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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    37 Pages
    1 2 3 ... 37
    • Replies: 362
    • Views: 1,069,854
    22.06.22 17:37 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    22 Pages
    1 2 3 ... 22
    • Replies: 213
    • Views: 42,478
    20.06.22 08:44 Go to last post
  3. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 5
    • Views: 2,872
    14.05.22 00:10 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 123,697
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 475,360
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 150,392
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Issue with Expeditions

    I cant choose or alter the order in which troops attack - is this a known issue now. It seems to render expeditions usless which means my plans to...

    Started by MaelstromJ, 14.05.22 16:47
    • Replies: 7
    • Views: 265
    Yesterday 18:34 Go to last post
  2. Solid Sandwich quest not completing

    I queued 2500 solid sandwiches in the PH but after completion the quest only shows 250 made. I did this twice. Have refreshed multiple times.

    Started by Kafka-, Yesterday 07:46
    • Replies: 3
    • Views: 63
    Yesterday 16:38 Go to last post
  3. Cannot receive gift

    Mail collection (add to star/home) is greyed out; close and collect does not seem to do anything. Is there anything I need to do or is this just...

    Started by Eroneous, 28.06.22 20:34
    • Replies: 2
    • Views: 73
    28.06.22 21:18 Go to last post
  4. Serrver disconnection

    Hi Everytime I play Split city in the fall clear camps 1-4 then as attack goes in on camp 5 Lost connection to server happens without fail. NIt...

    Started by Highlande, 28.06.22 15:42
    • Replies: 0
    • Views: 46
    28.06.22 15:42 Go to last post
  5. Game won't load

    I've been trying for hours today to get into the game. The loading bar gets to the end, but then nothing else happens. I've reloaded numerous times,...

    Started by Alina_Light, 25.06.22 17:32
    • Replies: 3
    • Views: 141
    28.06.22 12:18 Go to last post
  6. Round of 16 Java error

    Hi i had a java error trying to play the round of 16 game, it froze and reloaded. the map has not returned to my star. I guess the event is over

    Started by Noworries, 26.06.22 11:51
    • Replies: 4
    • Views: 114
    28.06.22 11:32 Go to last post
  7. Thx for new error in game

    "A general error has occured, please reload game" Never happen during 7 years of game play.

    Started by Kebabtomte, 27.06.22 20:48
    • Replies: 1
    • Views: 97
    28.06.22 08:34 Go to last post
  8. Loading

    Saturday The game will not load up. Tried for a long time today. Losing prem days and pfb days.

    Started by Taffy, 25.06.22 13:35
    • Replies: 1
    • Views: 79
    25.06.22 17:28 Go to last post
  9. Connection to server lost...

    Hi, Northisle [Realm 2] doesn't seem to be working, can i get an update on that? I always get a "Connection to the server has been lost. Please...

    Started by JohnBPlayer, 24.06.22 08:04
    • Replies: 1
    • Views: 113
    24.06.22 12:29 Go to last post
  10. The housing problem

    Quest is missing.

    Started by DrunkStyle, 22.06.22 07:24
    • Replies: 3
    • Views: 189
    23.06.22 19:01 Go to last post
  11. Missing quest line and missing XP from completed addie

    The Bonaberti quest line has disappeared from my quest line, and I did Bonaberti Business earlier today and received none of the 1.5 million xp that...

    Started by Imshi, 23.06.22 12:52
    • Replies: 1
    • Views: 71
    23.06.22 14:28 Go to last post
  12. Stuck on Addy

    Hi, i currently have sometimes the problem that i can't leave the addy map of Dark Priests. i have tried 4 ways 1. clicking in chat on my name...

    Started by Max_turtle, 23.06.22 06:34
    • Replies: 1
    • Views: 81
    23.06.22 06:48 Go to last post
  13. Cool Extra section in Merchant "Test Environment"

    Starting with the event start this new section appeared in the Merchant https://prnt.sc/Q3S2ZTFCrX2Q https://prnt.sc/Aa7JfBqFG-uj

    Started by WildWizard, 20.06.22 08:56
    14 Pages
    1 2 3 ... 14
    • Replies: 130
    • Views: 7,622
    22.06.22 21:03 Go to last post
  14. Thumbs down Connection Issue 22/06/2022

    Hi, I get "Connection issue" and hammer guy every time I try to start... Did not find any current thread on the topic... What about you?

    Started by frenil75, 22.06.22 16:50
    connection
    • Replies: 1
    • Views: 85
    22.06.22 16:58 Go to last post
  15. Chat not working at all since returning from hotfix

    Is it just me, or everyone else too?

    Started by Siobhan76, 21.06.22 10:43
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 524
    22.06.22 13:43 Go to last post
  16. Information wanted when we are not able to access the homepage.

    Recently we could not even open the homepage. Right now we can see the home page, and not very much info. In the limited info there is you redirect...

    Started by Urd123, 21.06.22 04:55
    2 Pages
    1 2
    • Replies: 11
    • Views: 441
    22.06.22 06:41 Go to last post
  17. Seige Workshop cannot be built!

    The new seige workshop cannot be placed and built. It refuses to leave your star even after refresh, logging out etc. Does anyone else have this...

    Started by Anorexia, 21.06.22 11:52
    • Replies: 2
    • Views: 131
    21.06.22 15:18 Go to last post
  18. Missing initiated Practice Match after the Hotfix

    Hi, I started the Practice Match yesterday without being able to finish it before the Hotfic downtime and today I was missing it in the Queest...

    Started by Ser_Rau, 21.06.22 13:02
    • Replies: 0
    • Views: 130
    21.06.22 13:02 Go to last post
  19. Comm Failure 2 1/2 hours into event

    As of about 10 mins ago. Getting maintenance screen. Is this the hotfix for the shop?

    Started by cat_flap, 20.06.22 10:37
    2 Pages
    1 2
    • Replies: 11
    • Views: 687
    21.06.22 06:48 Go to last post
  20. Xtra building queue slot missing

    The other day I bought a permanent extra building queue slot. The gems were taken but I didn't get the extra slot! I still only have three slots and...

    Started by Niclin, 17.06.22 17:00
    • Replies: 7
    • Views: 234
    19.06.22 19:56 Go to last post

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