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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,409
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    18 Pages
    1 2 3 ... 18
    • Replies: 177
    • Views: 39,695
    25.11.18 21:18 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 35,280
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 11,599
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Chrome (69) and Flash

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title...

    Started by Kebabtomte, 05.09.18 14:50
    2 Pages
    1 2
    • Replies: 16
    • Views: 3,704
    Today 05:08 Go to last post
  2. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    10 Pages
    1 2 3 ... 10
    • Replies: 96
    • Views: 3,612
    Yesterday 21:41 Go to last post
  3. Christmas has disabled the Brief Seance

    I know seances are all a bit pagan (technically, so is Christmas.... ish) but the event seems to have stopped the Haunted Mansion effect of...

    Started by Wulfmeister, 10.12.18 14:11
    • Replies: 6
    • Views: 109
    Yesterday 19:02 Go to last post
  4. Connection issue

    Anyone else unable to access the game? It's not a problem with flash not loading, the game starts loading then I get the "connection to server lost"...

    Started by Hazgod, Yesterday 16:54
    • Replies: 0
    • Views: 30
    Yesterday 16:54 Go to last post
  5. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 612
    Yesterday 12:29 Go to last post
  6. The Hiding Place quest and a problem with "mission"!

    The quest is simply asking to complete any "mission" with a difficulty of 5 or more, I did Storm Recovery Level 10 and does not count it, so I'm not...

    Started by TheVictorious, 15.12.18 21:52
    • Replies: 3
    • Views: 76
    Yesterday 11:18 Go to last post
  7. A giant battle - blue print

    Completed giant battle and got 2 Blue prints: 1 for dama swords and 1 for bronze swords: My forge is already at lvl 6 for bronze swords: It was my...

    Started by EB-9, 15.12.18 23:34
    • Replies: 2
    • Views: 65
    Yesterday 02:01 Go to last post
  8. CAUTION Disappearing Buildings

    Hi all Im really annoyed 2 days ago for the 2nd time in 4 weeks My level 6 academy disappeared from the top left of my island. I really am...

    Started by Rebloom, 15.12.18 03:25
    • Replies: 3
    • Views: 115
    15.12.18 21:03 Go to last post
  9. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 2,541
    15.12.18 11:45 Go to last post
  10. Rust-B-Gone

    Hi, I don't have an icon in provision house to make Rust-B-Gone for Strange Idols, Is there something I'm missing? I done a search for "Rust-B-Gone"...

    Started by EdwardTheSlayer, 15.12.18 02:47
    • Replies: 0
    • Views: 51
    15.12.18 02:47 Go to last post
  11. Smelter Calendar - bug

    Smelter Calendar description ... "Target - Smelters - Bronze Iron Steel Gold Platinum Titanium" .. .that's fine :D but then "EPIC SMELTERS -...

    Started by luckydiddy, 13.12.18 23:23
    • Replies: 1
    • Views: 80
    14.12.18 08:54 Go to last post
  12. gift christmas tree

    just wondering if anyone else is having problems trying to build te gift christmas tree, i can place any other item but when i try to place the tree...

    Started by Hurzty_II, 14.12.18 06:11
    • Replies: 0
    • Views: 71
    14.12.18 06:11 Go to last post
  13. Issues with buying Gems

    Hi I havn't bought gems before, but I am considering to do so. But - for the second time in a row - the shop isn't working during Happy Hour....

    Started by TheDane2018, 22.05.18 05:34
    6 Pages
    1 2 3 ... 6
    • Replies: 52
    • Views: 3,109
    14.12.18 03:31 Go to last post
  14. Game won't Load up

    Hi All For the past few days i have been trying to play TSO but when i hit the Play Now button the game starts to load and the on the progression...

    Started by Fyfee2, 20.09.18 07:42
    2 Pages
    1 2
    • Replies: 16
    • Views: 579
    12.12.18 21:18 Go to last post
  15. Scouting Post dialogue/info box partially off screen

    Hello, Anyone else have this problem? The Scouting Post dialogue/info box displays partially off-screen, so you cannot close it (other than by...

    Started by Roderius, 06.12.18 06:41
    2 Pages
    1 2
    • Replies: 16
    • Views: 389
    12.12.18 20:26 Go to last post
  16. Missing Dynamite ETC

    Finished People of the Mountain and received my dynamite in star menu but when I returned to home dynamite was missing. 1 Does anybody know what...

    Started by polarbarez, 12.12.18 18:55
    • Replies: 2
    • Views: 46
    12.12.18 20:18 Go to last post
  17. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages
    1 2
    • Replies: 17
    • Views: 3,331
    10.12.18 14:46 Go to last post
  18. The vanishing bounty hunter bug?

    Bounty hunter was added to the guild section of the merchant a while ago and several people, myself included, bought a few for 100 guild coins for...

    Started by lordloocan, 08.12.18 16:07
    • Replies: 6
    • Views: 140
    09.12.18 17:12 Go to last post
  19. log in

    just keep getting the connection failed message .. is server down ??

    Started by lost4sole, 09.12.18 13:55
    • Replies: 0
    • Views: 66
    09.12.18 13:55 Go to last post
  20. Endless coal mine ignoring faster mining above lvl 1

    I just bought an endless coal mine and built it on a deposit that can be mined 100% faster, it was giving 2 every cycle at lvl 1, lvl 2 it was giving...

    Started by Steve1077, 08.12.18 21:45
    • Replies: 4
    • Views: 98
    08.12.18 22:26 Go to last post

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