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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 363,200
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 111,419
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 443,001
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,705,914
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,086,576
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 411,466
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. game doesnt run?

    https://www.thesettlersonline.net/en/home tried to lgo in but got the maintainance thing again while it was going fine since last time.

    Started by darkmobius, Today 16:57
    • Replies: 0
    • Views: 64
    darkmobius
    Today 16:57 Go to last post

  2. Login Problems are not Resolved

    A message is appearing that log in problems for all regions have been fixed but I still am not able to access the US servers on any browser. I had...

    Started by Larasxx, 14.06.25 17:57
    2 Pages •
    1 2
    • Replies: 10
    • Views: 3,423
    zee4c
    28.06.25 20:24 Go to last post

  3. Game vulnerability technical issues

    Hello, General disappeared due to a bug during my adventure. Please help me recover the data

    Started by Doubaoxiaoyu, 22.06.25 09:08
    • Replies: 1
    • Views: 754
    Qualan
    22.06.25 17:16 Go to last post

  4. [bug] Cannot go to my own adventure

    During the events we get the most of event resource and exp from adv but still we have that bug where the game became crazy and I get hammer issue...

    Started by Shadowvzs87, 22.06.25 06:38
    • Replies: 0
    • Views: 198
    Shadowvzs87
    22.06.25 06:38 Go to last post

  5. Ares down again for several players

    What is actually going on? Ares is down for some folks again. Please advise.

    Started by brockz1983, 19.06.25 02:48
    • Replies: 5
    • Views: 457
    Rynama
    21.06.25 16:12 Go to last post

  6. Gems rewards for leveling

    There were two levels I was supposed to get gems rewards but I am 99% sure they weren't added to my total. Hitting lvl 48 and hitting lvl 55. I...

    Started by Larasxx, 20.06.25 11:17
    • Replies: 0
    • Views: 335
    Larasxx
    20.06.25 11:17 Go to last post

  7. US server (ares) issue

    Unable to log in since Friday the 13th, 2025, steps taken to resolve as follows: Note have tried to use two different laptops 1) Clearer...

    Started by brockz1983, 17.06.25 02:33
    • Replies: 4
    • Views: 635
    LouiseM
    19.06.25 02:28 Go to last post

  8. still cant log in since friday (please also postphone the event)

    https://www.thesettlersonline.net/en/home still cant log in and people that are playing use unofficial launchers to play ( the unity luancher that...

    Started by darkmobius, 16.06.25 09:51
    2 Pages •
    1 2
    • Replies: 11
    • Views: 728
    darkmobius
    17.06.25 17:04 Go to last post

  9. missing generals

    Quartermaster not listed anywhere with all troops on way from lost city ?

    Started by Robse78, 16.06.25 20:02
    • Replies: 2
    • Views: 244
    Robse78
    16.06.25 20:32 Go to last post

  10. the version of my settlers homepge doesnt work

    https://www.thesettlersonline.net/en/home this link shows up a white loading screen and i cant join into my server via that.. normally it shows a...

    Started by darkmobius, 12.06.25 09:48
    2 Pages •
    1 2
    • Replies: 11
    • Views: 942
    darkmobius
    16.06.25 04:55 Go to last post

  11. Account hacked

    Hello, my Ubisoft account was hacked. I have technical problem with getting back my UBI acc and technical support is bad. TSO login is tied to a...

    Started by Prvi, 14.06.25 16:34
    • Replies: 1
    • Views: 529
    Qualan
    15.06.25 14:53 Go to last post

  12. forum since 'update'

    can you please fix the forum - since the update it has moved to the hard right and I can't even see everything. It is like you decreased the right...

    Started by Larasxx, 14.06.25 15:32
    • Replies: 0
    • Views: 693
    Larasxx
    14.06.25 15:32 Go to last post

  13. Spanish server is down - 13-06-2025

    Hello The Spanish server is down in these moments,... Greetings

    Started by Harry-SP, 13.06.25 15:36
    • Replies: 8
    • Views: 1,231
    Larasxx
    14.06.25 13:28 Go to last post

  14. US server (ares) issues

    I have not been able to log in for more that 2 days now. This morning I was able to get the log in screen, but it won't go past that.

    Started by Tandri, 13.06.25 16:44
    • Replies: 2
    • Views: 584
    Larasxx
    14.06.25 05:43 Go to last post

  15. Spanish server

    Hello Probably you've noticed it or maybe not, just in case, ... The Spanish server seems to be "broken", the settlers url doesn't work...

    Started by Harry-SP, 11.06.25 19:07
    • Replies: 5
    • Views: 1,315
    Harry-SP
    12.06.25 14:56 Go to last post

  16. [BUG] Cannot cancel the adventure invitation

    Hi, I cannot cancel the adventure invitation, i click to cancel, i have the prompt dialog for the confirmation and i click to the check mark (ok...

    Started by Shadowvzs87, 12.06.25 10:46
    • Replies: 0
    • Views: 302
    Shadowvzs87
    12.06.25 10:46 Go to last post

  17. Loading Screen stuck after update

    I cannot login, the loading screen gets stuck at the same point and just stays there forever.

    Started by LordCerveau, 11.06.25 08:56
    2 Pages •
    1 2
    • Replies: 15
    • Views: 1,417
    Kafka-
    11.06.25 17:47 Go to last post

  18. Balanced Geologist hasn't refilled deposits

    After 11 "succesful" searches in LA Server she hasn't refilled any, please fix. And also: is it safe to use Brohmann without loosing mercenaries?

    Started by Sandycat, 20.05.25 13:25
    • Replies: 5
    • Views: 2,652
    Sandycat
    05.06.25 20:24 Go to last post

  19. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, 23.04.25 06:52
    • Replies: 2
    • Views: 1,305
    sylviemother
    03.06.25 16:37 Go to last post

  20. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    2 Pages •
    1 2
    • Replies: 12
    • Views: 11,054
    bellejt
    19.05.25 08:22 Go to last post
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