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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 69
    • Posts: 1,422
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    36 Pages
    1 2 3 ... 36
    • Replies: 353
    • Views: 970,557
    04.11.21 12:30 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 208
    • Views: 23,064
    03.11.21 15:08 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 14
    • Views: 112,872
    06.08.21 06:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 391,306
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 141,146
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Missing snow skins

    A Thousand Snowflakes puts a snowy skin on most buildings but not Capacious Warehouses or Tributes. My warehouses stick out like weed farms on a...

    Started by Kistelek, Today 11:09
    • Replies: 0
    • Views: 1
    Today 11:09 Go to last post
  2. ready to exel quest not completing

    Hi, Several players can not get the quest completed by any known workaround.

    Started by Pier, 29.11.21 10:06
    • Replies: 8
    • Views: 190
    02.12.21 18:33 Go to last post
  3. Server zone crashed

    What now??? Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game. Same problem on...

    Started by Bartlettis, 21.10.21 00:36
    9 Pages
    1 2 3 ... 9
    • Replies: 88
    • Views: 3,708
    01.12.21 19:44 Go to last post
  4. PFB issue: gone

    Hi, yesterday my friend dropped PFB on my island (paid buff) and I saw you have 16d+ active pfb message. Then suddenly it's gone. So we paid for...

    Started by Marengo007, 26.10.21 04:27
    5 Pages
    1 2 3 ... 5
    • Replies: 44
    • Views: 1,746
    01.12.21 15:19 Go to last post
  5. Ghost Ship & Xmas Trees.

    Today I should have received 6 rewards from the ghost lanterns/ship. I got 2 from 1 box. I should get 8 rewards from my Xmas trees. The 2 boxes...

    Started by Rosejane, 08.11.21 20:18
    2 Pages
    1 2
    • Replies: 11
    • Views: 540
    27.11.21 20:58 Go to last post
  6. Observatory, Footie Field and Love Tree buffs Broken

    I managed to at last get the footie field to work and then found that the love tree and observatory wouldn't!! They just put up the spinning timer...

    Started by Wotaplonker, 26.10.21 14:49
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 919
    26.11.21 17:36 Go to last post
  7. Noble Bookbinder Tribute Achievement not registering - Ali Baba & the Third Thief

    This achievement requires you to complete the adventure without using recruits or elite units. I completed it using instant kills after confirming...

    Started by Yorda1, 25.11.21 16:02
    • Replies: 0
    • Views: 76
    25.11.21 16:02 Go to last post
  8. Giant Battle

    I am at the very last stage of a Giant Battle but the mammoth & Risi are covered on clouds & I can't shift them or get the generals to attack under...

    Started by Rosejane, 21.11.21 14:32
    • Replies: 1
    • Views: 117
    21.11.21 16:04 Go to last post
  9. medipak

    Medipaks made in sickbay dont seem to be working... whatever they are made from, I apply the general heals, shortly after they are dead again and the...

    Started by stonewaller, 16.11.21 19:51
    • Replies: 4
    • Views: 140
    19.11.21 14:56 Go to last post
  10. Mountain Labyrinth bug

    Ok, so I think I found a bug :) On Mountain Labyrinth, when I kill of the Stronghold for main quest first (100 Frost Ibex, Ravaging Ox, Ghastly...

    Started by Reapertje, 05.03.20 11:58
    2 Pages
    1 2
    • Replies: 11
    • Views: 4,691
    19.11.21 14:17 Go to last post
  11. time to do a nice update on known bugs listing?

    Looks like the verified bugs section and/or bugs list hasnt been "shaken up" for quite some time it might be useful to have a bit of a refresh so...

    Started by Qualan, 19.11.21 08:09
    • Replies: 2
    • Views: 119
    19.11.21 11:00 Go to last post
  12. Christmas Bakery bug

    The Cookies and Cream buff from the Christmas Bakery should half the required input. So a level 1 mine used to not decrease the deposit size The...

    Started by Torquemarda, 07.11.21 11:43
    • Replies: 4
    • Views: 215
    18.11.21 06:17 Go to last post
  13. Concert Hall not working

    My concert Hall has stopped working. Loads and loads and nothing happens.

    Started by morelene, 16.11.21 08:24
    • Replies: 1
    • Views: 62
    16.11.21 11:48 Go to last post
  14. Ghastly Halloween Bundle

    The mentioned bundle has an endless gold mine in the icon but there's actually no endless gold mine in it. For players that bought the bundle...

    Started by Amorp, 09.11.21 02:58
    • Replies: 5
    • Views: 297
    14.11.21 13:39 Go to last post
  15. Sharpened Pickaxe not what is advertised

    The Sharpened Pickaxe description: Effect: +200% Production Speed Actual effect: +200% production amount Basically the text reads like it...

    Started by Koraku, 13.11.21 12:00
    • Replies: 0
    • Views: 109
    13.11.21 12:00 Go to last post
  16. No building licenses when killing boss in sector 5

    No building licenses in loot after killing leader camp in sector 5 ( center ). And they are not in star.

    Started by halv12, 22.10.21 08:31
    2 Pages
    1 2
    • Replies: 12
    • Views: 585
    11.11.21 23:27 Go to last post
  17. Cant log in

    Anyone else experienced this? https://prnt.sc/1yvxp9w I got kicked out the game 3 hours ago and still unable to log in - client, browser neither....

    Started by Old_Bob, 09.11.21 12:46
    • Replies: 9
    • Views: 263
    11.11.21 13:54 Go to last post
  18. Spacious Storehouse from Easter 2021 event shows upgrade possible

    Spacious Storehouse from Easter 2021 event shows upgrade possible. This even when it upgraded to max. Same problem in both Chrome and Microsoft...

    Started by AdamCoyle, 20.07.21 15:56
    • Replies: 2
    • Views: 221
    10.11.21 17:50 Go to last post
  19. Expedition bugs

    I've only done PvP expeditions very recently (for Pathfinder quests) so I'm not quite sure how they are supposed to work. I am fairly sure these are...

    Started by badjabadjabadja, 10.11.21 13:44
    • Replies: 1
    • Views: 94
    10.11.21 13:58 Go to last post
  20. Spring Park down.

    Spring Park can be added to the buff buildings that ceased functioning, clicking on the Spring Festival button & start will have as result that the...

    Started by wintertime, 09.11.21 23:20
    • Replies: 2
    • Views: 83
    10.11.21 03:16 Go to last post

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