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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 36,695
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 144,597
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,353,099
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 164,448
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 759,084
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 182,510
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Question Easter Event merchant Fluffy Butte missing for gems?

    From Dev Diary: Name: Fluffy Butte Explorer (Limit: 1 for Eggs, 3 for Gems) Description: With strong legs he hop his way in and out of task 3...

    Started by Bukken74, Yesterday 11:47
    • Replies: 1
    • Views: 84
    Yesterday 19:03 Go to last post
  2. starfall mystery boxes from leftover mining shards

    during 'rock in a hard place' I gained 5 boxes of offcuts which gave me shards in my star, just started 'altered state' and again I was given 5...

    Started by andi13, 31.01.24 09:39
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 6,002
    Yesterday 15:39 Go to last post
  3. update 13/03/24

    when i log in get to home page but when i press play goes to load bar but when brown bar gets to full nothing happens. will not load, i cannot play...

    Started by Findbar-Luck, 13.03.24 17:55
    2 Pages
    1 2
    • Replies: 12
    • Views: 557
    Yesterday 03:13 Go to last post
  4. gm_dialog_Plain is not defined

    Having been booted out twice in the last 5 minutes I now can't even load the game at all, even after clearing all site data (includes Unity DB etc.)...

    Started by Usermaatre, 12.06.23 01:58
    • Replies: 2
    • Views: 1,946
    Yesterday 03:11 Go to last post
  5. Still Cant Login after Maint

    I've already deleted webcache still a no-go. It gives this error message in the console. (attached file) EDIT: I can play just fine on Firefox...

    Started by Solthariun, 13.03.24 14:37
    • Replies: 1
    • Views: 145
    Yesterday 03:02 Go to last post
  6. Hero Ore and Offbeat roads can we get some titanium rewards for these

    I have umpteen explorers who have the maximum number of books used on Hero Oe and Offbeat roads which are supposed to increase the possibility of...

    Started by MaelstromJ, 17.03.24 12:34
    • Replies: 0
    • Views: 75
    17.03.24 12:34 Go to last post
  7. Royal Explorer Malfunction

    Have the royl explorers stopped finding token ? Ive got three of them not one of them has found tokens for ages.

    Started by MaelstromJ, 17.03.24 12:29
    • Replies: 0
    • Views: 59
    17.03.24 12:29 Go to last post
  8. Starfall - Residue Processing

    Hi, I'm currently busy with the new Starfall quest, I am at the part "Residue Processing" where I need to craft a Basic Compendium of Starfall...

    Started by Danus1986, 30.01.24 16:10
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 6,218
    16.03.24 15:26 Go to last post
  9. stardust motes

    How do I collect these? clicking on them does nothing

    Started by rogwat48, 14.03.24 10:04
    • Replies: 3
    • Views: 138
    15.03.24 09:59 Go to last post
  10. Wait 1 Hour??

    So, now the Starfall quests have an added "Wait One Hour" to steps that used to be accomplished quickly?? (by making the components or trades or...

    Started by MrsMagoo, 13.03.24 16:27
    • Replies: 3
    • Views: 184
    14.03.24 19:30 Go to last post
  11. Angry Everyday server/game outages

    What is happening everyday? Is BB even aware that every morning TSO site is down/can't be reached? This is happening every day since last...

    Started by sk_setttler, 09.03.24 06:37
    • Replies: 3
    • Views: 264
    14.03.24 19:24 Go to last post
  12. Locked Out

    Hi just tried to load game and got the message server zone crashed. Also friend has tried to visit and it says unable to load friends island. What...

    Started by Julezy, 24.02.24 18:41
    2 Pages
    1 2
    • Replies: 19
    • Views: 2,268
    14.03.24 13:05 Go to last post
  13. Still Locked Out

    What is going on Still cant get into the game since 24th Feb. Done everything you have asked, cleared unity cache blah blah blah. Missed end of...

    Started by Julezy, 07.03.24 06:47
    • Replies: 8
    • Views: 323
    14.03.24 13:02 Go to last post
  14. Exclamation Fatal Error by pressing close button TO

    Using FireFox. Adding attachment. Had to crop it due "19KB" max size, lol

    Started by bankeris, 14.03.24 09:47
    • Replies: 0
    • Views: 78
    14.03.24 09:47 Go to last post
  15. Exclamation NOT FIXED "Quests: Adjustments have been made to Starfall Forerunne.. "

    I still have 849 shards, nothing in star no mines to get that 1 item. To progress i need 850 items. Tried to relog after update, tried to visit other...

    Started by bankeris, 14.03.24 08:15
    • Replies: 0
    • Views: 93
    14.03.24 08:15 Go to last post
  16. Can't play

    18:32 I logged in, but when I press play, I immediately get a window like the one in the attachment and nothing happens... prnt.sc/Ip4azKunYoxn

    Started by rbkuki, 13.03.24 17:41
    • Replies: 0
    • Views: 99
    13.03.24 17:41 Go to last post
  17. Cannot start game after update

    Loading bar only come to 90%

    Started by halv12, 13.03.24 12:10
    • Replies: 8
    • Views: 282
    13.03.24 13:11 Go to last post
  18. General has froze

    I have a general that has frozen. His garrison square, as in designated destiny, is near him and hasnt moved to it. Troops cant be added to or...

    Started by Major_Lance, 01.03.24 18:34
    • Replies: 2
    • Views: 330
    12.03.24 19:41 Go to last post
  19. Starfall - Between A Rock And A Hard Place - bug

    Starfall quest Between A Rock And A Hard Place and his sub-quest Shipshape have bug. I had Forerunner Hull, Forerunner Sails and Forerunner Gas in...

    Started by CROmladenek, 30.01.24 05:34
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 10,347
    07.03.24 15:12 Go to last post
  20. Starfall - Rooting out the Problem / 4 Main Quest loop

    I have been unable to get the quest "Rooting out the Problem. It appears the loop of 4 quests only contains links to 3 quests and I have not heard...

    Started by Rod-, 05.03.24 04:48
    • Replies: 0
    • Views: 173
    05.03.24 04:48 Go to last post

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