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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 473,915
    12.02.20 11:34 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 81,185
    19.12.19 12:29 Go to last post
  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 233
    • Views: 125,595
    11.10.19 10:52 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 81,742
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Download Client not working

    On starting the download client all i'm getting is a black screen. It seems to me that the client is not downloading any of the UI's image files.

    Started by Dorotheus, Yesterday 20:52
    • Replies: 4
    • Views: 152
    Today 12:57 Go to last post
  2. Keener Explorer

    Does Trouble seeker actually work on this explorer? Over a week now (33 times sent) all three explorers with that skilled maxed to 30% chance and...

    Started by cheethamhill, Yesterday 22:15
    • Replies: 2
    • Views: 74
    Today 10:03 Go to last post
  3. Explorers' roses not counted?

    I've been pretty depressed with this event, the only thing I've been able to do daily is send out the explorers (I have enough to get lots of event...

    Started by Bankslayer, 24.02.20 00:16
    • Replies: 6
    • Views: 209
    25.02.20 05:04 Go to last post
  4. Where have the Glue buffs gone????

    Hi logged in tonight and now have no option to build glue buffs in chocolatier? I have been building them and paid the 2k flowers to upgrade where...

    Started by Allan123456, 22.02.20 22:30
    • Replies: 1
    • Views: 97
    24.02.20 09:57 Go to last post
  5. white and black screening

    having an issue where my client when loading my island is going either full white screen like. the entire browser or black screening. and i just dont...

    Started by valgore, 18.02.20 06:17
    • Replies: 8
    • Views: 264
    23.02.20 17:53 Go to last post
  6. weekly bugged

    telling me to equip ship for third time which is complete and ship shows nothing to equip https://prnt.sc/r6cqtm https://prnt.sc/r6crc2

    Started by cheethamhill, 23.02.20 03:59
    • Replies: 1
    • Views: 66
    23.02.20 05:52 Go to last post
  7. Can't Log In

    Have played for months without any issues, but today every time I try to log in I get a pop up reading: "Sorry, an error occurred. Please refresh...

    Started by UncleJemima, 19.02.20 18:41
    • Replies: 7
    • Views: 332
    20.02.20 18:44 Go to last post
  8. Humble Explorer Limit - Marvelous Package

    Smilar problem between YGG - Power Pack; There is between Humble Explorer - Marvelous Pack. Limit of Humble Explorer should be corrected like YGG.

    Started by LeaderOfCastle, 24.01.20 08:53
    • Replies: 1
    • Views: 241
    17.02.20 22:27 Go to last post
  9. Ghost Ship quests in waiting

    It's happened twice now. When I don't finish the Ghost Ship quest within a week, I get a new one, which gets pushed to the "waiting quests" tab....

    Started by Trigintiljon, 28.01.20 07:45
    • Replies: 5
    • Views: 384
    17.02.20 13:44 Go to last post
  10. new keener explorer dont work

    new keener explorer shall left to find all the time to treasure search but cames back all the time. dont give anything. comes back every minute.

    Started by niddela, 15.02.20 11:01
    • Replies: 2
    • Views: 191
    15.02.20 11:50 Go to last post
  11. Question Valentine Flowers

    I have bought the fertilizer for the depleted flower bed in the event. However it has cost me 75 flowers to get 10. Is this correct? It doesn't...

    Started by DarklingStrange, 13.02.20 12:29
    • Replies: 1
    • Views: 150
    13.02.20 12:35 Go to last post
  12. Premium collide with Valentine zone buff ??

    Hi, I exchanged card buff, got valentine zone buff which should give `Effect: +200% to resources, refiller and XP!` and what I recall, I think...

    Started by CendaCZ, 12.02.20 12:59
    • Replies: 1
    • Views: 115
    12.02.20 13:15 Go to last post
  13. Valentines Event start ROBBED my gems

    Yesterday pre event I had 9,600+ gems. Today I log in to find at least 1500 gems are missing, I now hold 8,574 as I type this. I have 3 gem...

    Started by gibbletz, 10.02.20 18:34
    • Replies: 0
    • Views: 182
    10.02.20 18:34 Go to last post
  14. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    6 Pages
    1 2 3 ... 6
    • Replies: 52
    • Views: 47,692
    10.02.20 11:40 Go to last post
  15. Split City Summer/Fall no extra xp with PFB

    I have the PFB activated and it seems that it doesn't apply to the both Split City adventures? All the adventures have the little star in the right...

    Started by MeneerHepatica, 09.02.20 14:17
    • Replies: 1
    • Views: 93
    09.02.20 18:23 Go to last post
  16. Can't buy building in new Guild Market 22/11/19

    So the market has updated and the new building is a imp watermill but it has a lock on it. http://prntscr.com/q0c98e

    Started by WildWizard, 22.11.19 00:18
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 9,820
    04.02.20 19:46 Go to last post
  17. Daily Login Reward

    Just before Christmas the game stopped giving me my daily gem rewards, I would click OK but nothing happened, this has gone on since apart from the...

    Started by Charente, 31.01.20 07:47
    • Replies: 7
    • Views: 339
    04.02.20 08:19 Go to last post
  18. Brasilian Server Down

    Hello I am from the Brazilian and Portuguese server. The server is down for everyone there. Can you say why?

    Started by Gurtang, 02.02.20 13:42
    • Replies: 1
    • Views: 131
    03.02.20 09:46 Go to last post
  19. Bugs found...

    So where do I complete the quest without spending gems? Also the quest "Missing tools" remains no matter how much tools I buy from shop...

    Started by BoltThrower, 02.02.20 13:00
    • Replies: 0
    • Views: 83
    02.02.20 13:00 Go to last post
  20. can't login in the UK

    it looks like i can't log in for about 2hrs now anyone else has the same issue? is it brexit/eu related by any chance?

    Started by JohnRo79, 30.01.20 17:06
    • Replies: 1
    • Views: 157
    30.01.20 20:12 Go to last post

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