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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,745
    18.08.23 10:52 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 771,064
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,654
    27.07.17 15:21 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,663
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,968
    08.11.23 11:58 Go to last post
  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,969
    13.11.23 03:13 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. can't load plugin

    I can't play TSO anymore. It always says "can't load plugin". Using Steam for quite a while now, never had any problems until now :(

    Started by DanieLeic, 04.01.16 17:46
    5 Pages
    1 2 3 ... 5
    can't log in, failure, flashplayer, pumpkins
    • Replies: 41
    • Views: 746,314
    09.05.19 10:58 Go to last post
  2. Log-in and play issues

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 17.03.18 18:05
    22 Pages
    1 2 3 ... 22
    • Replies: 210
    • Views: 562,889
    20.03.18 16:35 Go to last post
  3. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages
    1 2 3 ... 66
    • Replies: 656
    • Views: 562,848
    01.10.15 20:27 Go to last post
  4. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 10:24
    6 Pages
    1 2 3 ... 6
    • Replies: 54
    • Views: 537,479
    06.10.15 19:10 Go to last post
  5. Weird typing "lag" when using MS Edge

    Sometimes it can take 30 seconds or so for my keyboard input to even appear. Kind of annoying tbh. Happened after the W10 creator update. Yes...

    Started by Rhylian, 01.05.17 09:03
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 478,060
    15.04.19 21:19 Go to last post
  6. Exclamation European English not loading

    Starting this morning "The Settlers Online" for European English has a distorted main page and doesn't load/log in; tried 3 browsers so far (...

    Started by Mpenzak, 22.02.18 04:33
    6 Pages
    1 2 3 ... 6
    • Replies: 51
    • Views: 441,846
    23.02.18 13:07 Go to last post
  7. Question Getting into the Christmas spirit quests

    Hello every one, I start adventure"Getting into the Christmas Spirit" before the task "Your first gift delivery!", the task request to start the...

    Started by kmaxfml, 11.12.14 12:49
    5 Pages
    1 2 3 ... 5
    christmas event
    • Replies: 49
    • Views: 427,243
    26.12.14 18:46 Go to last post
  8. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    14 Pages
    1 2 3 ... 14
    • Replies: 132
    • Views: 397,610
    02.09.20 12:00 Go to last post
  9. Game freeze ali baba the young woodcutter

    Every time I move my generals from position 4 to position 5 after beating camp 15 my browser freezes, it does it every time without fail, am I the...

    Started by Steve1077, 14.08.17 10:46
    4 Pages
    1 2 3 ... 4
    • Replies: 33
    • Views: 373,874
    25.10.18 00:34 Go to last post
  10. Settlere missing and no one produced

    This might help to understand what happened: http://forum.thesettlersonline.com/threads/27617-INFO-No-new-settlers-population-count After...

    Started by Paraipan, 13.03.14 05:23
    12 Pages
    1 2 3 ... 12
    • Replies: 112
    • Views: 361,125
    17.03.14 21:36 Go to last post
  11. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    10 Pages
    1 2 3 ... 10
    • Replies: 96
    • Views: 350,054
    08.07.19 08:40 Go to last post
  12. Question Unable to play the game after hitting play button

    So the server started hacking so I tried a reload, graphics wont load. I emptied cache and cookies and all that. Tried again. Nothing. So cant very...

    Started by SirGrunge, 08.04.12 17:34
    5 Pages
    1 2 3 ... 5
    graphics, server issues, support
    • Replies: 43
    • Views: 348,262
    24.03.13 23:39 Go to last post
  13. Easter Achievements not registering

    Bought scenario from event shop, fully completed it, received loot but achievement did not complete. Refreshed, cleared cache, changed browser, ran...

    Started by lordloocan, 02.04.18 23:02
    5 Pages
    1 2 3 ... 5
    • Replies: 49
    • Views: 347,754
    19.04.18 20:49 Go to last post
  14. Chrome (version 69 and onward)

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title edited

    Started by Kebabtomte, 05.09.18 14:50
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 344,403
    16.07.20 16:49 Go to last post
  15. Disconnect/Server busy

    Is there any maintenance or what? I can't log in to the game. I got this message - The server is busy at the moment. Try again...

    Started by Yrvag13, 18.11.14 11:44
    17 Pages
    1 2 3 ... 17
    • Replies: 162
    • Views: 322,030
    03.04.15 06:40 Go to last post
  16. Buffs not remaining for full term.

    I have noticed on several occasions that my buffs either self placing or for friends are running out well before time. I gather this is also...

    Started by Mortallicus, 15.05.15 12:48
    10 Pages
    1 2 3 ... 10
    • Replies: 99
    • Views: 321,304
    03.10.18 20:41 Go to last post
  17. Angry log in

    a complett disaster the last update It is almost impossebel to log in today on the europe english server

    Started by redhammer, 26.11.12 18:49
    6 Pages
    1 2 3 ... 6
    • Replies: 58
    • Views: 281,608
    29.11.12 06:00 Go to last post
  18. Angry Unable to load game

    After clicking the blue 'PLAY NOW' button, I end up on a blank page where the game is supposed to load but nothing happens. Ticket open but I wonder...

    Started by SillYcoNe, 29.08.16 08:57
    11 Pages
    1 2 3 ... 11
    • Replies: 103
    • Views: 270,661
    29.04.17 16:32 Go to last post
  19. Conscientious Geologist

    My Conscientious Geologist has upgraded following upgrades: Natural Copper Vein 3/3 and Quality Copper Mineshafts 3/3 but one of the veins gets...

    Started by Benneaz, 26.10.15 07:03
    4 Pages
    1 2 3 ... 4
    • Replies: 38
    • Views: 268,253
    21.12.15 06:06 Go to last post
  20. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 266,792
    17.04.21 19:59 Go to last post

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