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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,409
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    17 Pages
    1 2 3 ... 17
    • Replies: 165
    • Views: 28,009
    26.08.18 13:03 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 31,475
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 8,480
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Hover text / tooltips not working

    Since the last update, many of these very useful facilities just don't work any more (I am using Chrome). Examples are - time to complete...

    Started by prehensile, 22.09.18 13:37
    • Replies: 1
    • Views: 39
    Yesterday 11:41 Go to last post
  2. PvP - combat preview

    Too often getting intercepted from adjacant zones when already in the 'agro zone' of original target :mad: Get your ingame tools to work according...

    Started by kke2100, Yesterday 07:45
    • Replies: 0
    • Views: 23
    Yesterday 07:45 Go to last post
  3. Game won't Load up

    Hi All For the past few days i have been trying to play TSO but when i hit the Play Now button the game starts to load and the on the progression...

    Started by Fyfee2, 20.09.18 07:42
    • Replies: 8
    • Views: 113
    Yesterday 06:34 Go to last post
  4. chat server resetting

    Is anyone else having issues with the chat server mine has been resetting all day every few seconds cant write anything as it becomes unavailable...

    Started by ginny31, 11.09.18 15:21
    2 Pages
    1 2
    • Replies: 10
    • Views: 225
    21.09.18 17:52 Go to last post
  5. TO menu

    When I sell my resources I like to click though my storage so I can decide on what to sell and the amounts I want to sell. So I have my storage menu...

    Started by PELIAS, 20.09.18 13:39
    • Replies: 1
    • Views: 85
    21.09.18 05:58 Go to last post
  6. buff duration not showing on elite barracks with skunk

    bug after patch? cant see buff duration on elite barracks when i hover mouse on it after latest update ... prntscr.com/kw2n5i ... i have to go into...

    Started by luckydiddy, 19.09.18 06:08
    • Replies: 8
    • Views: 106
    19.09.18 20:37 Go to last post
  7. Temporary colony slot

    Has there been a change of recent, regarding temporary colony slots? Instead of getting locked after the very temporary colony is either conquered or...

    Started by Linerl, 05.06.17 17:53
    2 Pages
    1 2
    • Replies: 15
    • Views: 2,206
    19.09.18 07:08 Go to last post
  8. Cool bug with mr meijers

    youtube.com/watch?v=67l8GsTB8hQ

    Started by BeNais, 14.09.18 17:33
    • Replies: 0
    • Views: 113
    14.09.18 17:33 Go to last post
  9. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,704
    14.09.18 16:08 Go to last post
  10. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 6
    • Views: 214
    08.09.18 13:23 Go to last post
  11. Chrome (69) and Flash

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title...

    Started by Kebabtomte, 05.09.18 14:50
    • Replies: 6
    • Views: 853
    08.09.18 12:57 Go to last post
  12. Auto recovering generals - A Giant Battle

    I am currently doing A Giant Battle adventure and I use a lot of 1MMAs attacks to progress. And on few ocasions I've sent MMA attack and then after a...

    Started by Szaryx, 06.09.18 18:42
    • Replies: 0
    • Views: 86
    06.09.18 18:42 Go to last post
  13. gem merchant page doesnt load

    Have tried to buy gems yesterday and today...but unable too... Keep getting the following message : prntscr.com/juhngr

    Started by myriamsje, 13.06.18 13:40
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 984
    05.09.18 13:57 Go to last post
  14. Gems not updating

    Guess it been over 10 days since daily gems have been updating correctly. Thought it was me not remembering the last total but no it has been stuck...

    Started by Brexit, 31.08.18 07:52
    • Replies: 4
    • Views: 182
    03.09.18 15:22 Go to last post
  15. Can't build store on second new island

    I discovered all 4 new islands with explorers. Bought 4 island deeds and unlocked the new islands. I've built stores on 1, 3 and 4 (numbered in the...

    Started by t00tie, 22.08.18 12:19
    2 Pages
    1 2
    • Replies: 11
    • Views: 626
    31.08.18 15:02 Go to last post
  16. Account Deletion

    I want to Delete my account immediately, but, you have a 14 day holding period for your deletion process. That breaches all international law. I...

    Started by razorless, 31.08.18 02:13
    • Replies: 3
    • Views: 174
    31.08.18 08:48 Go to last post
  17. Bugged new sectors discovery

    I have already discovered sectors 10 to 16 it archipelago, bought 10 to 14, cleaned 15 from bandits and now I'm in the middle of cleaning 16, so I...

    Started by Ronny_cz, 25.08.18 07:59
    • Replies: 6
    • Views: 317
    28.08.18 22:48 Go to last post
  18. Daily logon bonus

    This morning no quests or logon bonus, on any server. should say daily in headline

    Started by Qaw-Paw, 28.08.18 01:34
    • Replies: 3
    • Views: 108
    28.08.18 08:20 Go to last post
  19. Specialist event bugged?

    Just a few minutes after I got the message about the specialist event started my explorers came home from a prolonged treasure hunt. So I sent...

    Started by Dragavon, 27.08.18 08:27
    2 Pages
    1 2
    • Replies: 10
    • Views: 388
    27.08.18 21:33 Go to last post
  20. Spring Festival not working.

    The zone wide spring festival buff is not working for me anymore... None of my provision houses show a buff.

    Started by Bartlettis, 26.08.18 13:53
    • Replies: 3
    • Views: 137
    26.08.18 22:17 Go to last post

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