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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,415
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    19 Pages
    1 2 3 ... 19
    • Replies: 183
    • Views: 10,767
    Today 18:00 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 290
    • Views: 153,307
    25.04.19 08:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 56,797
    22.08.18 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 38,896
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Angry Event is bugged again. Deligat 1000 settlers.

    Qust line delegata 1000 settlers, and then you have lost your settlers, you can not add new from your starmenu, so your settlers limited is...

    Started by VikingGold, Today 09:29
    • Replies: 4
    • Views: 91
    Today 12:44 Go to last post
  2. game stops loading

    gets through part 1 then to the footballer and the pitch behind. Gets to the lower red flag and then stops, tried refreshing relogging but does not...

    Started by megadethmaniac, Today 08:03
    • Replies: 0
    • Views: 27
    Today 08:03 Go to last post
  3. Premium Friend Buff - bug

    After apply PFB by friend, explorer can't finish task, similar to QM with Observatory buff

    Started by GrubyMis, 18.06.19 13:11
    2 Pages
    1 2
    • Replies: 17
    • Views: 506
    Today 04:32 Go to last post
  4. Event Changelog

    Hello, The dev diay say: You forgot to mention that we can have some of them from the last foosball event ! I was very surprise to have...

    Started by Soupssss, Today 00:34
    • Replies: 0
    • Views: 52
    Today 00:34 Go to last post
  5. explorers keep returning with no loot

    A friend buff was placed on my island and explorers returned with loot so I sent them out again after event started and they return every minute with...

    Started by pdw1000, Yesterday 08:32
    • Replies: 4
    • Views: 219
    Yesterday 18:56 Go to last post
  6. 2 weekly quests

    I have 2 weekly quests. Is it a bug or we have 2 weekly quests with premium? Idk, I just returned and see this, When I left the game, there were...

    Started by littlepret, Yesterday 04:49
    • Replies: 1
    • Views: 70
    Yesterday 07:13 Go to last post
  7. Prem friend buff

    not working properly on stronghold..says two hours to make the buff but its 4 as normal( 6 strongholds) says 2hrs ...

    Started by cheethamhill, 22.06.19 17:31
    • Replies: 2
    • Views: 126
    23.06.19 10:16 Go to last post
  8. Shop is not working

    Dear UbiSoft/Blue Byte For a very long time I have been unable to use the shop. Same error happens every time I try to enter the shop. I...

    Started by SleepyRaven, 11.06.19 15:52
    2 Pages
    1 2
    • Replies: 11
    • Views: 405
    21.06.19 18:00 Go to last post
  9. Star charts

    The Normal and detailed star charts in black market section of merchant are not locked for me, they should be as I already have them from the event.

    Started by Dorotheus, 18.06.19 20:18
    • Replies: 1
    • Views: 81
    18.06.19 20:22 Go to last post
  10. A Giant Battle

    I got thrown out of 'A Giant Battle' this morning with my troops returned & the XP earned up to that point. I imagine I lost my Scouting Post XP &...

    Started by Rosejane, 18.06.19 15:10
    • Replies: 1
    • Views: 110
    18.06.19 20:16 Go to last post
  11. Strange graphics in game

    so just visited a new player lvl16, and they have this on their island in the lake also had a report today from another player who had a...

    Started by Kit_, 18.06.19 18:36
    • Replies: 0
    • Views: 83
    18.06.19 18:36 Go to last post
  12. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    2 Pages
    1 2
    • Replies: 12
    • Views: 769
    17.06.19 11:26 Go to last post
  13. Flash Player issue

    I log in and get to a white page and nothing happens. Normally I get a box allowing flash to run but not now. Right click allow and nothing. Any...

    Started by megadethmaniac, 11.06.19 20:28
    • Replies: 1
    • Views: 130
    14.06.19 18:35 Go to last post
  14. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    7 Pages
    1 2 3 ... 7
    • Replies: 62
    • Views: 9,628
    12.06.19 15:04 Go to last post
  15. Unhappy Game not loading?

    I can't get into the game.. it loads.. I get the notices screen (see below) and that's it... no 'green tick' it's been that for almost 30 minutes...

    Started by AmySafeunderdark, 06.06.19 16:40
    2 Pages
    1 2
    can't log in, game
    • Replies: 13
    • Views: 467
    12.06.19 09:03 Go to last post
  16. Storm recovery

    i am lvl 66 and had a weekly quest to do 3x Storm recovery. After doing the adv 3 times i did not get any reward in slot 1 on any of those 3 adv....

    Started by Bobie, 11.06.19 10:50
    • Replies: 0
    • Views: 95
    11.06.19 10:50 Go to last post
  17. Gift xmas tree no longer gifting

    Has anyone elses xmas gift tree stopped working? The timer always expires at around 9am each Saturday, as it has done this week, but the tree has...

    Started by Thejollyone, 08.06.19 08:22
    • Replies: 3
    • Views: 156
    11.06.19 02:17 Go to last post
  18. Giant Battle gives Blueprint that is already maxed out and cant be used

    Title says it all, Of the 10 different Epic Forge blueprint types I am at maximum level on 6 of them but still have 4 that are at Level 3 or Level...

    Started by fishslice, 07.06.19 20:13
    • Replies: 5
    • Views: 150
    08.06.19 14:18 Go to last post
  19. Issue with weekly challenge -resource gathering

    Ive notice that nothing is being added to the total of items required in the resource gathering part of the weekly challenge nothing is being added...

    Started by MaelstromJ, 05.06.19 20:20
    • Replies: 5
    • Views: 202
    07.06.19 20:04 Go to last post
  20. unable to log in

    have been trying for just over 30 mins and loading bar stuck halfway, anyone else experiencing same?

    Started by case, 29.01.19 19:30
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 3,470
    07.06.19 19:06 Go to last post

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