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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 6
    • Views: 8,093
    02.11.22 11:15 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    37 Pages
    1 2 3 ... 37
    • Replies: 369
    • Views: 1,139,898
    04.10.22 11:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    22 Pages
    1 2 3 ... 22
    • Replies: 214
    • Views: 61,256
    01.09.22 13:01 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 132,240
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 546,253
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 156,380
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Observatory, Footie Field and Love Tree buffs Broken

    I managed to at last get the footie field to work and then found that the love tree and observatory wouldn't!! They just put up the spinning timer...

    Started by Wotaplonker, 26.10.21 14:49
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 4,295
    Today 17:25 Go to last post
  2. Concert hall causes crashes

    I have discovered that if your using Unity and you visit a player who has a concert hall buff running your game will crash.

    Started by DorotheusII, Today 05:54
    • Replies: 1
    • Views: 42
    Today 14:42 Go to last post
  3. No migration link

    I am logging in via Facebook, but do not have a migration link to the UBIsoft account in my profile.

    Started by TipMcMaster, 18.01.23 15:46
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 866
    Yesterday 12:00 Go to last post
  4. TSO looking bad on my laptop

    Hi, I have been playing TSO for 2 years now and it works fine, but only when I am using an external display on my laptop. When I remove the...

    Started by Opper, 09.09.17 18:30
    2 Pages
    1 2
    flash, flashplayer, graphics
    • Replies: 12
    • Views: 51,433
    26.01.23 22:26 Go to last post
  5. HELP,i cannot log in this game

    when i log in this game ,it always says"connection to the server has been lost.please wait while we try to resolve this issue",i use the same user...

    Started by fiona2023, 22.01.23 07:22
    • Replies: 3
    • Views: 239
    26.01.23 13:32 Go to last post
  6. TSO is not loading (SBOX_FATAL_MEMORY_EXCEEDED)

    Hi! I have logged into TSO today as usual. I did all buffs and when I was logging out , I remembered I forgot to send explorers out. So I clicked...

    Started by The_Sarmatian, 24.11.22 18:52
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 1,991
    24.01.23 21:42 Go to last post
  7. Missing resources on expired trade

    So, after managing to login to the forum after quite some time, here's my bug : During the xmas event, I added a trade, selling 15k presents for...

    Started by BlackHeat, 16.01.23 09:11
    • Replies: 2
    • Views: 191
    16.01.23 12:53 Go to last post
  8. Constant Zone Refreshing

    Hi, Does anyone have any idea what the issue is with zone refreshing and how to avoid it? Its almost every 15 secs now and the usual generic answer...

    Started by Gogmer, 09.01.23 12:58
    • Replies: 1
    • Views: 407
    12.01.23 12:25 Go to last post
  9. adventure cuuld not start

    I don't know what went wrong,I can't start an adventure Keep cleaning cache

    Started by RADIUS2023, 11.01.23 17:20
    • Replies: 1
    • Views: 115
    12.01.23 12:22 Go to last post
  10. Missing General

    Hi, I lost my Battle Hardened General on his way to an adventure. I did all the refreshing, clearing cache, restarting, using other browser,...

    Started by Langwin, 05.10.12 10:14
    2 Pages
    1 2
    • Replies: 14
    • Views: 3,595
    06.01.23 12:39 Go to last post
  11. Mountain Labyrinth bug

    Ok, so I think I found a bug :) On Mountain Labyrinth, when I kill of the Stronghold for main quest first (100 Frost Ibex, Ravaging Ox, Ghastly...

    Started by Reapertje, 05.03.20 11:58
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 10,861
    02.01.23 13:15 Go to last post
  12. Ridicilously Massive Barrel BUG!

    Hi, After building the Ridiculously Massive Barrel, it did not increase the maximum capacity of all resources in the warehouse, only randomly some...

    Started by Bruhaha35, 29.12.22 16:16
    • Replies: 3
    • Views: 332
    02.01.23 09:56 Go to last post
  13. Can't delete auction mails

    I placed bids in the latest auction and was outbid a few times Now the auction has ended a long time ago but the "You have been outbid" mails are...

    Started by Niclin, 26.12.22 04:45
    • Replies: 2
    • Views: 341
    29.12.22 14:24 Go to last post
  14. Exclamation Winter Wonderland Revisited adventure

    Lost the addie yesterday when had to refresh. It *says* it will return by email but nothing yet and I can't finish the quest chain without it! ...

    Started by Imshi, 01.01.22 09:33
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,277
    28.12.22 12:29 Go to last post
  15. Error launching game

    abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace...

    Started by Harlequin1963, 30.10.22 12:31
    • Replies: 2
    • Views: 497
    27.12.22 00:11 Go to last post
  16. locket friary in new guild market

    Hi Today we had a new Guild market but we can't buy the friary. Say we have reached the limit of this item https://prnt.sc/Y-z59BgC9lJo is a bug...

    Started by pccenter, 22.12.22 15:50
    • Replies: 6
    • Views: 795
    23.12.22 14:36 Go to last post
  17. Colony resources gathering - pine wood logs instead of iron ore

    Hi Team, I got just one small Colony that should produce iron ore. But when gathered, a flying icon is of pinewood log, and pinewood counter gets...

    Started by JohnnyZabyaka, 21.12.22 14:02
    • Replies: 2
    • Views: 243
    22.12.22 20:39 Go to last post
  18. Quest did not complete - Send Out The Explorer

    Hi team, Quest Send Out The Explorer has not been completed after conquering the colony. I have logged out and back in multiple times, which does...

    Started by JohnnyZabyaka, 21.12.22 13:36
    • Replies: 0
    • Views: 162
    21.12.22 13:36 Go to last post
  19. Exclamation Minor Bug in various "buff buildings"

    Issue: When i want to Queue a buff in various buildings the queue loads and show and refreshes after clicking the Green "acccept" ticker. But if i...

    Started by Gubbie, 19.12.22 18:28
    queue, queue slot
    • Replies: 0
    • Views: 187
    19.12.22 18:28 Go to last post
  20. How to get staff to see a case?

    Hi, I've had a (major) issue that there seems to be 2 accounts linked to my single email address login, when December started, I couldn't log in like...

    Started by Wazza676, 13.12.22 06:34
    • Replies: 3
    • Views: 444
    16.12.22 15:04 Go to last post

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