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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,046
    18.08.23 10:52 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,516
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,595
    08.11.23 11:58 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,569
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,903
    13.11.23 03:13 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,589
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages
    1 2 3 ... 66
    • Replies: 656
    • Views: 561,888
    01.10.15 20:27 Go to last post
  2. Game wont load

    Got kicked from the game and cant log back in. And thats exactly at 00:30 UK time..any explanation?

    Started by wojtasson, 26.09.13 23:38
    31 Pages
    1 2 3 ... 31
    • Replies: 302
    • Views: 261,635
    06.04.14 15:51 Go to last post
  3. Easter Eent Quest bug

    Hello, In the quest window, my guild mates and my friends have a quest: Easter preparation with a timer: 'Wait x hour", but i dont have it, no...

    Started by Mambolina, 19.04.19 18:55
    29 Pages
    1 2 3 ... 29
    • Replies: 281
    • Views: 196,139
    19.04.20 21:35 Go to last post
  4. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages
    1 2 3 ... 27
    • Replies: 269
    • Views: 199,368
    03.05.21 13:15 Go to last post
  5. Re: No golems !!!!!

    :mad: So Im really enjoying this event BUT....one golem so far and then no more. Got a new quest for the Golem and Guess what? NO [ removed ] ...

    Started by hotstuff1962, 19.10.13 07:39
    25 Pages
    1 2 3 ... 25
    golems, halloween, no golems
    • Replies: 244
    • Views: 253,245
    02.11.13 12:41 Go to last post
  6. Server zone crashed

    Receiving this message on 3 different servers after reseting cash and trying some other stuff. I know there are problems with server crash any...

    Started by Gravekeeper, 27.01.13 11:00
    24 Pages
    1 2 3 ... 24
    • Replies: 232
    • Views: 134,497
    21.08.13 11:01 Go to last post
  7. Log-in and play issues

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 17.03.18 18:05
    22 Pages
    1 2 3 ... 22
    • Replies: 210
    • Views: 562,407
    20.03.18 16:35 Go to last post
  8. Connection Failed ?

    cant log in game ??

    Started by norfik, 19.03.14 15:30
    20 Pages
    1 2 3 ... 20
    • Replies: 192
    • Views: 230,993
    29.03.15 20:53 Go to last post
  9. Unhappy Amount of collectibles

    I have cleared most (all but 1 sector) of the Archipelago and now I'm getting very, very little collectibles. Since the Halloween event is over, I...

    Started by Sharpielein, 15.11.15 09:40
    18 Pages
    1 2 3 ... 18
    • Replies: 175
    • Views: 220,499
    08.01.16 04:46 Go to last post
  10. northisle log in

    Anyone else having trouble logging into TSO Northisle, got logged off earlier, i then couldnt access TSO site at all, now i can access site,but when...

    Started by Russellfire366, 29.12.21 20:20
    17 Pages
    1 2 3 ... 17
    • Replies: 166
    • Views: 31,943
    30.12.21 18:16 Go to last post
  11. Disconnect/Server busy

    Is there any maintenance or what? I can't log in to the game. I got this message - The server is busy at the moment. Try again...

    Started by Yrvag13, 18.11.14 11:44
    17 Pages
    1 2 3 ... 17
    • Replies: 162
    • Views: 321,697
    03.04.15 06:40 Go to last post
  12. Wondrous Winter Residence (2021)

    Description says 1000 presents to level from 7 to 8, but to actually upgrade it costs 4500, please fix.

    Started by Renaan, 20.12.21 12:32
    16 Pages
    1 2 3 ... 16
    • Replies: 157
    • Views: 65,184
    14.12.22 09:55 Go to last post
  13. The Lag is back with a Vengeance :(

    cant seem to get past the load screen the bar isnt filling no easter logo screen like there usually is during events...anyone else having issues?

    Started by hades8840, 17.03.15 07:52
    16 Pages
    1 2 3 ... 16
    • Replies: 150
    • Views: 99,786
    25.03.15 19:19 Go to last post
  14. No pumpkins among collectibles

    How are we supposed to complete the achiev?

    Started by Wu-L, 22.10.15 05:27
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 80,656
    17.11.15 10:56 Go to last post
  15. can't connect to server

    anybody know why?

    Started by DaisyKay, 27.01.19 12:22
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 180,813
    28.01.19 14:56 Go to last post
  16. Bug with Kickoff adventure

    Hello! Here is the sequel of appearings that just happened on my screen. First a 'Special Door'got opened - very similar to the Christmass...

    Started by faivq, 12.06.14 10:45
    14 Pages
    1 2 3 ... 14
    practice match
    • Replies: 139
    • Views: 122,515
    25.06.14 17:31 Go to last post
  17. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages
    1 2 3 ... 14
    • Replies: 133
    • Views: 95,346
    04.03.19 14:31 Go to last post
  18. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    14 Pages
    1 2 3 ... 14
    • Replies: 132
    • Views: 397,372
    02.09.20 12:00 Go to last post
  19. Cool Extra section in Merchant "Test Environment"

    Starting with the event start this new section appeared in the Merchant https://prnt.sc/Q3S2ZTFCrX2Q https://prnt.sc/Aa7JfBqFG-uj

    Started by WildWizard, 20.06.22 08:56
    14 Pages
    1 2 3 ... 14
    • Replies: 130
    • Views: 45,159
    22.06.22 21:03 Go to last post
  20. Angry Maintenance

    Unable to login. Connection failed. Have cleared cache. Had the same issue 12 hours ago. Will lose the continuity of my daily bonus if I cannot login...

    Started by John13Brown, 09.04.14 01:18
    13 Pages
    1 2 3 ... 13
    • Replies: 129
    • Views: 133,776
    09.04.14 09:05 Go to last post

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