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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    33 Pages
    1 2 3 ... 33
    • Replies: 324
    • Views: 829,547
    07.04.21 19:21 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 293,215
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 100,983
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 126,470
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. troops

    there is a bug now that gives you thousands of extra elite troops while not having a effect on your population 1st are you aware of this problem...

    Started by visage, Yesterday 23:53
    • Replies: 3
    • Views: 66
    Today 14:55 Go to last post
  2. Easter quest line bugged

    Let's try here after several mail from support and no reply. The Easter Quest line is bugged, i am one behind everyone else and so are several other...

    Started by inyi, Yesterday 15:52
    • Replies: 3
    • Views: 81
    Today 05:45 Go to last post
  3. Bug on new Book Binder Buff

    This is on the true love buff that is supposed to be 300% on the bookbinder for 18 hours. Its applying as 200% and when applied you cannot close the...

    Started by sanadar, 04.04.21 23:08
    • Replies: 8
    • Views: 261
    Yesterday 05:55 Go to last post
  4. Unhappy Misty Cake adventure bug

    I cannot complete adventure Misty Cake due to a bug who's not let me to atack the camps ,this bug appears sometime like 2 from 4 adventure, you can...

    Started by danielste, 08.04.21 20:05
    • Replies: 0
    • Views: 40
    08.04.21 20:05 Go to last post
  5. I cant load game

    Hi, I cant load game anymore. Always get notification about wrong version but even if I download it again same error occurs.

    Started by Inearele, 06.04.21 20:54
    • Replies: 5
    • Views: 117
    08.04.21 14:50 Go to last post
  6. Zone load for friend or guild member isle occasionally fails to complete

    I have noticed that when loading the isle of a friend or guild member the loading phase sometimes fails to complete, the game remains locked in...

    Started by Axecairne, 07.04.21 13:02
    bug, loading map, zone
    • Replies: 3
    • Views: 79
    08.04.21 14:37 Go to last post
  7. Problem with Woodcutter

    Hi, I would like to signal the following bug, at Woodcutter’s 17th camp, the game crashes regularly, pretty much every other time. Regardless of the...

    Started by Borzas, 08.04.21 07:57
    • Replies: 0
    • Views: 63
    08.04.21 07:57 Go to last post
  8. Question Problems: the People of the Mountain.

    Hello, I started the Earth Shook (or whatever) I did several of the Adventures within. I stopped with 'People' as I had to generate several thousand...

    Started by Bill2013, 03.04.21 03:07
    • Replies: 6
    • Views: 226
    06.04.21 00:32 Go to last post
  9. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages
    1 2 3 ... 27
    • Replies: 265
    • Views: 24,409
    03.04.21 10:56 Go to last post
  10. Game broken following 23Mar21 update...

    Following today's update I'm having several severe graphical problems. No text in any of the Chat tabs, Star and Mayor are completely empty, no text...

    Started by TheFlush, 23.03.21 15:46
    • Replies: 5
    • Views: 267
    01.04.21 12:05 Go to last post
  11. 2021 Spacious Storehouse

    My new storehouse seems to be linked to the 2019 Easter event when I press check. Hopefully it grows with the 2021 events as I completed all the 2019...

    Started by Hell_Dawg, 29.03.21 23:44
    • Replies: 2
    • Views: 163
    01.04.21 12:02 Go to last post
  12. Angry Download link not working on 27.1.2021 New Downloadable Client post by BB_Traffer

    the link to the needed .swf file used to correct the "Your client can't be updated" login error is not working The ubistatic-a.akamaihd.net gives...

    Started by Drood, 30.03.21 17:17
    • Replies: 3
    • Views: 136
    01.04.21 11:47 Go to last post
  13. Cannot load the game

    When I pushed on "Play now" nothing happened. So after several trials, I tried to reload the game. Dowload worked, old version was deleted , but...

    Started by Dieu-le-Gros, 30.03.21 18:51
    • Replies: 3
    • Views: 122
    31.03.21 08:01 Go to last post
  14. log in issue

    please help i log in and out of account today no problem,then i tried to log back in 6pm today says your client could not be updated please how do i...

    Started by victoria333, 03.03.21 19:28
    2 Pages
    1 2
    • Replies: 16
    • Views: 821
    29.03.21 08:14 Go to last post
  15. The Excelsior

    When will the Excelsior animation be fixed. It takes for ever to use the crystals and because there is no animation it is hard to tell when it has...

    Started by whatsawormdo, 23.03.21 12:42
    • Replies: 3
    • Views: 282
    28.03.21 08:48 Go to last post
  16. Post The Pathfinder

    Hi, I have completed this week's tasks, and collected the rewards. Now to finish and get the week's bonuses the tick is greyed out. Logged out...

    Started by sparkies2013, 23.03.21 17:36
    • Replies: 1
    • Views: 135
    23.03.21 18:23 Go to last post
  17. new migration to ubisoft

    as i had an old ubisoft account i could not migrate to ubisoft and because you cant have 2 ubisoft acounts with the same email address i had to 1....

    Started by dje154, 23.03.21 14:19
    • Replies: 0
    • Views: 108
    23.03.21 14:19 Go to last post
  18. what captcha challenge?

    trying to migrate account, all filled in as it should be, but when i want to make the account, it wants me to do a bloody captcha challenge that is...

    Started by Sir_Settlealot, 16.03.21 17:42
    • Replies: 1
    • Views: 170
    16.03.21 17:56 Go to last post
  19. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    7 Pages
    1 2 3 ... 7
    • Replies: 69
    • Views: 8,386
    16.03.21 16:47 Go to last post
  20. ubisoft support issue

    i don't know where to report this but can someone at settlers online explain to ubisoft how settlers online works? i have tried and failed to link...

    Started by Sue1000, 06.03.21 20:36
    2 Pages
    1 2
    • Replies: 13
    • Views: 792
    11.03.21 20:02 Go to last post

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