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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 237
    • Views: 182,070
    01.05.20 17:35 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 597,174
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 86,705
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 95,752
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, Yesterday 14:08
    • Replies: 1
    • Views: 28
    Today 03:03 Go to last post
  2. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 07:36
    2 Pages
    1 2
    • Replies: 10
    • Views: 286
    Yesterday 02:30 Go to last post
  3. unable to log in

    anyone having issues trying to login, was on the site earlier this morning, then got booted with error message coming up, and been unable to login...

    Started by jonno697, 05.06.20 12:26
    • Replies: 0
    • Views: 50
    05.06.20 12:26 Go to last post
  4. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    2 Pages
    1 2
    new bug
    • Replies: 13
    • Views: 3,457
    04.06.20 17:01 Go to last post
  5. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 21:46
    • Replies: 6
    • Views: 147
    03.06.20 19:16 Go to last post
  6. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 1
    • Views: 142
    03.06.20 16:31 Go to last post
  7. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 05:19
    • Replies: 2
    • Views: 78
    02.06.20 05:55 Go to last post
  8. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 08:55
    • Replies: 4
    • Views: 203
    01.06.20 09:13 Go to last post
  9. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 17:34
    • Replies: 3
    • Views: 100
    01.06.20 08:39 Go to last post
  10. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 144
    31.05.20 16:21 Go to last post
  11. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 09:39
    • Replies: 8
    • Views: 386
    30.05.20 01:19 Go to last post
  12. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 11:53
    • Replies: 2
    • Views: 317
    29.05.20 10:02 Go to last post
  13. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 10:55
    • Replies: 0
    • Views: 98
    28.05.20 10:55 Go to last post
  14. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    8 Pages
    1 2 3 ... 8
    • Replies: 72
    • Views: 85,918
    28.05.20 05:34 Go to last post
  15. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 11:55
    quest help
    • Replies: 1
    • Views: 66
    27.05.20 12:55 Go to last post
  16. Bugg empty space river house, water mansions, large river house

    Started by tastino, 27.05.20 11:08
    • Replies: 0
    • Views: 32
    27.05.20 11:08 Go to last post
  17. Bugg Guild Quests After guild Quests change i see bugg persist /merged double posts BB_Trafffer

    Started by tastino, 27.05.20 11:01
    • Replies: 0
    • Views: 32
    27.05.20 11:01 Go to last post
  18. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 54
    26.05.20 07:33 Go to last post
  19. Split city in fall, in mini event 2020, P1 get about 500kxp, p2 get 1.2mxp?

    Hello anyone out there, I have been doing split city in fall for the mini may 2020 event. Base in wiki, the xp is around 400kxp, so 100% xp...

    Started by El-Pulpo, 25.05.20 17:30
    • Replies: 1
    • Views: 75
    25.05.20 17:35 Go to last post
  20. two weekly challence tasks

    There was only one task before. now always comes 2 tasks. I asked other friends, they always had one task. why do i have the 2nd task. is it a...

    Started by swerdat, 25.05.20 06:36
    • Replies: 0
    • Views: 63
    25.05.20 06:36 Go to last post

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