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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 303
    • Views: 793,751
    20.02.21 09:16 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 275,542
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 99,365
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 122,800
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, 27.01.21 10:58
    • Replies: 8
    • Views: 320
    Yesterday 18:42 Go to last post
  2. Cannot log in post maintenance

    On trying to login i was told my version of the game was outdated ..download the newer version.. I did.. Now i am getting this screen ...

    Started by MissyJay, Yesterday 10:30
    • Replies: 7
    • Views: 229
    Yesterday 15:52 Go to last post
  3. Removing Access via Facebook

    In ref the above comments from the guide to setting up the Ubisoft login and associated issues. "Afterwards, you will receive an e-mail including...

    Started by cat_flap, 20.02.21 08:01
    2 Pages
    1 2
    • Replies: 13
    • Views: 325
    22.02.21 06:46 Go to last post
  4. Storm Recovery

    Cleared all sites and placed all buildings but the game will not acknowledge completion

    Started by megadethmaniac, 21.02.21 17:37
    • Replies: 2
    • Views: 113
    22.02.21 06:32 Go to last post
  5. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages
    1 2 3 ... 27
    • Replies: 262
    • Views: 20,269
    19.02.21 21:20 Go to last post
  6. Question explorer glitch

    I have problem with scared explorer . Message keeps popping out saying he found a treasure every 30 seconds or so. Not even time yet for him to...

    Started by His_Highness_Seb, 11.02.21 00:25
    • Replies: 1
    • Views: 183
    11.02.21 08:43 Go to last post
  7. Thumbs down mac users

    any news for mac users???? early january is well gone.

    Started by raperonzolo, 04.02.21 13:23
    • Replies: 3
    • Views: 254
    07.02.21 21:43 Go to last post
  8. new launcher

    https://prnt.sc/ynr6yu this launcher is as broken as it can come it wont load properly even if i try restart or redownload it is dam slow and often...

    Started by heinwe, 07.02.21 16:17
    • Replies: 1
    • Views: 139
    07.02.21 18:38 Go to last post
  9. Cannot migrate to Ubisoft login

    Ever since the new Ubisoft login was introduced, I have been trying to migrate unsuccessfully. I keep getting the error message - invalid email or...

    Started by Freddie66, 05.02.21 15:16
    • Replies: 4
    • Views: 145
    05.02.21 17:45 Go to last post
  10. Why server logs you out?

    Hello BB could you pls tell us why we are being logged out even after 30 min ? sometimes you can stay logged in for longer but now, during the...

    Started by JohnRo79, 01.02.21 15:43
    • Replies: 0
    • Views: 168
    01.02.21 15:43 Go to last post
  11. End of Maintenance 26 Jan

    Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again. I am currently getting the...

    Started by cat_flap, 26.01.21 10:49
    9 Pages
    1 2 3 ... 9
    • Replies: 89
    • Views: 3,884
    01.02.21 15:37 Go to last post
  12. Can't Migrate to Ubisoft

    I have been trying to migrate my account since before Christmas. I followed the instructions given, and kept getting the message that "this account...

    Started by Schipperke, 28.01.21 22:56
    • Replies: 9
    • Views: 300
    31.01.21 18:25 Go to last post
  13. Help with legacy to Ubisoft Migration

    Hey Guys, I need some help I think I screwed up when migrating my account. I looked at the guide and I think when I should have canceled the new...

    Started by Brutus1234, 28.01.21 19:00
    • Replies: 3
    • Views: 287
    31.01.21 11:16 Go to last post
  14. Cannot Log In

    Every time I click on the Play Now button on the homepage I get the following error message.... "Something went wrong. Please Make sure to...

    Started by WrenchBender, 31.01.21 00:58
    • Replies: 1
    • Views: 201
    31.01.21 08:48 Go to last post
  15. Observatory not working!

    Just noticed that observatory isn't working and troops are taking their normal time to arrive instead of 75% faster. Is this just a bug for me or is...

    Started by Wotaplonker, 30.01.21 14:56
    • Replies: 2
    • Views: 143
    30.01.21 17:01 Go to last post
  16. Borken Excelsior

    Me and another member of my guild have broken excelsiors. It huffs and puffs on the island but when we enter to donate crystals, the animation is...

    Started by Rowadian, 19.12.20 06:30
    2 Pages
    1 2
    • Replies: 14
    • Views: 1,157
    27.01.21 13:46 Go to last post
  17. Ghost Lantern rewards

    Is it just me or has anyone else been getting fewer rewards from the chests you get from the ghost lanterns? Last week there was only 4 rewards....

    Started by MommaMidnight, 08.01.21 01:35
    • Replies: 4
    • Views: 367
    27.01.21 10:09 Go to last post
  18. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    7 Pages
    1 2 3 ... 7
    • Replies: 66
    • Views: 5,731
    25.01.21 09:49 Go to last post
  19. moving from Legacy to Ubisoft

    i'm planning on moving some accounts from Legacy to Ubisoft login just curious: what will the in-game name be after migrating? the old Legacy one...

    Started by JohnRo79, 17.01.21 17:57
    • Replies: 2
    • Views: 335
    18.01.21 12:43 Go to last post
  20. Not responding

    Starting to see client.exe is not responding messages more and more didnt have it at all for weeks now its been around 5 times last couple hours

    Started by hades8840, 13.01.21 12:26
    • Replies: 6
    • Views: 707
    18.01.21 12:42 Go to last post

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