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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,415
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    17 Pages
    1 2 3 ... 17
    • Replies: 162
    • Views: 9,414
    12.06.19 15:24 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 290
    • Views: 145,916
    25.04.19 08:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 55,950
    22.08.18 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 37,637
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Star charts

    The Normal and detailed star charts in black market section of merchant are not locked for me, they should be as I already have them from the event.

    Started by Dorotheus, Today 20:18
    • Replies: 1
    • Views: 14
    Today 20:22 Go to last post
  2. A Giant Battle

    I got thrown out of 'A Giant Battle' this morning with my troops returned & the XP earned up to that point. I imagine I lost my Scouting Post XP &...

    Started by Rosejane, Today 15:10
    • Replies: 1
    • Views: 44
    Today 20:16 Go to last post
  3. Strange graphics in game

    so just visited a new player lvl16, and they have this on their island in the lake also had a report today from another player who had a...

    Started by Kit_, Today 18:36
    • Replies: 0
    • Views: 20
    Today 18:36 Go to last post
  4. Premium Friend Buff - bug

    After apply PFB by friend, explorer can't finish task, similar to QM with Observatory buff prntscr.com/o3e560

    Started by GrubyMis, Today 13:11
    • Replies: 3
    • Views: 63
    Today 18:09 Go to last post
  5. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    2 Pages
    1 2
    • Replies: 12
    • Views: 671
    Yesterday 11:26 Go to last post
  6. Shop is not working

    Dear UbiSoft/Blue Byte For a very long time I have been unable to use the shop. Same error happens every time I try to enter the shop. I...

    Started by SleepyRaven, 11.06.19 15:52
    • Replies: 7
    • Views: 246
    14.06.19 19:19 Go to last post
  7. Flash Player issue

    I log in and get to a white page and nothing happens. Normally I get a box allowing flash to run but not now. Right click allow and nothing. Any...

    Started by megadethmaniac, 11.06.19 20:28
    • Replies: 1
    • Views: 103
    14.06.19 18:35 Go to last post
  8. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    7 Pages
    1 2 3 ... 7
    • Replies: 62
    • Views: 8,886
    12.06.19 15:04 Go to last post
  9. Unhappy Game not loading?

    I can't get into the game.. it loads.. I get the notices screen (see below) and that's it... no 'green tick' it's been that for almost 30 minutes...

    Started by AmySafeunderdark, 06.06.19 16:40
    2 Pages
    1 2
    can't log in, game
    • Replies: 13
    • Views: 390
    12.06.19 09:03 Go to last post
  10. Storm recovery

    i am lvl 66 and had a weekly quest to do 3x Storm recovery. After doing the adv 3 times i did not get any reward in slot 1 on any of those 3 adv....

    Started by Bobie, 11.06.19 10:50
    • Replies: 0
    • Views: 76
    11.06.19 10:50 Go to last post
  11. Gift xmas tree no longer gifting

    Has anyone elses xmas gift tree stopped working? The timer always expires at around 9am each Saturday, as it has done this week, but the tree has...

    Started by Thejollyone, 08.06.19 08:22
    • Replies: 3
    • Views: 134
    11.06.19 02:17 Go to last post
  12. Giant Battle gives Blueprint that is already maxed out and cant be used

    Title says it all, Of the 10 different Epic Forge blueprint types I am at maximum level on 6 of them but still have 4 that are at Level 3 or Level...

    Started by fishslice, 07.06.19 20:13
    • Replies: 5
    • Views: 125
    08.06.19 14:18 Go to last post
  13. Issue with weekly challenge -resource gathering

    Ive notice that nothing is being added to the total of items required in the resource gathering part of the weekly challenge nothing is being added...

    Started by MaelstromJ, 05.06.19 20:20
    • Replies: 5
    • Views: 178
    07.06.19 20:04 Go to last post
  14. unable to log in

    have been trying for just over 30 mins and loading bar stuck halfway, anyone else experiencing same?

    Started by case, 29.01.19 19:30
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 3,319
    07.06.19 19:06 Go to last post
  15. main quest Eureka!

    hi there i have a main quest called Eureka!. to own a lettersmith. i had one, i built another one and still the quest it's not fulfilled. ...

    Started by JohnRo79, 04.06.19 12:36
    • Replies: 4
    • Views: 217
    07.06.19 08:44 Go to last post
  16. Boris winter terror bug?

    Ok, maybe i just don't understand boris, but i translate reducing enemy swift units dmg by 50%, as enemies who have first strike. If thats...

    Started by Reapertje, 05.06.19 04:03
    • Replies: 4
    • Views: 201
    07.06.19 01:25 Go to last post
  17. Unhappy Storm recovery bug.

    Subquest Cleansing (use 20 Poison, 16 Shovel, 11 Stinky Potion, 11 Decomposer). Since this subquest has a fail condition i was extra careful: 1....

    Started by topgearfan, 05.06.19 12:38
    • Replies: 1
    • Views: 108
    06.06.19 14:08 Go to last post
  18. Buffs not Sticking

    Recently special buffs are not "sticking". When friends place special buffs, they work for a few seconds and then disappear. These episodes have been...

    Started by Shamroque, 17.05.16 12:15
    7 Pages
    1 2 3 ... 7
    • Replies: 60
    • Views: 22,976
    01.06.19 10:00 Go to last post
  19. Prem friend buff

    well surprise,surprise its bugged/useless You don't get extra loot/XP prntscr.com/nusqto...my own adv yes I started the buff before I...

    Started by cheethamhill, 29.05.19 08:52
    2 Pages
    1 2
    • Replies: 11
    • Views: 370
    30.05.19 21:02 Go to last post
  20. 1-Up skill not working (possible weirdness with Observatory?)

    On a 2T adventure, Observatory and Scouting Post buffs active. My generals land. I wait for them to finish building their camps and then I start to...

    Started by IainC, 28.05.19 05:44
    • Replies: 0
    • Views: 82
    28.05.19 05:44 Go to last post

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