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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 23,119
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 107,248
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,282,136
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 148,405
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 681,474
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 170,950
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Note of bug with Oil Mill Tribute

    Just want to mention that this one does not work in Economy Overview, all others works fine. It says zero in production, while the others ones count...

    Started by Ames_84, 26.11.23 15:51
    • Replies: 7
    • Views: 683
    BB_Trafffer
    29.11.23 11:04 Go to last post

  2. Angry Bandit Adventure Season

    Hey BB, Next time you give us a mini event that encourages us to do adventures, how about making sure the servers are up to it? I started a...

    Started by Kafka-, 25.11.23 16:10
    • Replies: 5
    • Views: 566
    BB_Trafffer
    29.11.23 10:41 Go to last post

  3. Expedition Achievements not working

    Hi, Thanks for the animation/unit swapping fix, was kind of hoping the error with the achievements would be fixed at the same time. Is there any...

    Started by Nickolas_Drynn, 28.11.23 13:15
    2 Attachment(s)
    • Replies: 2
    • Views: 138
    Nickolas_Drynn
    28.11.23 15:30 Go to last post

  4. Longboat Warehouse/Storehouse

    Hi! I received a Longboat Storehouse on the recent halloween event. I looked it up on the Wiki and the 'Building' section listed the Longboat...

    Started by Tibirius, 24.11.23 19:13
    • Replies: 3
    • Views: 393
    BB_Trafffer
    27.11.23 10:33 Go to last post

  5. Exclamation Game not loads anymore, ASAP help

    Morning. I tried to put 25 resourses to weekly ship quest and boom error. And game stuck on loading screen, tried ctrl+F5, tried to clear cookies......

    Started by bankeris, 20.10.23 06:16
    • Replies: 4
    • Views: 696
    bankeris
    27.11.23 08:14 Go to last post

  6. Is this a me problem, or a BB problem?

    When the loading page gets stuck at about 90%... why? I clear the cache, doesn't work. Leave it for a day or two, come back try again, oh it works...

    Started by Siobhan76, 21.11.23 04:43
    1 Attachment(s)
    • Replies: 4
    • Views: 575
    Doritis
    23.11.23 17:24 Go to last post

  7. Militia->The Militia :Uncompletable

    I got so caught up in the Halloween event that I forgot to complete the quest "Militia->The Militia" and I am now level 51 and my island and...

    Started by AwesomeFan, 16.11.23 11:46
    • Replies: 3
    • Views: 392
    AwesomeFan
    22.11.23 11:54 Go to last post

  8. Bookbinder problems

    Bookbinder problems: resources are calculated incorrectly

    Started by Juggernaut-II, 22.11.23 08:54
    2 Attachment(s)
    • Replies: 1
    • Views: 223
    Jiggy8
    22.11.23 09:36 Go to last post

  9. Question 5188

    If someone buffs a deposit on your island when offline and all you get is an email saying '5188' what does it mean? what actually happened here?

    Started by Axecairne, 20.11.23 10:43
    1 Attachment(s)
    • Replies: 2
    • Views: 276
    Max_turtle
    22.11.23 08:31 Go to last post

  10. Longboat Storehouse disappeared (no warning or information given whatsoever)

    Prima facie, I do not consider this as a bug but a choice made by the developers to make this long awaited reward (at least by me) a temporary...

    Started by Jiggy8, 29.10.23 10:10
    4 Pages •
    1 2 3 ... 4
    bug, building, disappearing, problem, storehouse
    • Replies: 32
    • Views: 2,989
    Qualan
    20.11.23 18:50 Go to last post

  11. Connection Issue - connection to the server is lost

    Hello, my account is on Sandycove world/server. Since three days, my gameplay is interrupted by frequent disconnection from the game server and...

    Started by Jiggy8, 13.11.23 17:47
    • Replies: 5
    • Views: 610
    BB_Trafffer
    16.11.23 14:18 Go to last post

  12. game mathematics calculating incorrectly

    Yesterday I started my new path finder quests, one of the quests was to gain 2000 exo wood logs from adv's. I did an outlaws adv and having prem and...

    Started by andi13, 14.11.23 12:14
    • Replies: 0
    • Views: 299
    andi13
    14.11.23 12:14 Go to last post

  13. Looming Danger

    Has anyone else had a problem with the venture Looming Danger? I started the venture last night but when I logged in this morning the venture had...

    Started by sugarjube, 02.11.22 01:19
    • Replies: 6
    • Views: 1,891
    wintertime
    10.11.23 12:48 Go to last post

  14. Exclamation game stuck on loading screen, no messages no errors, sandy server

    refreshing, Ctrl+F5, cookie deletetion.. nothing helps.. game stuck on loading screen, no messages no errors, sandy server

    Started by bankeris, 08.11.23 12:57
    • Replies: 2
    • Views: 436
    oooh
    10.11.23 08:20 Go to last post

  15. Can anyone explain this weird quest showing up when I loaded into Monsters in themist

    this quest showed up for a few minutes when I loaded into Monsters in the Mist. then it was gone. https://imgur.com/a/k6qs0aw

    Started by KingTheodred, 01.11.23 14:56
    • Replies: 3
    • Views: 1,340
    Qualan
    02.11.23 19:41 Go to last post

  16. duplicated skins

    Hi, i have 3 skins for barracks, all 3 the same, but split into different groups for no reason ...

    Started by andi13, 25.09.23 13:28
    • Replies: 2
    • Views: 671
    Qualan
    30.10.23 18:00 Go to last post

  17. Problem Darkhood Ritual Quest Halloween Event 2023

    After completing the Darkhood Quest Ritual, the image shows that there is no more drop-down menu, and it still reports that Ritual XI has not been...

    Started by joker2004, 26.10.23 15:30
    • Replies: 2
    • Views: 792
    BB_Trafffer
    30.10.23 12:57 Go to last post

  18. Problem with Easter Egg Tree?

    Paraphrasing the descriptor for the treeit says explorers sent before it expires will bring back extra event resource... Humbles and fast explorers...

    Started by stonewaller, 12.06.23 18:30
    • Replies: 7
    • Views: 1,987
    Qualan
    29.10.23 08:52 Go to last post

  19. Unknown Regions

    Nearly finished this, but the 'fog o war' will not clear from the last sector, any ideas? Sorted

    Started by sparkies2013, 25.10.23 16:09
    1 Attachment(s)
    • Replies: 0
    • Views: 444
    sparkies2013
    25.10.23 16:09 Go to last post

  20. Exclamation Game not loading "Connection to the server.."

    Sandycove server https://ibb.co/XWwM2QD tried F5, private broswer, different browser :)

    Started by bankeris, 23.10.23 10:13
    5 Pages •
    1 2 3 ... 5
    • Replies: 42
    • Views: 2,533
    knappen
    24.10.23 14:53 Go to last post
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