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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 202,051
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 633,262
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 88,725
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 99,650
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Contacting support

    have now tried to contact support several times, No luck i might add, get a mail server does not exists.:confused::confused::confused::mad::mad::mad:

    Started by qawpaw, Today 08:58
    • Replies: 3
    • Views: 47
    Today 11:56 Go to last post
  2. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    11 Pages
    1 2 3 ... 11
    • Replies: 101
    • Views: 103,813
    Today 08:56 Go to last post
  3. Can't Chat

    Is there a bug? I can't chat with my guild. I can type a message, but not send it by clicking enter. What could I do? Plz help

    Started by Xiefehl, Yesterday 07:58
    chat, message
    • Replies: 1
    • Views: 40
    Yesterday 10:24 Go to last post
  4. Question ★ Problem seeing other guildmembers online [7328]

    Does anyone else have problems to see other guild members online, when you're in guild or all tabs? Everyone in our guild has this problem, we see...

    Started by faiyaan, 26.04.16 09:05
    5 Pages
    1 2 3 ... 5
    • Replies: 48
    • Views: 59,584
    Yesterday 09:45 Go to last post
  5. Loot Spot

    Hi, Has anyone noticed that the LS are not 'dropping' into the in-game mail. I have now done two Ali's with no LS.

    Started by sparkies2013, 06.07.20 17:40
    • Replies: 4
    • Views: 117
    06.07.20 20:11 Go to last post
  6. Cancelled Practice Game quest not returned to star menu

    I started the "Complete the practice match" on the summer 2020 event but not having the resources to complete it, I decided to cancel and try again...

    Started by JuliusBoudicca, 22.06.20 18:24
    • Replies: 7
    • Views: 203
    06.07.20 14:09 Go to last post
  7. forge text

    when buffed forge text is a little too big (http://prntscr.com/tbkzj3). goes into scrolling mode

    Started by JohnRo79, 04.07.20 06:52
    • Replies: 0
    • Views: 60
    04.07.20 06:52 Go to last post
  8. Bugg empty space river house, water mansions, large river house

    https://prnt.sc/sopg9j https://prnt.sc/soph6x https://streamable.com/pi11hd

    Started by tastino, 27.05.20 11:08
    • Replies: 2
    • Views: 164
    03.07.20 01:53 Go to last post
  9. Population count broken in event after donating 2000 settlers

    Population count broken in event after donating 2000 settlers and refilling from star Mayors says pop full Header count says 2000 not there

    Started by Harlequin_1963, 23.06.20 08:46
    • Replies: 6
    • Views: 220
    01.07.20 10:44 Go to last post
  10. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    2 Pages
    1 2
    new bug
    • Replies: 17
    • Views: 5,404
    29.06.20 05:36 Go to last post
  11. Angry Gems

    At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes which...

    Started by Taffy, 20.06.20 12:40
    • Replies: 1
    • Views: 171
    27.06.20 08:52 Go to last post
  12. Bakery bug

    Bakery bug I was not happy with the location of my bakery tribute so I decided to move it, there is however a cost of 300 pinewood planks & 250...

    Started by katystrofe, 23.06.20 14:23
    • Replies: 4
    • Views: 201
    25.06.20 13:19 Go to last post
  13. Angry Gems

    Gems At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes...

    Started by Taffy, 24.06.20 21:20
    • Replies: 0
    • Views: 77
    24.06.20 21:20 Go to last post
  14. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 09:11
    • Replies: 8
    • Views: 287
    23.06.20 18:59 Go to last post
  15. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 94
    23.06.20 10:36 Go to last post
  16. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 14:39
    bug
    • Replies: 1
    • Views: 81
    22.06.20 16:07 Go to last post
  17. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 7
    • Views: 404
    21.06.20 09:45 Go to last post
  18. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 10:10
    • Replies: 9
    • Views: 487
    18.06.20 13:55 Go to last post
  19. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 131
    17.06.20 17:43 Go to last post
  20. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 22:02
    2 Pages
    1 2
    • Replies: 10
    • Views: 16,031
    17.06.20 14:43 Go to last post

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