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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,642
    27.07.17 15:21 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,948
    13.11.23 03:13 Go to last post
  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,864
    08.11.23 11:58 Go to last post
  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,588
    18.08.23 10:52 Go to last post
  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,644
    13.01.22 17:09 Go to last post
  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,946
    26.12.20 06:44 Go to last post
  1. "A question of style" quest

    Hi! "A question of style" quest do not work ok! I made production value for Water, Coal & Gold, under the Economy Overview. The quest do not end!!!...

    Started by Nuzaietz, 15.06.13 08:33
    • Replies: 3
    • Views: 6,375
    16.06.13 03:06 Go to last post
  2. "A sign of esteem" probable bug

    I'm not sure, but it looks like the request and the rewards are inversed in this quest:

    Started by Volaxad, 17.11.12 07:18
    • Replies: 2
    • Views: 11,774
    01.06.13 04:43 Go to last post
  3. "Bigger Deposits" not compatible with "Iron-Willed" Geologist

    Iron deposits are the same size as they were before this mini-event: EDIT: Sorry... never mind... my bad! I got mixed up with iron...

    Started by Madorosu, 04.05.18 14:19
    • Replies: 6
    • Views: 4,137
    07.05.18 15:37 Go to last post
  4. "Bringing Back Memory" not counted in achievements

    Hi, Not sure if this is the right spot, but I completed Easter quest "Bringing Back Memory" some time ago. But it doesn't count in...

    Started by Opper, 25.03.16 09:04
    2 Pages
    1 2
    • Replies: 10
    • Views: 12,121
    03.04.16 21:44 Go to last post
  5. "Connection to server lost" - Constantly

    A week ago i've got the issue where I lose connection to server 10 to 30 seconds after i start the game. I saw that some other people have the same...

    Started by Starkmage, 06.02.12 10:55
    2 Pages
    1 2
    • Replies: 15
    • Views: 96,417
    13.06.12 10:17 Go to last post
  6. "Defeat First Bandit Camp" Quest wont go away

    Every time I log in to the game, this quest keeps popping up as completed, I click "Claim Reward" and it goes away, next time I log in to the game,...

    Started by DanzTronic, 07.03.13 00:11
    • Replies: 2
    • Views: 10,270
    07.03.13 10:11 Go to last post
  7. "Fixed" Weak Point Potion and Ranged Support

    This is taken direct from test forum, but its relevant on live server, as I noticed this week.. "Since the "fix" of the wpps and the RS because...

    Started by Thejollyone, 09.02.14 13:52
    • Replies: 8
    • Views: 79,376
    11.02.14 18:47 Go to last post
  8. "Free gems"

    What about this new "free gems" offers? Everything in it seems to be scam. Tried it, filled 2 surveys, one game me at the end: "Sorry, maximum...

    Started by Bagster, 17.06.16 10:56
    6 Pages
    1 2 3 ... 6
    • Replies: 50
    • Views: 191,487
    20.12.16 13:09 Go to last post
  9. Exclamation "General error" upon login

    In the last few days I have received the following error message when logging in via the website: "A general error has occurred. Please refresh the...

    Started by Axecairne, 19.07.23 19:08
    2 Pages
    1 2
    access, error message, login, support, support form
    • Replies: 10
    • Views: 20,199
    20.07.23 12:37 Go to last post
  10. "Lots of Weapons" subquest not completable

    The "Battle Master" quest ends with the subquest "Lots of Weapons," which gives target production numbers for six types of weapon. I've...

    Started by Damerel, 27.09.15 21:12
    bug, quest
    • Replies: 5
    • Views: 38,580
    08.02.17 13:23 Go to last post
  11. Unhappy "Missing gens to and from ADV"

    I'm looking for help, Started a BK adv during this Easter event. After an hr no gens arrived, so I cancelled the ADV. Now my gens are missing. Have...

    Started by bio121, 18.03.15 16:58
    • Replies: 0
    • Views: 2,320
    18.03.15 16:58 Go to last post
  12. "Missing Tools" Quest not registering

    Greetings Community, I couldn't see this issue in the overview thread - sorry if it's a repost! My issue is that I have completed the "Missing...

    Started by Natsar, 06.03.13 06:26
    • Replies: 4
    • Views: 21,659
    08.03.15 12:05 Go to last post
  13. "No chat server available"

    This is basically how my chat looks (in Opera. Current picture from Chrome is below). The reason for this is partially known. My ISP blocks...

    Started by Merxe, 15.09.12 16:24
    • Replies: 1
    • Views: 9,663
    17.09.12 20:17 Go to last post
  14. "Once and for all" quest

    Quest requires you to have "one or fewer bandit camps left on your home zone" I have just recently killed ALL bandit camps and it still wont unlock....

    Started by TREKxxx, 02.12.12 23:58
    2 Pages
    1 2
    • Replies: 17
    • Views: 66,123
    09.07.13 21:08 Go to last post
  15. Exclamation "Pavement" Waiting Quest Broken

    Earlier today ingame, I enquired about why I couldn't complete Waiting Quests if I had fulfilled the requirements. I was told as long as two Daily...

    Started by Tiletron, 14.06.12 15:52
    pavement, waiting quests
    • Replies: 1
    • Views: 6,069
    14.06.12 16:44 Go to last post
  16. Exclamation "Play Now" gives "general error" message, game won't start

    I have gotten this "General error pls refresh and try again" message for several hours now. I have cleared browser history+catche etc (everything)...

    Started by Kalliopea, 29.10.14 20:02
    • Replies: 5
    • Views: 83,482
    30.10.14 17:34 Go to last post
  17. "Produce at least 5 fish platers" BUG

    Hi all. I´m level 17, and got the quest "Produce at least 5 fish platers", I keep making them on the provision house, but the quest does not...

    Started by gajodoporto, 15.05.12 03:36
    • Replies: 9
    • Views: 40,424
    18.05.12 10:15 Go to last post
  18. "Quality Copper Mineshafts" Skill Description Says Coal instead Of Copper

    Its just a small error in the description of two of the skills for the geo regarding the quality copper and gold mineshaft skills, they say coal...

    Started by PELIAS, 24.03.18 05:49
    2 Pages
    1 2
    • Replies: 11
    • Views: 52,146
    19.06.18 09:41 Go to last post
  19. "run aground" quest

    Hello everyone! I am having a quest problem and was hoping someone might be able to help me. To finish this quest I have to make 100 tools...

    Started by Caunty, 22.10.12 08:00
    • Replies: 4
    • Views: 5,894
    28.06.13 09:19 Go to last post
  20. "Select Avatar" text is selectable

    As the above. Have not tested all the text on the login/ account creation screen yet.

    Started by Curithwin, 05.12.11 14:49
    • Replies: 0
    • Views: 7,903
    05.12.11 14:49 Go to last post

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