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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 464,646
    12.02.20 11:34 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 80,779
    19.12.19 12:29 Go to last post
  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 233
    • Views: 121,820
    11.10.19 10:52 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 81,109
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Can't Log In

    Have played for months without any issues, but today every time I try to log in I get a pop up reading: "Sorry, an error occurred. Please refresh...

    Started by UncleJemima, 19.02.20 18:41
    • Replies: 7
    • Views: 275
    Yesterday 18:44 Go to last post
  2. white and black screening

    having an issue where my client when loading my island is going either full white screen like. the entire browser or black screening. and i just dont...

    Started by valgore, 18.02.20 06:17
    • Replies: 2
    • Views: 102
    Yesterday 15:27 Go to last post
  3. Humble Explorer Limit - Marvelous Package

    Smilar problem between YGG - Power Pack; There is between Humble Explorer - Marvelous Pack. Limit of Humble Explorer should be corrected like YGG.

    Started by LeaderOfCastle, 24.01.20 08:53
    • Replies: 1
    • Views: 218
    17.02.20 22:27 Go to last post
  4. Ghost Ship quests in waiting

    It's happened twice now. When I don't finish the Ghost Ship quest within a week, I get a new one, which gets pushed to the "waiting quests" tab....

    Started by Trigintiljon, 28.01.20 07:45
    • Replies: 5
    • Views: 328
    17.02.20 13:44 Go to last post
  5. new keener explorer dont work

    new keener explorer shall left to find all the time to treasure search but cames back all the time. dont give anything. comes back every minute.

    Started by niddela, 15.02.20 11:01
    • Replies: 2
    • Views: 144
    15.02.20 11:50 Go to last post
  6. Question Valentine Flowers

    I have bought the fertilizer for the depleted flower bed in the event. However it has cost me 75 flowers to get 10. Is this correct? It doesn't...

    Started by DarklingStrange, 13.02.20 12:29
    • Replies: 1
    • Views: 136
    13.02.20 12:35 Go to last post
  7. Premium collide with Valentine zone buff ??

    Hi, I exchanged card buff, got valentine zone buff which should give `Effect: +200% to resources, refiller and XP!` and what I recall, I think...

    Started by CendaCZ, 12.02.20 12:59
    • Replies: 1
    • Views: 105
    12.02.20 13:15 Go to last post
  8. Valentines Event start ROBBED my gems

    Yesterday pre event I had 9,600+ gems. Today I log in to find at least 1500 gems are missing, I now hold 8,574 as I type this. I have 3 gem...

    Started by gibbletz, 10.02.20 18:34
    • Replies: 0
    • Views: 164
    10.02.20 18:34 Go to last post
  9. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    6 Pages
    1 2 3 ... 6
    • Replies: 52
    • Views: 45,460
    10.02.20 11:40 Go to last post
  10. Split City Summer/Fall no extra xp with PFB

    I have the PFB activated and it seems that it doesn't apply to the both Split City adventures? All the adventures have the little star in the right...

    Started by MeneerHepatica, 09.02.20 14:17
    • Replies: 1
    • Views: 87
    09.02.20 18:23 Go to last post
  11. Can't buy building in new Guild Market 22/11/19

    So the market has updated and the new building is a imp watermill but it has a lock on it. http://prntscr.com/q0c98e

    Started by WildWizard, 22.11.19 00:18
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 9,028
    04.02.20 19:46 Go to last post
  12. Daily Login Reward

    Just before Christmas the game stopped giving me my daily gem rewards, I would click OK but nothing happened, this has gone on since apart from the...

    Started by Charente, 31.01.20 07:47
    • Replies: 7
    • Views: 324
    04.02.20 08:19 Go to last post
  13. Brasilian Server Down

    Hello I am from the Brazilian and Portuguese server. The server is down for everyone there. Can you say why?

    Started by Gurtang, 02.02.20 13:42
    • Replies: 1
    • Views: 128
    03.02.20 09:46 Go to last post
  14. Bugs found...

    So where do I complete the quest without spending gems? Also the quest "Missing tools" remains no matter how much tools I buy from shop...

    Started by BoltThrower, 02.02.20 13:00
    • Replies: 0
    • Views: 82
    02.02.20 13:00 Go to last post
  15. can't login in the UK

    it looks like i can't log in for about 2hrs now anyone else has the same issue? is it brexit/eu related by any chance?

    Started by JohnRo79, 30.01.20 17:06
    • Replies: 1
    • Views: 134
    30.01.20 20:12 Go to last post
  16. Angry Lack of notice (again!)

    Thanks BB, once more you've shown complete contempt for players in different timezones and those who play at later hours. Despite being a so-called...

    Started by Nogbad, 21.01.20 01:22
    2 Pages
    1 2
    • Replies: 11
    • Views: 851
    27.01.20 19:44 Go to last post
    • Replies: 0
    • Views: 125
    26.01.20 17:49 Go to last post
  17. quest book

    Has anyone had problems with the quest book. At present in mine, the daily quest drop down arrow doesn't work inasmuch as it shows it has dropped...

    Started by jonno697, 23.01.20 07:37
    • Replies: 2
    • Views: 111
    23.01.20 14:51 Go to last post
  18. Possible shop bug

    I notice that currently I can buy both a extra Vargus and the Marvelous all in one package. Thing is I already brought a extra Vargus, so the shop is...

    Started by Dorotheus, 22.01.20 22:08
    • Replies: 0
    • Views: 208
    22.01.20 22:08 Go to last post
  19. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, 20.01.20 02:57
    • Replies: 3
    • Views: 290
    21.01.20 05:19 Go to last post

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