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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 230,319
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 691,988
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 93,703
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 109,276
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Scared Explorer

    Scared Explorer keeps on coming back every minute without any loot.

    Started by Michal7878, 25.10.20 20:04
    • Replies: 1
    • Views: 121
    25.10.20 20:26 Go to last post
  2. bug on chat

    On Northisle global chat is not working.

    Started by KRIZEVCI, 25.10.20 17:54
    • Replies: 0
    • Views: 38
    25.10.20 17:54 Go to last post
  3. lost gens

    can any1 tell me WTH is going on ?? !! its not the beloved TSO we was playing i just lost three gens ... this is not good i prefer to loose...

    Started by Organizer, 23.10.20 10:38
    • Replies: 2
    • Views: 112
    23.10.20 13:07 Go to last post
  4. Golem

    3 days of Halloween 2020 en no Golem on my island.

    Started by NatanWandelaer, 22.10.20 10:11
    • Replies: 4
    • Views: 99
    22.10.20 14:58 Go to last post
  5. Ghost gen image alignment in battle reports

    As you can see from the linked image https://prnt.sc/v4m8al her image is mis-aligned.

    Started by Dorotheus, 22.10.20 14:03
    • Replies: 0
    • Views: 68
    22.10.20 14:03 Go to last post
  6. Gems purchase

    Hello, I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me...

    Started by StanTray, 17.09.20 18:28
    2 Pages
    1 2
    • Replies: 13
    • Views: 643
    21.10.20 11:50 Go to last post
  7. bundles are locked

    it seems that in this event merchant bundles are locked/unavailable. (https://prnt.sc/v2fs1v) is it just for me?

    Started by JohnRo79, 19.10.20 15:37
    • Replies: 7
    • Views: 204
    20.10.20 10:28 Go to last post
  8. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, 20.01.20 02:57
    • Replies: 6
    • Views: 1,767
    19.10.20 23:50 Go to last post
  9. The Golem is undead

    It does not disappear after it's heart goes to zero. And the quest "Fire Department" does not end.

    Started by faivq, 19.10.20 10:48
    • Replies: 2
    • Views: 107
    19.10.20 15:47 Go to last post
  10. pfb, love tree and pumpkin field bug

    with all these buffs working when production completes, the total pumpkins go in to store, the game freezes then removes a certain amount of the...

    Started by Antoneeeee, 19.10.20 12:43
    • Replies: 0
    • Views: 92
    19.10.20 12:43 Go to last post
  11. Weekly challenge ship

    The weekly challenge ship is missing after the update. I am at the second dig, made some supplies and had only 23 more to the next dig.

    Started by faivq, 13.10.20 11:14
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 736
    18.10.20 19:18 Go to last post
  12. missing ship

    weekly challenge the ship is not showing . so cant click on it and complete the third dig

    Started by mentalme, 14.10.20 15:57
    • Replies: 2
    • Views: 106
    15.10.20 11:22 Go to last post
  13. Unable to contact support!

    Hi, I have not received gems i bought after days now. I have tried to contact support many times using the contact form on the website. I does...

    Started by Niclin, 11.10.20 20:26
    • Replies: 7
    • Views: 372
    14.10.20 14:52 Go to last post
  14. Expedition Result not Saved in Rankings

    This is the second time this is happening this month. I finish (win) a Tier 3 Expediton but my result is not saved in the Rankings list. My...

    Started by TheGreyPilgrim, 10.10.20 06:16
    pvp, ranking
    • Replies: 2
    • Views: 126
    13.10.20 21:52 Go to last post
  15. Love Garden Quest in Quest Book but no Love Garden Building on Map...

    As I wasn't using the Love Garden much as well as tiring of the "housing estate" on my island I took the decision to demolish it, however, the quest...

    Started by Myst1qu3, 13.10.20 17:54
    • Replies: 3
    • Views: 75
    13.10.20 19:22 Go to last post
  16. Exclamation My account disapered???

    Heyo!! I stared playing this yesterday, a fun game. But when i logged in today everything is gone?? Back to level one and all buildings are gone... ...

    Started by Peanutzzzz, 12.10.20 16:04
    • Replies: 3
    • Views: 167
    12.10.20 20:54 Go to last post
  17. Can't login to legacy account

    Hi, I can't login to my legacy account: BlackGoku And all that support suggest is to play from the begginnig with Ubisoft account. 4 years...

    Started by BlackGoku_, 01.10.20 15:46
    • Replies: 3
    • Views: 258
    12.10.20 15:54 Go to last post
  18. guildquest timer is out of snyc

    Hi, i noticed that the last few days the timer of the my computer ( freshly snychronized) and the timer for the current is out of snyc by ~3...

    Started by Max_turtle, 10.10.20 11:59
    • Replies: 2
    • Views: 143
    12.10.20 11:17 Go to last post
  19. tier 2 on 10 points

    From dev diary 0-9 is Tier 1 probably on 20 points start tier 3

    Started by corona88, 05.07.15 17:44
    • Replies: 2
    • Views: 1,343
    11.10.20 16:06 Go to last post
  20. Guild Market - Unable to Buy Improved Silo

    After the community voted for the Imp Silo in the Guild Market it appears we are unable to buy it as it is locked out. Everyone I have spoken to has...

    Started by Vicera, 11.09.20 19:58
    • Replies: 7
    • Views: 461
    05.10.20 10:51 Go to last post

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