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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 237
    • Views: 175,267
    01.05.20 17:35 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 584,473
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 85,953
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 94,366
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, Today 10:55
    • Replies: 0
    • Views: 37
    Today 10:55 Go to last post
  2. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, Today 09:39
    • Replies: 1
    • Views: 71
    Today 09:46 Go to last post
  3. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    8 Pages
    1 2 3 ... 8
    • Replies: 72
    • Views: 80,778
    Today 05:34 Go to last post
  4. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, Yesterday 11:55
    quest help
    • Replies: 1
    • Views: 28
    Yesterday 12:55 Go to last post
  5. Bugg empty space river house, water mansions, large river house

    Started by tastino, Yesterday 11:08
    • Replies: 0
    • Views: 23
    Yesterday 11:08 Go to last post
  6. Bugg Guild Quests After guild Quests change i see bugg persist /merged double posts BB_Trafffer

    Started by tastino, Yesterday 11:01
    • Replies: 0
    • Views: 21
    Yesterday 11:01 Go to last post
  7. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 38
    26.05.20 07:33 Go to last post
  8. Split city in fall, in mini event 2020, P1 get about 500kxp, p2 get 1.2mxp?

    Hello anyone out there, I have been doing split city in fall for the mini may 2020 event. Base in wiki, the xp is around 400kxp, so 100% xp...

    Started by El-Pulpo, 25.05.20 17:30
    • Replies: 1
    • Views: 52
    25.05.20 17:35 Go to last post
  9. two weekly challence tasks

    There was only one task before. now always comes 2 tasks. I asked other friends, they always had one task. why do i have the 2nd task. is it a...

    Started by swerdat, 25.05.20 06:36
    • Replies: 0
    • Views: 50
    25.05.20 06:36 Go to last post
  10. General Disappeared

    Hi, My General suddenly disappeared from Island. Please check. I tried to log in after 30 mint but still same issue.

    Started by Bilawal, 23.05.20 19:55
    • Replies: 0
    • Views: 53
    23.05.20 19:55 Go to last post
  11. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    2 Pages
    1 2
    new bug
    • Replies: 12
    • Views: 2,811
    20.05.20 11:18 Go to last post
  12. Guild Merchant locked

    Bugged again same as the other time,Imp store is locked even though it wasn't bought.

    Started by cheethamhill, 17.04.20 03:23
    2 Pages
    1 2
    • Replies: 15
    • Views: 2,181
    08.05.20 15:39 Go to last post
  13. PVP Acheivements not registering defence bug

    I have already reported this to Support who are investigating, but I just wanted to post here and see if anyone else has noticed... I only started...

    Started by Thejollyone, 07.05.20 07:23
    • Replies: 4
    • Views: 587
    07.05.20 12:45 Go to last post
  14. Wondrous residence limits

    You could buy as far as i remember 10 in the merchant at 14995 gems each i have never bought one but just noticed my limit has dropped by 3 to 7 I do...

    Started by hades8840, 02.05.20 22:50
    • Replies: 7
    • Views: 922
    05.05.20 12:01 Go to last post
  15. Thumbs down Need a better contact for support

    I have been trying to log in for 1 month, messaging support back and forth, who just don't read my emails, or do not have any interest in helping....

    Started by AlexD, 28.04.20 17:32
    • Replies: 6
    • Views: 786
    01.05.20 17:24 Go to last post
  16. Foot of the Mountain Bug (possibly other MCC adv's as well)

    Today I have been doing Foot of the Mountain again, an adventure I have done many times. I cleared the early camps to remove the fog, buffed the 5...

    Started by fishslice, 10.03.20 22:48
    6 Pages
    1 2 3 ... 6
    • Replies: 55
    • Views: 8,096
    29.04.20 16:19 Go to last post
  17. Generals returning and going into star menu, instead of Landing on the island.

    yes loads of my generals do this, it very very BAD, as one can not load your general with troops.even when i have a "Green space" and can place a...

    Started by royavatar, 20.11.19 10:10
    2 Pages
    1 2
    • Replies: 16
    • Views: 8,152
    29.04.20 12:26 Go to last post
  18. Re ticket raising thread below

    This bug in the ticketing system has been going on for at least 2 years now. The system is sending out the standard auto-response then closing the...

    Started by Nogbad, 24.04.20 19:33
    • Replies: 1
    • Views: 820
    27.04.20 06:45 Go to last post
  19. Event Quest Chain Bug

    Lost Egg's quest stuck in waiting quest. All other quests are completed. Tomorrow again easter preparations will be ready. You can see in image. It...

    Started by LeaderOfCastle, 08.04.20 18:03
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 3,719
    24.04.20 19:38 Go to last post
  20. ticket raising not working

    3 times now i have tried to reslove an issue re a missing prestigous buff . I rasie a ticket get a respnse like this Hello MissyJay, We have...

    Started by MissyJay, 24.04.20 09:13
    • Replies: 1
    • Views: 683
    24.04.20 15:28 Go to last post

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