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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,414
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    29 Pages
    1 2 3 ... 29
    • Replies: 285
    • Views: 75,210
    Yesterday 12:49 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 44,016
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 20,355
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. LovelY explorer

    Hi all, I read the Dev Diary for the Valentine 2019 Event more then once, and decided to buy the Lovely Explorer And we get 1 from BB, thanx for...

    Started by Orca45, Today 10:22
    • Replies: 3
    • Views: 26
    Today 12:40 Go to last post
  2. Thumbs down Shop broken again during Happy Hour sale

    So once again, I cannot buy gems during the Happy Hour sale. I'm in the US and the shop just times out. It's done this now on several sales in the...

    Started by Mindslayer, 09.03.19 15:01
    • Replies: 4
    • Views: 126
    Today 04:55 Go to last post
  3. Advanced Options Quest

    This quest is meant to pop at level 10 under the Main Quest "System Functions" but for players who've already done that set it's free floating at the...

    Started by Iolanthe, 30.09.15 11:23
    • Replies: 4
    • Views: 6,869
    Yesterday 15:12 Go to last post
  4. Issue with Storm Recovery scenario

    I have done dozens of Storm Recovery which is really cool to do when you have lots of magic beans and grout, I'm used to do them as soon as I get a...

    Started by LillyAmy, 28.08.17 14:19
    • Replies: 9
    • Views: 2,141
    15.03.19 14:15 Go to last post
  5. No cancel option for Love garden quests?

    Hello, is it just me not finding it or has the love garden quest (when 20-24 buffed buildings) does not have a cancel button? I have a quest i...

    Started by Nolyka, 11.03.19 20:58
    2 Pages
    1 2
    • Replies: 12
    • Views: 315
    15.03.19 11:53 Go to last post
  6. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    4 Pages
    1 2 3 ... 4
    • Replies: 30
    • Views: 2,349
    11.03.19 16:30 Go to last post
  7. Angry love garden 25 res building-has any one got the 25 building buff hearts lock lev 2

    love garden 25 RES building-has any one got the 25 building buff hearts lock lev 2) , i can only find 20 res within the love garden, i have...

    Started by royavatar, 06.03.19 23:11
    2 Pages
    1 2
    • Replies: 13
    • Views: 631
    10.03.19 13:42 Go to last post
  8. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    7 Pages
    1 2 3 ... 7
    • Replies: 69
    • Views: 3,693
    10.03.19 13:34 Go to last post
  9. locked out of game

    For past 20 mins have been getting no further than blank blue page with connection to server lost message. Anyone else?

    Started by maryam1, 08.03.19 11:54
    • Replies: 1
    • Views: 88
    08.03.19 12:34 Go to last post
  10. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    6 Pages
    1 2 3 ... 6
    • Replies: 53
    • Views: 2,961
    07.03.19 11:40 Go to last post
  11. Valentine treasure search

    Treasure searches started before 2nd phase of Valentine event are apparently NOT bringing any flowers despite dev diary info : "Treasure Search...

    Started by Nastynono, 04.03.19 14:44
    3 Pages
    1 2 3
    bug
    • Replies: 20
    • Views: 631
    05.03.19 17:44 Go to last post
  12. A giant battle - blue print

    Completed giant battle and got 2 Blue prints: 1 for dama swords and 1 for bronze swords: My forge is already at lvl 6 for bronze swords: It was my...

    Started by EB-9, 15.12.18 23:34
    • Replies: 9
    • Views: 767
    05.03.19 15:20 Go to last post
  13. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages
    1 2 3 ... 14
    • Replies: 133
    • Views: 4,319
    04.03.19 14:31 Go to last post
  14. Enable to connect on game after a refresh

    Hi, Enable to connect on game right now. Progress bar charging 2% in 5 minutes and seems froze, already clean caches and cookies :( Now 20...

    Started by Om_The_Blissed, 28.02.19 16:25
    • Replies: 2
    • Views: 140
    28.02.19 18:08 Go to last post
  15. Whites Flashes

    Hello, Since approximativly a week, I got many White Flash on the game... It's not good. All my system is Updated, Caches clear, Reboot...

    Started by Soupssss, 27.02.19 10:25
    • Replies: 0
    • Views: 80
    27.02.19 10:25 Go to last post
  16. Brought gems but not received yet.

    About 2hours ago I brought 48000gems. I am sure that I payed successfully. but I still did not receive these gems, what happening?

    Started by OeeO, 25.02.19 05:04
    • Replies: 9
    • Views: 154
    25.02.19 12:35 Go to last post
  17. Is it a Valentines joke ?

    At the merchant you can buy a "refill" for your flower farms. As i read it i would get a refill +10 extra flowers but i only got the 10 flowers. ...

    Started by LeBeuf, 23.02.19 09:33
    • Replies: 3
    • Views: 298
    25.02.19 10:23 Go to last post
  18. Dev Diary Info Wrong -- Made wrong ingredients before event

    Dev Diary says you need Hardwood Planks for Valentine Card Box , so i merily converted all my pinewood planks to hardwood planks Event launches...

    Started by Harlequin_1963, 22.02.19 16:56
    • Replies: 2
    • Views: 208
    25.02.19 09:43 Go to last post
  19. Certificate to access thesettlersonline.com

    Has expired at 1am today, when is this fixed?

    Started by Neomaven, 22.02.19 02:16
    2 Pages
    1 2
    • Replies: 13
    • Views: 656
    22.02.19 09:08 Go to last post
  20. Gens attacking at slowest speed

    Is it me or do all gens, once sent to attack a camp, move ever so slowly regardless of whether a horseshoe has been used or not? It doesn't matter...

    Started by Elco, 21.02.19 22:28
    • Replies: 0
    • Views: 91
    21.02.19 22:28 Go to last post

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