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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 5
    • Views: 2,194
    14.05.22 00:10 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    37 Pages
    1 2 3 ... 37
    • Replies: 361
    • Views: 1,052,848
    22.04.22 13:46 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    22 Pages
    1 2 3 ... 22
    • Replies: 211
    • Views: 38,832
    27.01.22 20:05 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 121,752
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 459,874
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 148,772
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Collectables

    Your latest maintenance (18/5/22) has messed up the placement of collectables. Just had 20 to look for, could only find 10. Using a fairy fire...

    Started by Nogbad, Yesterday 03:03
    • Replies: 2
    • Views: 100
    Today 03:30 Go to last post
  2. Not Blocking

    Hi, I mjust ran a block and the Tav general i used wasnt hurt during the battle and the attacking general was intercepted despite the tav general...

    Started by Dirae, Yesterday 22:42
    • Replies: 0
    • Views: 21
    Yesterday 22:42 Go to last post
  3. Work around for blocked generals.

    When returning back from a adventure you might find your general has landed in a building. You can not move them using transfer. What you need to...

    Started by DorotheusII, 18.05.22 20:56
    • Replies: 5
    • Views: 180
    Yesterday 20:59 Go to last post
  4. star menu

    on my system anyway, When I go to Star Menu I experience that every 4-5 seconds everything freezes for a second or half a second,, continously. ...

    Started by Niclin, 02.05.22 12:14
    • Replies: 2
    • Views: 176
    Yesterday 05:50 Go to last post
  5. Angry Candy Factory

    In the Candy Factory, the buff sugar rush says duration 24 hours, It's only lasting 6 hours.

    Started by neil65146, 13.04.22 18:59
    2 Pages
    1 2
    • Replies: 10
    • Views: 578
    17.05.22 16:27 Go to last post
  6. Issue with Expeditions

    I cant choose or alter the order in which troops attack - is this a known issue now. It seems to render expeditions usless which means my plans to...

    Started by MaelstromJ, 14.05.22 16:47
    • Replies: 2
    • Views: 89
    14.05.22 19:21 Go to last post
  7. Server errors

    Anyone else getting an increasing number of connection lost with the server messages ? Im getting a sufficient number to ruin the game now.

    Started by MaelstromJ, 09.05.22 16:59
    2 Pages
    1 2
    • Replies: 11
    • Views: 396
    14.05.22 10:50 Go to last post
  8. PVP and Granite colonies

    hi there i've sent out 75 (yes seventy five) explorers to look for granite. all on regular colony searches. all failed. 675 maps of wood,...

    Started by JohnRo79, 08.12.20 17:40
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 9,696
    11.05.22 11:26 Go to last post
  9. Strange Idols bug

    Hi, the research quest has a bug -- take short search loot in and have stone and marble in the loot only some of the marble and none of the stone...

    Started by Max_turtle, 08.05.22 12:11
    • Replies: 2
    • Views: 128
    09.05.22 18:18 Go to last post
  10. PayPal

    I can't use PayPal to buy gems. It was the same when you last made an offer. When I click the button, it just revolves for a while then goes off.

    Started by Rosejane, 07.05.22 07:17
    • Replies: 4
    • Views: 171
    09.05.22 12:23 Go to last post
  11. can't complete parts of achievement's

    i'm having trouble with completing island of the pirates using only recruit. i done it numerous times and even tried with using more recruits and...

    Started by wolfie3556, 06.05.22 12:07
    • Replies: 2
    • Views: 88
    06.05.22 13:14 Go to last post
  12. Can't complete a quest

    Hi, I have to produce 10 settlers for one of the quests. I produced maybe a 100, but it still doesn't check it as completed. What do I do?

    Started by Gedd77, 11.04.22 20:48
    2 Pages
    1 2
    • Replies: 13
    • Views: 722
    03.05.22 13:14 Go to last post
  13. Easter quest line bugged

    Let's try here after several mail from support and no reply. The Easter Quest line is bugged, i am one behind everyone else and so are several other...

    Started by inyi, 09.04.21 15:52
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 3,946
    02.05.22 15:56 Go to last post
  14. Courageous Explorer

    Where the Courageous Explorer from the Easter 2022 event Shop? Name: Courageous Explorer (Limit: 1*) Description: Explorer that rolls the loot...

    Started by Loukoulos, 23.04.22 06:29
    • Replies: 4
    • Views: 1,287
    02.05.22 05:02 Go to last post
  15. Missing General

    Hi, I lost my Battle Hardened General on his way to an adventure. I did all the refreshing, clearing cache, restarting, using other browser,...

    Started by Langwin, 05.10.12 10:14
    • Replies: 5
    • Views: 2,141
    01.05.22 08:16 Go to last post
  16. New Bug

    New bug on opening menu star

    Started by ulyxes, 29.04.22 17:35
    • Replies: 1
    • Views: 148
    29.04.22 20:35 Go to last post
  17. Hardly following attacks by other players in coop adventures - freeze attacks

    While I play coop adventures, the game constantly lag and I can't to follow attacks by other players in coop adventures! If want to verify wheither...

    Started by Dar_iron, 16.04.22 11:10
    • Replies: 3
    • Views: 299
    28.04.22 08:53 Go to last post
  18. A New Thing

    After 3 attempts at playing with this happening at 5-10 minutes each tine, I'd like a dev to come explain why it happens

    Started by tiggermama, 23.04.22 10:42
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,444
    27.04.22 06:21 Go to last post
  19. Princess Zoe Explorer

    Why Princess Zoe Explorer in Easter 2022 event Shop is locked for me?

    Started by Loukoulos, 23.04.22 06:37
    • Replies: 2
    • Views: 181
    25.04.22 12:19 Go to last post
  20. Island lost...

    After a while the game started running slowly, so it was time to refresh. Logged out. Logged back in... ... and after a couple of minutes I was...

    Started by Flush_II, 18.04.22 11:09
    2 Pages
    1 2
    • Replies: 11
    • Views: 506
    25.04.22 12:16 Go to last post

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