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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 67
    • Posts: 1,414
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    29 Pages
    1 2 3 ... 29
    • Replies: 287
    • Views: 79,212
    22.03.19 13:34 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    2 Pages
    1 2
    • Replies: 15
    • Views: 383
    21.03.19 15:53 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 44,899
    22.08.18 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 21,339
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Guild Quest bug ?

    Is this a bug ?

    Started by Soupssss, 22.03.19 12:41
    2 Pages
    1 2
    • Replies: 12
    • Views: 216
    Today 12:47 Go to last post
  2. Game Crashes After Every Adventure Completion

    My game totally freeze whenever I return from a completed adventure. Flash totally comes to a standstill and all warehouse totals are showing "0"....

    Started by Annalicia, 24.03.19 02:17
    • Replies: 4
    • Views: 103
    Today 06:26 Go to last post
  3. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    6 Pages
    1 2 3 ... 6
    • Replies: 53
    • Views: 3,222
    Yesterday 18:48 Go to last post
  4. Security bug : NO HTTPS

    Hello, At least, all the chat is some jabber stuff in HTTP only (not HTTPS)... this is not secure at all... when we load the game, there is a...

    Started by Soupssss, 22.03.19 12:34
    • Replies: 4
    • Views: 146
    Yesterday 13:07 Go to last post
  5. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 7
    • Views: 402
    Yesterday 00:46 Go to last post
  6. xmas gift tree

    Still not showing if working or not, have had the whirly thing work about 3 or 4 times since I bought it.

    Started by tigrates, 20.03.19 04:17
    • Replies: 6
    • Views: 176
    22.03.19 15:44 Go to last post
  7. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 4,072
    21.03.19 22:31 Go to last post
  8. No cancel option for Love garden quests?

    Hello, is it just me not finding it or has the love garden quest (when 20-24 buffed buildings) does not have a cancel button? I have a quest i...

    Started by Nolyka, 11.03.19 20:58
    2 Pages
    1 2
    • Replies: 16
    • Views: 463
    20.03.19 18:28 Go to last post
  9. LovelY explorer

    Hi all, I read the Dev Diary for the Valentine 2019 Event more then once, and decided to buy the Lovely Explorer And we get 1 from BB, thanx for...

    Started by Orca45, 18.03.19 10:22
    • Replies: 7
    • Views: 232
    20.03.19 09:48 Go to last post
  10. Angry love garden 25 res building-has any one got the 25 building buff hearts lock lev 2

    love garden 25 RES building-has any one got the 25 building buff hearts lock lev 2) , i can only find 20 res within the love garden, i have...

    Started by royavatar, 06.03.19 23:11
    2 Pages
    1 2
    • Replies: 16
    • Views: 863
    19.03.19 17:50 Go to last post
  11. Issue with Storm Recovery scenario

    I have done dozens of Storm Recovery which is really cool to do when you have lots of magic beans and grout, I'm used to do them as soon as I get a...

    Started by LillyAmy, 28.08.17 14:19
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,273
    19.03.19 08:14 Go to last post
  12. Thumbs down Shop broken again during Happy Hour sale

    So once again, I cannot buy gems during the Happy Hour sale. I'm in the US and the shop just times out. It's done this now on several sales in the...

    Started by Mindslayer, 09.03.19 15:01
    • Replies: 4
    • Views: 165
    18.03.19 04:55 Go to last post
  13. Advanced Options Quest

    This quest is meant to pop at level 10 under the Main Quest "System Functions" but for players who've already done that set it's free floating at the...

    Started by Iolanthe, 30.09.15 11:23
    • Replies: 4
    • Views: 7,324
    17.03.19 15:12 Go to last post
  14. locked out of game

    For past 20 mins have been getting no further than blank blue page with connection to server lost message. Anyone else?

    Started by maryam1, 08.03.19 11:54
    • Replies: 1
    • Views: 97
    08.03.19 12:34 Go to last post
  15. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    6 Pages
    1 2 3 ... 6
    • Replies: 53
    • Views: 3,211
    07.03.19 11:40 Go to last post
  16. Valentine treasure search

    Treasure searches started before 2nd phase of Valentine event are apparently NOT bringing any flowers despite dev diary info : "Treasure Search...

    Started by Nastynono, 04.03.19 14:44
    3 Pages
    1 2 3
    bug
    • Replies: 20
    • Views: 654
    05.03.19 17:44 Go to last post
  17. A giant battle - blue print

    Completed giant battle and got 2 Blue prints: 1 for dama swords and 1 for bronze swords: My forge is already at lvl 6 for bronze swords: It was my...

    Started by EB-9, 15.12.18 23:34
    • Replies: 9
    • Views: 817
    05.03.19 15:20 Go to last post
  18. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages
    1 2 3 ... 14
    • Replies: 133
    • Views: 4,419
    04.03.19 14:31 Go to last post
  19. Enable to connect on game after a refresh

    Hi, Enable to connect on game right now. Progress bar charging 2% in 5 minutes and seems froze, already clean caches and cookies :( Now 20...

    Started by Om_The_Blissed, 28.02.19 16:25
    • Replies: 2
    • Views: 164
    28.02.19 18:08 Go to last post
  20. Whites Flashes

    Hello, Since approximativly a week, I got many White Flash on the game... It's not good. All my system is Updated, Caches clear, Reboot...

    Started by Soupssss, 27.02.19 10:25
    • Replies: 0
    • Views: 86
    27.02.19 10:25 Go to last post

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