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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 68
    • Posts: 1,421
  1. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    9 Pages
    1 2 3 ... 9
    • Replies: 80
    • Views: 5,083
    Today 19:31 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 11
    • Views: 105,684
    21.07.21 19:53 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    34 Pages
    1 2 3 ... 34
    • Replies: 336
    • Views: 903,325
    21.07.21 13:50 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 338,850
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 133,539
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Unity live bugs

    well we are back and chat is not working for me also now i have my full island its a nightmare waiting for the graphics to constantly load egg...

    Started by hades8840, 20.07.21 10:15
    12 Pages
    1 2 3 ... 12
    • Replies: 118
    • Views: 4,489
    Today 21:25 Go to last post
  2. every API Call make the zone lag

    Any time the client makes this call, the client freezes for the duration of it (around 500ms) Request URL:...

    Started by UsUe, Today 17:20
    • Replies: 0
    • Views: 39
    Today 17:20 Go to last post
  3. oil mill

    Hi, I have similar problems with lagging of the game and many other bugs i already have seen reported. Except nothing about when i want to open...

    Started by Danspie, Yesterday 16:33
    • Replies: 1
    • Views: 75
    Yesterday 18:48 Go to last post
  4. Oil/Snack Stand/Blacktree/Sickbay queues durations changed during conversion

    I took screenshots of a lot of the things on my island 40 mins or so before the conversion started yesterday, and looked at everything again once we...

    Started by PharTing, 21.07.21 12:18
    • Replies: 5
    • Views: 171
    Yesterday 16:27 Go to last post
  5. Storm Recovery - boulders undestroyable

    OK, I'm doing Storm Recovery within the weekly challenge and guess what? When I left-click on a boulder to destroy it, instead of the sector with...

    Started by faivq, Yesterday 13:55
    • Replies: 0
    • Views: 44
    Yesterday 13:55 Go to last post
  6. Top Left Notification Animation is the cause of the lag

    Hi BB, I think top left notification animation is the cause of the lag. while every actions we do leads to a notification, when it's appearing it...

    Started by UsUe, 23.07.21 06:37
    • Replies: 8
    • Views: 220
    Yesterday 12:44 Go to last post
  7. Unity - Generals - cannot safely use more than one general at a time.

    I often have 4 or 5 generals in motion at a time. This is no longer safe as any general returning to barracks or recently sent to attack or transfer...

    Started by Simonthe1, 20.07.21 16:05
    • Replies: 4
    • Views: 178
    24.07.21 21:40 Go to last post
  8. Clicks passing through star menu

    I'm not sure if this has been mentioned before but here goes. In some cases when I click on an element in the star menu the click passes through the...

    Started by Niclin, 24.07.21 11:26
    • Replies: 0
    • Views: 48
    24.07.21 11:26 Go to last post
  9. Development mode?

    Ok, so when on tso homepage (https://www.thesettlersonline.com/en/homepage) I try to right click (in Google chrome) and hit inspect and click the...

    Started by Niclin, 24.07.21 08:59
    • Replies: 0
    • Views: 53
    24.07.21 08:59 Go to last post
  10. little green dots...

    I miss them. Any tips for maintaining a guild and any sense of community without the little green dots, and a functional chat window? ...

    Started by Axecairne, 24.07.21 00:11
    • Replies: 1
    • Views: 94
    24.07.21 05:51 Go to last post
  11. Even my Epic Farm now offers a rollback option!

    So many lols, April 1st was months ago BB. Absolute joke I had full production chains, I now have one upgrade and I can set it back to the...

    Started by ClarenceDuPont, 23.07.21 09:47
    • Replies: 3
    • Views: 148
    23.07.21 23:40 Go to last post
  12. Wow

    Just wow, how bad has this been. Training 20 Armored Marksman 4476d 1h 22min :eek: Wonder should I clear my cache, log off, turn round three times,...

    Started by sparkies2013, 23.07.21 20:37
    • Replies: 0
    • Views: 93
    23.07.21 20:37 Go to last post
  13. Give us Client back till August Deployment

    ok thank u BB for this preview / prank of Unity successful launch we are not so thrilled and glad to hear theres a plan for August in the mean...

    Started by leb0, 22.07.21 21:04
    • Replies: 1
    • Views: 134
    23.07.21 09:20 Go to last post
  14. Deposits not showing numbers

    With the new unity system, both fish and meat deposits do not show the amount remaining when you mouse over them.

    Started by Jerrimiah, 22.07.21 07:58
    • Replies: 1
    • Views: 56
    23.07.21 01:04 Go to last post
  15. Smile In game windows not closing automaticaly

    example - click on star menu then geoligist in star menu then brewery on island then emails, i then have 4 windows open, the previous windows should...

    Started by neil65146, 23.07.21 00:57
    • Replies: 0
    • Views: 24
    23.07.21 00:57 Go to last post
  16. Zone refreshed

    Could somebody please tell me why we have to endure a zone refresh every 30 seconds. Is there a reason, and if there is could a moderator tell us the...

    Started by Bartlettis, 22.07.21 15:13
    • Replies: 3
    • Views: 136
    22.07.21 18:10 Go to last post
  17. Angry cant build

    what is going on my build que is full but no build window, cant do an adventure as one is running but no window, found mines are not showing unless...

    Started by trucker851, 22.07.21 13:47
    • Replies: 0
    • Views: 39
    22.07.21 13:47 Go to last post
  18. New Update

    WTF , you do with new update graffics is bad , no chat , I need glasses for the first time after 9 years how long I playing., but this time is very...

    Started by KRIZEVCI, 21.07.21 19:33
    • Replies: 2
    • Views: 130
    22.07.21 13:36 Go to last post
  19. what are you thinking BB ?

    This is it... i just finished a besieged city while i am on premium and on scout post. i was surprised that i only got 379k of XP while the minimum...

    Started by jaykew2012, 21.07.21 19:28
    • Replies: 4
    • Views: 177
    22.07.21 13:16 Go to last post
  20. mystery chests

    Just opened a mystery chest ,lived up to its name ,its a mystery where the gems went as i had same amount after opening chest as did before ,bad...

    Started by LeafSpike1, 22.07.21 07:02
    • Replies: 0
    • Views: 41
    22.07.21 07:02 Go to last post

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