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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,467

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 359,139
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 110,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 437,791
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,694,719
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,074,419
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 410,198
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Balanced Geologist hasn't refilled deposits

    After 5 succesful searches she hasn't refilled any, please fix. And also: is it safe to use Brohmann without loosing mercenaries?

    Started by Sandycat, Yesterday 13:25
    • Replies: 0
    • Views: 68
    Sandycat
    Yesterday 13:25 Go to last post

  2. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    2 Pages •
    1 2
    • Replies: 12
    • Views: 9,985
    bellejt
    19.05.25 08:22 Go to last post

  3. Polish server does not work - Dolina Odkrywców

    I am reporting a problem on one of polish servers - Dolina Odkrywców. I can log in to my accoount but the game is loading forever and I can't enter...

    Started by Poppyhead, 13.05.25 16:23
    • Replies: 3
    • Views: 591
    mroznyCzarek
    13.05.25 19:21 Go to last post

  4. Unable to load game through Steam.

    Hello friends.. I left the game for a long time and then came back to it.. But when I run it from the Steam platform, it does not work:(:(.. Please...

    Started by SXDDX32, 11.05.25 12:11
    • Replies: 2
    • Views: 308
    Simonthe1
    12.05.25 16:26 Go to last post

  5. account compromised

    Hi, I would like to know how many times ubisoft wants me to change my password! I changed it 5 times or more a few months ago, and now I have changed...

    Started by Pamissou, 06.05.25 11:53
    • Replies: 0
    • Views: 356
    Pamissou
    06.05.25 11:53 Go to last post

  6. no gems

    I bought gems 24/04/2025 still have not received but what makes it even worser is NO ONE has contacted me and ive sent 4 tickets no word not a how...

    Started by Debbzz, 06.05.25 03:11
    • Replies: 0
    • Views: 223
    Debbzz
    06.05.25 03:11 Go to last post

  7. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, 23.04.25 06:52
    • Replies: 1
    • Views: 674
    Qualan
    05.05.25 13:24 Go to last post

  8. Quest doesn't count buffes on building

    For the quest Starfall / Altered State / Eerie Spires, I buffed the building Advanced Toolmaker and I'm making 56 units, but the quest counts only 28...

    Started by Meslamtaea, 04.05.25 18:29
    • Replies: 1
    • Views: 187
    Qualan
    05.05.25 13:19 Go to last post

  9. explorers unable to find treasure

    over the last two/three days I have been getting explorers unable to find treasure there's a code with it but i didnot catch it I'll update in...

    Started by Margowicz1, 27.04.25 19:53
    • Replies: 1
    • Views: 383
    Pier
    02.05.25 04:02 Go to last post

  10. Generals gone with today server crash

    Hi, I bought 2 gem pack with generals (paid few hundred of $) then they more of them gone today What happened? I sent them to the YWC (young...

    Started by Shadowvzs87, 24.04.25 07:53
    1 Attachment(s)
    • Replies: 2
    • Views: 435
    Shadowvzs87
    25.04.25 05:30 Go to last post

  11. guild market

    are you ever going to change it or is it just a screw you lot we're out (ubi point of view)?

    Started by Margowicz1, 15.04.25 09:25
    • Replies: 2
    • Views: 966
    Margowicz1
    19.04.25 13:47 Go to last post

  12. Happy BAD SERVER Easter event?

    Am I the only one not being able to log back in the game (again)? :/

    Started by silvioito, 15.04.25 06:42
    • Replies: 2
    • Views: 441
    Margowicz1
    15.04.25 09:24 Go to last post

  13. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 4
    • Views: 2,984
    qTelemnar
    04.04.25 09:39 Go to last post

  14. Test server bug(i do not know how to get to test forum, i am just helping a person)

    Hi Devs [PXL]Dappadon named so on Northisle server, has been playing on test server and got the package with fluffy bute explorer to play around...

    Started by pensio, 01.04.25 19:10
    • Replies: 1
    • Views: 749
    Qualan
    02.04.25 10:11 Go to last post

  15. oil mill + oil refinery not working right

    oil mill is not working right. it,s putting 8 when it should be putting out 25 oil refinery is not working right . it,s putting out 49 when it...

    Started by saloman, 17.05.23 12:09
    • Replies: 5
    • Views: 11,711
    casel0gic
    02.04.25 00:15 Go to last post

  16. Angry 3rd Event with Login Problems

    This event, marks the 3rd event, since Halloween 2024, where at the last days of an event, and especially over the weekend, the game becomes...

    Started by BlackHeat, 24.02.25 15:29
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 7,710
    Cheetah2_777
    14.03.25 19:28 Go to last post

  17. Post Time to let BB know how we feeL

    :mad: ::E:: ::crossbow:: ::fishfood:: ::skull:: ::bomb:: ::cannon:: ::tools:: It has been 2 weeks now that Sandycove have been un-playable,...

    Started by N1K0L4Z, 09.03.25 12:31
    2 Pages •
    1 2
    • Replies: 16
    • Views: 2,598
    ambandil
    12.03.25 12:49 Go to last post

  18. Server Zone Crashed

    I have had this error all day, tried different browsers and also cleared cache. Any ideas? My son can log in fine to his account...

    Started by Dougie_180, 27.02.25 18:29
    2 Pages •
    1 2
    support 1 Attachment(s)
    • Replies: 11
    • Views: 2,538
    Major_Lance
    05.03.25 17:27 Go to last post

  19. connection to the server has been lost

    For days. different times terrible... and ubisoft is silent/non reachable as always. And no communication as always Nice way to destroy our joy...

    Started by theemutsje, 05.03.25 17:25
    • Replies: 0
    • Views: 941
    theemutsje
    05.03.25 17:25 Go to last post

  20. Flying ice palace

    My ice palace is lost its footing It is floating approximately 1 cm above the text that is displaying the name of the Palace. The name Ice Palace...

    Started by wintertime, 05.03.25 15:59
    • Replies: 0
    • Views: 825
    wintertime
    05.03.25 15:59 Go to last post
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