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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 240,255
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 718,120
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 95,198
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 113,132
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Harbor Tower Placement Bugs

    Hi BB... I was lucky enough to get a Harbor Tower during the recent adventure season but I have noticed there are 2 placement issues with this...

    Started by Myst1qu3, Today 11:31
    • Replies: 1
    • Views: 29
    Today 17:03 Go to last post
  2. New bonaberti adv

    PFB doesnt work ...The xp is bugged on this adventure the sim and what i got didnt add up was out by hundreds of thousands of i tried on test...

    Started by hades8840, 18.11.20 12:30
    • Replies: 7
    • Views: 292
    Today 10:15 Go to last post
  3. Cannot login via Facebook

    Got a guild member who cannot login via Facebook since the last maintenance. Any news of a fix please BB so I can pass it along?

    Started by lordloocan, 20.11.20 18:10
    2 Pages
    1 2
    • Replies: 15
    • Views: 760
    01.12.20 12:53 Go to last post
  4. problems with firefox

    any1 have problem loading the game with firefox always get a black sreen

    Started by ccom, 20.11.20 20:59
    • Replies: 4
    • Views: 242
    01.12.20 10:27 Go to last post
  5. Lightbulb Getting the game running on the new edge browser (Chromium based)

    This only applies to the new edge browser that uses chromium as its engine not the old one (Recently released via Windows Update) You will need to...

    Started by WildWizard, 24.11.20 10:21
    • Replies: 5
    • Views: 253
    25.11.20 11:36 Go to last post
  6. Slim Browser Flash Problems

    When I first downloaded the slim browser to my PC it worked fine. I was able to go into settings and select Adobe Flash Player instead of Google...

    Started by Purcivel, 09.11.20 14:04
    • Replies: 4
    • Views: 323
    25.11.20 11:10 Go to last post
  7. Venture Bundle II Locked

    Title is enough to explain. Another Merchant limit bug.

    Started by LeaderOfCastle, 23.11.20 11:56
    • Replies: 9
    • Views: 281
    25.11.20 09:02 Go to last post
  8. And its started with flash being blocked

    using edge i am now getting telling me flash is out of date and is blocked i can still use it by clicking run this time but...

    Started by ginny31, 21.11.20 14:23
    • Replies: 2
    • Views: 253
    24.11.20 12:53 Go to last post
  9. Ghost Lantern Bugged ?

    Hi BB I think the Ghost Lanterns are bugged... I have 3 and normally when the Ghost Ship lands the Chest contains 3x rewards. Today when the...

    Started by Myst1qu3, 22.11.20 15:19
    • Replies: 1
    • Views: 101
    22.11.20 16:18 Go to last post
  10. Video card crash

    Today I can't start the game. I can login, and click Play Now. The game starts to load but can't finish. Weird things happen. AMD video card driver...

    Started by Dialecticus, 18.11.20 21:17
    • Replies: 4
    • Views: 201
    21.11.20 07:51 Go to last post
  11. Weekly challenge ship

    The weekly challenge ship is missing after the update. I am at the second dig, made some supplies and had only 23 more to the next dig.

    Started by faivq, 13.10.20 11:14
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 1,972
    20.11.20 19:21 Go to last post
  12. Weekly Challenge quest

    My weekly quest reset as it should have but the Boat Never arrived so i miss out on the 5 tokens. I know it is only 5 tokens but this is the only...

    Started by Teardrop46, 18.11.20 07:52
    • Replies: 8
    • Views: 239
    19.11.20 12:06 Go to last post
  13. inconsitend naming swords

    Hi, the naming of the different sword types is inconsitend bronze swords ends with 's' platium sowrd doesn't, should be a quick fix for the...

    Started by Max_turtle, 17.11.20 16:16
    • Replies: 0
    • Views: 81
    17.11.20 16:16 Go to last post
  14. Angry game problem

    After event down, when i login, after clear cache i have big surprise. This: This surprise is on all servers when i...

    Started by tastino, 16.11.20 19:13
    • Replies: 1
    • Views: 159
    17.11.20 10:32 Go to last post
  15. Question Slim Browser Login Problem

    Morning, I downloaded the Slim Browser from TSO webpage, solved issues with installing Adobe Flash Player and get myself to login. A put...

    Started by mrfatalerror, 16.11.20 12:54
    • Replies: 2
    • Views: 189
    16.11.20 20:20 Go to last post
  16. Chummy Geologist can't find Granite pits

    I have 5 empty granite pits on my island. Sending out Chummy Geologist to find these results in him returning home empty handed - multiple times -...

    Started by Marg82, 13.11.20 20:30
    • Replies: 2
    • Views: 220
    15.11.20 09:12 Go to last post
  17. Guild Market - Unable to Buy Improved Silo

    After the community voted for the Imp Silo in the Guild Market it appears we are unable to buy it as it is locked out. Everyone I have spoken to has...

    Started by Vicera, 11.09.20 19:58
    2 Pages
    1 2
    • Replies: 10
    • Views: 802
    12.11.20 19:10 Go to last post
  18. Database maintenance 10/11/20

    Seriously BB, why are you sabotaging the event? Going to have to pause all the pumpkin fields until tomorrow, losing the love tree bonus which now...

    Started by Nogbad, 09.11.20 22:17
    2 Pages
    1 2
    • Replies: 13
    • Views: 637
    11.11.20 04:37 Go to last post
  19. Problem with migrating TSO account to Ubisoft

    Does anyone else has problem linking their TSO account to UBisoft? I have been in contact with support for past 2 weeks and they couldn't solve my...

    Started by Bansheeee, 10.11.20 14:55
    • Replies: 3
    • Views: 293
    10.11.20 15:40 Go to last post
  20. Hospitable Bone Church Alignment

    Hi BB Would it be possible to re-align the Hospitable Bone Church Please? The Building seems to low in a 2x3 block. If you place in 2x3 block of...

    Started by Myst1qu3, 06.11.20 22:22
    • Replies: 1
    • Views: 198
    07.11.20 19:22 Go to last post

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