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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 39,964
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 156,848
    08.11.23 11:58 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 170,178
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 186,127
    27.07.17 15:21 Go to last post
  6. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 783,733
    26.12.20 06:44 Go to last post
  7. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,381,019
    18.08.23 10:52 Go to last post
  1. Moved: Friend buff for production is not working

    +50% production in provision house during friend buff is not working. In the client side it looks like that is OK, but server does not count friend...

    Started by Mapik, 10.09.19 13:05
    bug, friend buffs, provision house
    • Replies: -
    • Views: -
    10.09.19 13:00 Go to last post
  2. Moved: no trade things in trade window

    cant get anything up in trade window all is blank prntscr.com/cvqb3r

    Started by jason_shotter, 18.10.16 09:21
    • Replies: -
    • Views: -
    18.10.16 09:15 Go to last post
  3. Moved: Endless login queue

    This issue we had on test server, when the new extended island and levels were introduced at the 1st of September, and it does not seem to have been...

    Started by Urd123, 29.09.15 11:58
    • Replies: -
    • Views: -
    29.09.15 11:57 Go to last post
  4. Moved: Game freezing - only since last game update

    So before the last update (Tues??), I could play the game fine. However, since then, my game keeps freezing and becomes completely unresponsive -...

    Started by Dutyman, 30.06.17 15:15
    • Replies: -
    • Views: -
    30.06.17 14:57 Go to last post
  5. Moved: Missing extra iron deposit, when using "Lucky Find" skill.

    Hi! I skilled about half year ago one of my jolly geologists with "Lucky Find" skill. From this time I am using it exclusively in my daily...

    Started by The_Sarmatian, 28.09.16 14:45
    • Replies: -
    • Views: -
    28.09.16 14:04 Go to last post
  6. Moved: I CAN NOT log in

    I the maintenance over? I can't not log in?

    Started by Duong_TonThat, 13.06.14 17:32
    • Replies: -
    • Views: -
    13.06.14 17:08 Go to last post
  7. Moved: blue screen

    hello I just woke up and I thought i'ld check on my island I click play on the main screens and just get a blue screen is this a known issue I've...

    Started by jabbathehutt01, 13.06.14 17:31
    • Replies: -
    • Views: -
    13.06.14 17:30 Go to last post
  8. Moved: School not working

    since the update this week the village school has had a red exclamation mark with what looks like barrels in it can anyone explain this please

    Started by philbod, 23.02.17 09:55
    • Replies: -
    • Views: -
    23.02.17 08:17 Go to last post
  9. Moved: white page when i click play

    When i clicked 'Play' an error poped up saying i had to clean cache and then try again.. i did that and now when i click play the page loads for...

    Started by HalL, 26.12.11 15:02
    • Replies: -
    • Views: -
    26.12.11 14:59 Go to last post
  10. Moved: Achievement "Scenario Source - Own 10 scenarios" can't be achieved

    Achievement "Scenario Source - Own 10 scenarios" can't be achieved because it counts all the scenarios of the same kind (e.g. 8 Riches of the...

    Started by numa, 25.05.17 14:26
    • Replies: -
    • Views: -
    25.05.17 13:21 Go to last post
  11. Moved: Geologist skills - fast gold search text states "find a fast coal stream"

    When selecting geologist skills, on the top row - The text for finding a fast gold stream reads "coal stream" in the description sorry this isnt...

    Started by Captain_Hornbeam, 19.06.18 13:15
    • Replies: -
    • Views: -
    19.06.18 13:11 Go to last post
  12. Moved: Book Material Production Boost

    Started by Elco, 14.06.18 09:54
    • Replies: -
    • Views: -
    14.06.18 10:43 Go to last post
  13. Moved: New Health Bar Feedback

    Started by t00tie, 23.05.18 11:40
    • Replies: -
    • Views: -
    23.05.18 12:53 Go to last post
  14. Two Starfall Quests Simultaneously

    Just mentioning this because I'm not the only one experiencing this - twice I've received TWO Starfall quests at the same time -- the first time I...

    Started by MrsMagoo, Today 15:53
    • Replies: 0
    • Views: 25
    Today 15:53 Go to last post
  15. Moved: Special weeks are back and so are the bugs

    :mad: Why do BB persist in giving us special weeks knowing full well the bugs they brought with them last time have not been removed? We are...

    Started by jollyfog2012, 26.02.15 08:58
    • Replies: -
    • Views: -
    26.02.15 08:31 Go to last post
  16. Moved: Rarity prov. house order resetting?

    Hi I dont know its an one time or known bug, but i set producing 3x25 Employee of the month buff. A little later i tried to make 3 magic ink, and...

    Started by tcpip2HU, 17.04.16 09:31
    • Replies: -
    • Views: -
    17.04.16 06:35 Go to last post
  17. Moved: Post Halloween Hotfix

    I have still not had a golem spawn on my island, I have emailed support and to date there response has been wait and see followed by are you still...

    Started by WizardofPos, 20.10.17 14:30
    • Replies: -
    • Views: -
    20.10.17 12:20 Go to last post
  18. Moved: captcha

    Just switched to a new laptop - I keep trying to log in to Settlers and everytime it says I have to complete the following Captcha - then it doesn't...

    Started by Cully, 12.06.18 13:33
    • Replies: -
    • Views: -
    12.06.18 12:07 Go to last post
  19. Moved: Epic Woodyard, Bean Soup and Premium

    I had noticed that my time notes had been off when a friend has buffed the Epic Woodyard with bean soup while they were on premium. I finally noticed...

    Started by Xibor, 02.06.17 14:07
    • Replies: -
    • Views: -
    02.06.17 10:04 Go to last post
  20. Moved: Lost settlers on my and my friends islands

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 11:19
    • Replies: -
    • Views: -
    27.06.18 09:25 Go to last post

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