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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 307
    • Views: 798,697
    02.03.21 20:03 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 278,069
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 99,628
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 123,306
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. log in issue

    please help i log in and out of account today no problem,then i tried to log back in 6pm today says your client could not be updated please how do i...

    Started by victoria333, Yesterday 19:28
    • Replies: 3
    • Views: 57
    Yesterday 20:42 Go to last post
  2. synchronization issue

    When I start TSO,works normal .But when I play in the background e.g youtube,or any video.I'm losing sync between tone and video (and a crackling...

    Started by lakin77, 02.03.21 16:49
    • Replies: 1
    • Views: 107
    Yesterday 08:54 Go to last post
  3. Gift Christmas Tree

    I have 2 of them placed on my island, but whenever I click them I only ever get one gift. Second week in a row it has done this.

    Started by HurtfulPlayer97, 28.02.21 07:46
    • Replies: 5
    • Views: 180
    28.02.21 15:44 Go to last post
  4. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    7 Pages
    1 2 3 ... 7
    • Replies: 67
    • Views: 6,168
    28.02.21 13:20 Go to last post
  5. Removing Access via Facebook

    In ref the above comments from the guide to setting up the Ubisoft login and associated issues. "Afterwards, you will receive an e-mail including...

    Started by cat_flap, 20.02.21 08:01
    2 Pages
    1 2
    • Replies: 15
    • Views: 544
    26.02.21 19:49 Go to last post
  6. Post-it that fell off BB's monitor!

    Cleaning their office last night, I found this post-it note on the floor: Fix the guild market!

    Started by Kris3457, 26.02.21 06:21
    • Replies: 2
    • Views: 141
    26.02.21 10:05 Go to last post
  7. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, 27.01.21 10:58
    • Replies: 8
    • Views: 417
    23.02.21 18:42 Go to last post
  8. Cannot log in post maintenance

    On trying to login i was told my version of the game was outdated the newer version.. I did.. Now i am getting this screen ...

    Started by MissyJay, 23.02.21 10:30
    • Replies: 7
    • Views: 264
    23.02.21 15:52 Go to last post
  9. Storm Recovery

    Cleared all sites and placed all buildings but the game will not acknowledge completion

    Started by megadethmaniac, 21.02.21 17:37
    • Replies: 2
    • Views: 140
    22.02.21 06:32 Go to last post
  10. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages
    1 2 3 ... 27
    • Replies: 262
    • Views: 20,969
    19.02.21 21:20 Go to last post
  11. Question explorer glitch

    I have problem with scared explorer . Message keeps popping out saying he found a treasure every 30 seconds or so. Not even time yet for him to...

    Started by His_Highness_Seb, 11.02.21 00:25
    • Replies: 1
    • Views: 204
    11.02.21 08:43 Go to last post
  12. Thumbs down mac users

    any news for mac users???? early january is well gone.

    Started by raperonzolo, 04.02.21 13:23
    • Replies: 3
    • Views: 288
    07.02.21 21:43 Go to last post
  13. new launcher this launcher is as broken as it can come it wont load properly even if i try restart or redownload it is dam slow and often...

    Started by heinwe, 07.02.21 16:17
    • Replies: 1
    • Views: 156
    07.02.21 18:38 Go to last post
  14. Cannot migrate to Ubisoft login

    Ever since the new Ubisoft login was introduced, I have been trying to migrate unsuccessfully. I keep getting the error message - invalid email or...

    Started by Freddie66, 05.02.21 15:16
    • Replies: 4
    • Views: 168
    05.02.21 17:45 Go to last post
  15. Why server logs you out?

    Hello BB could you pls tell us why we are being logged out even after 30 min ? sometimes you can stay logged in for longer but now, during the...

    Started by JohnRo79, 01.02.21 15:43
    • Replies: 0
    • Views: 186
    01.02.21 15:43 Go to last post
  16. End of Maintenance 26 Jan

    Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again. I am currently getting the...

    Started by cat_flap, 26.01.21 10:49
    9 Pages
    1 2 3 ... 9
    • Replies: 89
    • Views: 4,081
    01.02.21 15:37 Go to last post
  17. Can't Migrate to Ubisoft

    I have been trying to migrate my account since before Christmas. I followed the instructions given, and kept getting the message that "this account...

    Started by Schipperke, 28.01.21 22:56
    • Replies: 9
    • Views: 336
    31.01.21 18:25 Go to last post
  18. Help with legacy to Ubisoft Migration

    Hey Guys, I need some help I think I screwed up when migrating my account. I looked at the guide and I think when I should have canceled the new...

    Started by Brutus1234, 28.01.21 19:00
    • Replies: 3
    • Views: 322
    31.01.21 11:16 Go to last post
  19. Cannot Log In

    Every time I click on the Play Now button on the homepage I get the following error message.... "Something went wrong. Please Make sure to...

    Started by WrenchBender, 31.01.21 00:58
    • Replies: 1
    • Views: 226
    31.01.21 08:48 Go to last post
  20. Observatory not working!

    Just noticed that observatory isn't working and troops are taking their normal time to arrive instead of 75% faster. Is this just a bug for me or is...

    Started by Wotaplonker, 30.01.21 14:56
    • Replies: 2
    • Views: 164
    30.01.21 17:01 Go to last post

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