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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    Forum Statistics:

    • Threads: 68
    • Posts: 1,421
  1. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    20 Pages
    1 2 3 ... 20
    • Replies: 192
    • Views: 18,003
    15.10.21 02:10 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    35 Pages
    1 2 3 ... 35
    • Replies: 348
    • Views: 939,998
    10.09.21 14:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 14
    • Views: 109,897
    06.08.21 06:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 365,353
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 137,877
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. chat

    is it just me or a general issue that chats not working at all? ok looks like its not just me HEY BB did you run a background fix in the night...

    Started by Ristlin, 13.10.21 06:44
    • Replies: 3
    • Views: 126
    13.10.21 09:24 Go to last post
  2. Zone Refresh's

    BB, it appears, from observations, that certain events trigger a Zone Refresh. While some probably are important, most seem completely pointless. ...

    Started by Torquemarda, 06.09.21 13:36
    • Replies: 6
    • Views: 444
    11.10.21 12:12 Go to last post
  3. Retreat unusable!

    Ahh, what an unpleasant problem! "Thanks" to the new system of viewing and selecting generals! When a general is intercepted unexpectedly, the...

    Started by faivq, 09.10.21 12:25
    • Replies: 2
    • Views: 149
    11.10.21 12:09 Go to last post
  4. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 06.10.21 10:31
    • Replies: 0
    • Views: 137
    06.10.21 10:31 Go to last post
  5. Royal Explorer issues

    Is the Royal Explorer actually working correctly. In the Merchants its claimed this explorer ( not cheap at over 4k gems) finds tokens . Well so far...

    Started by MaelstromJ, 17.09.21 12:10
    4 Pages
    1 2 3 ... 4
    • Replies: 34
    • Views: 1,250
    04.10.21 23:34 Go to last post
  6. Handful of balloons buff

    The provision house buff "Handful of balloons" only gives a +300% boost, not the +500% as advertised. It is the same as a barazek. For example:...

    Started by zygotes, 02.10.21 13:57
    • Replies: 2
    • Views: 115
    04.10.21 10:57 Go to last post
  7. Gems

    When I open Mystery box from Ghost ship week quest and receive Gems they never has been added to the Gems I already have in my storage. Someone...

    Started by Svil-en, 29.09.21 19:28
    • Replies: 1
    • Views: 121
    30.09.21 16:44 Go to last post
  8. Elite barrack build queue

    Hello - think I've noticed a bug in the reporting of time to complete builds in this queue. I've started a build for around 1000 knights. The queue...

    Started by richardds, 28.09.21 15:47
    • Replies: 1
    • Views: 122
    29.09.21 07:26 Go to last post
  9. Birthday cake conversion to buffs?

    As the end was near of the anniversary event came near I made cakes from all the event items I had, as they would be replaced with buffs. When are...

    Started by Heerd, 26.09.21 15:34
    • Replies: 3
    • Views: 123
    26.09.21 18:29 Go to last post
  10. From developer tools (Chrome)

    Just making BB devs aware that there are still errors happening when using developer tools in different browsers. ...

    Started by Niclin, 19.09.21 16:32
    • Replies: 6
    • Views: 327
    25.09.21 13:22 Go to last post
  11. New quest and zone refresh loop

    Today I have had the following happen to me a few times now. 1: I get a notification sayin "You have received a new quest" and a zone refresh...

    Started by Niclin, 17.09.21 13:23
    • Replies: 5
    • Views: 324
    20.09.21 13:16 Go to last post
  12. Unloading 0 (zero) unused objects!!

    Unloading zero unused objects (zone refresh) seems kind of silly considering it takes a long time to do so and it's seemingly good for nothing....

    Started by Niclin, 19.09.21 17:21
    • Replies: 0
    • Views: 70
    19.09.21 17:21 Go to last post
  13. no rely from contact support is it turned off ???

    is email support working !!

    Started by royavatar, 15.09.21 08:51
    • Replies: 3
    • Views: 152
    15.09.21 13:24 Go to last post
  14. Cool Celebration round - VI (lvl69)

    Quest "Bronze Mine buffs" - Use 2xFish Platters on 2x Copper mines. THANKS GOD I only 2 Spooky Bronze Mines and 2 endless Copper Mines, I can still...

    Started by Marazmas, 14.09.21 20:22
    • Replies: 1
    • Views: 151
    15.09.21 06:21 Go to last post
  15. Angry I can't log in

    Every time, the progress bar is loaded, my name will become ‘avatar name’, and my level will become ‘{}’. After 30 seconds, the page prompts to...

    Started by wizardleyoyo, 08.09.21 03:14
    • Replies: 7
    • Views: 402
    15.09.21 03:08 Go to last post
  16. Can't load game

    Hi all, Every time I launch game (on Chrome browser), every time i get same error. Any1 can help me how to solve this error? And how load game in...

    Started by Almis, 01.09.21 12:58
    2 Pages
    1 2
    • Replies: 14
    • Views: 609
    13.09.21 11:02 Go to last post
  17. Grout Factory output issue

    Hi, I have noticed that the PFB does not have affect on the Grout Factory`s output. Is it intended or just an error as it is not saying in the dev...

    Started by Aft3r83, 13.09.21 08:25
    • Replies: 1
    • Views: 127
    13.09.21 09:27 Go to last post
  18. Connectivity Problems since 04 August

    A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the...

    Started by cat_flap, 04.08.21 13:42
    8 Pages
    1 2 3 ... 8
    • Replies: 78
    • Views: 4,831
    12.09.21 23:36 Go to last post
  19. Exclamation Game Into problem: Finding the shortcuts button

    Hi developers, One of the beginner missions is to find the shortcuts button in the help archive window, you can't progress without levelling in...

    Started by TeRRoRThijS, 12.09.21 14:07
    • Replies: 0
    • Views: 95
    12.09.21 14:07 Go to last post
  20. UPLAY not available. please try later.

    Every time i try to log in this week, i get this message. Is there any way i can solve this. Thanks in advance.

    Started by iantrap4, 12.09.21 12:32
    • Replies: 0
    • Views: 108
    12.09.21 12:32 Go to last post

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