging does not load correctly i want my browser back...

    Started by heinwe, 19.12.20 15:33
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,078
    27.12.20 15:55 Go to last post

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