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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,409
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    18 Pages
    1 2 3 ... 18
    • Replies: 179
    • Views: 48,034
    18.12.18 20:38 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 38,046
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 13,438
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. a mess of glitches.

    In the last 24 hours the following have occurred in my guild. Loss of chat, sometimes just guild chat, sometimes all channels. Person on line and...

    Started by maryam1, 14.01.19 17:57
    • Replies: 7
    • Views: 302
    Yesterday 13:37 Go to last post
  2. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    4 Pages
    1 2 3 ... 4
    • Replies: 32
    • Views: 1,438
    Yesterday 13:32 Go to last post
  3. CAUTION Disappearing Buildings

    Hi all Im really annoyed 2 days ago for the 2nd time in 4 weeks My level 6 academy disappeared from the top left of my island. I really am...

    Started by Rebloom, 15.12.18 03:25
    2 Pages
    1 2
    • Replies: 10
    • Views: 477
    17.01.19 22:02 Go to last post
  4. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 1,606
    16.01.19 10:07 Go to last post
  5. Angry Endless coal mines don't count towards "have 5 level 6 coal mines" pathfinder quest.

    this weeks pathfinder quest`s have 5 lvl 6 coal mines i have 3 normal coal mine and 3 endless coal mine the 3 endless do not count to 5 lvl 6...

    Started by oldboot, 08.01.19 07:10
    2 Pages
    1 2
    • Replies: 12
    • Views: 547
    16.01.19 03:34 Go to last post
  6. Remove the "Pathfinder quest - Leading by example"

    I suggest that BB removes this quest from the Pathfinder quests, so that no more players will have to try to complete this in vain, because BB mess...

    Started by Urd123, 31.03.18 10:15
    • Replies: 4
    • Views: 1,121
    14.01.19 21:44 Go to last post
  7. Issues with buying Gems

    Hi I havn't bought gems before, but I am considering to do so. But - for the second time in a row - the shop isn't working during Happy Hour....

    Started by TheDane2018, 22.05.18 05:34
    6 Pages
    1 2 3 ... 6
    • Replies: 58
    • Views: 4,141
    14.01.19 20:16 Go to last post
  8. Christmas Market fails

    When I used my level 4 Christmas Market for the second time, none of the buildings in the 11x11 area got a buff. The cooldown time showed 10h30...

    Started by Roel_Rulez, 29.12.18 09:03
    • Replies: 8
    • Views: 822
    10.01.19 17:13 Go to last post
  9. File loading failed!

    Hi, I can login, but it doesn't load the game. I have updated both browser and flashplayer, cleared cache and tried it with safari and chrome....

    Started by VoittoOnninen, 22.10.17 20:34
    4 Pages
    1 2 3 ... 4
    • Replies: 33
    • Views: 6,336
    09.01.19 19:13 Go to last post
  10. Chrome (version 69 and onward)

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title edited

    Started by Kebabtomte, 05.09.18 14:50
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 5,147
    08.01.19 09:14 Go to last post
  11. problems clicking camps on adv isles

    Is anybody else experiencing this? My mouse does not click properly on camps when on adv isles. This happens when i try to move gens or send attacks....

    Started by DaisyKay, 07.01.19 13:17
    • Replies: 4
    • Views: 112
    07.01.19 20:50 Go to last post
  12. Guild Market Change Over has not occurred

    Guild Market should have updated overnight (UK time) but is still showing the previous version. Voting button shows 0 second countdown ...

    Started by geezer123, 30.12.18 08:29
    2 Pages
    1 2
    • Replies: 17
    • Views: 886
    07.01.19 20:44 Go to last post
  13. guild market vote bug

    I just voted vor guild market, clicked farm as first choice and then some random below as I did not care. Anyway, I click done, and this happens: ...

    Started by WillowWarbler, 07.01.19 19:24
    • Replies: 0
    • Views: 35
    07.01.19 19:24 Go to last post
  14. There is a problem loading the game on chrome (very slow)

    game is not ended yet ^0^ ========================================================================= http://blog.naver.com/thdzl/221168207075 ...

    Started by GOMGOUUN, 21.12.17 06:02
    • Replies: 4
    • Views: 332
    07.01.19 13:25 Go to last post
  15. Is TSO down for maintenance?

    There is no notice on the homepage and I get this when trying to play: "We regret that the connection to the "The Settlers Online" server failed....

    Started by Oujloid, 06.01.19 15:04
    • Replies: 4
    • Views: 140
    06.01.19 15:44 Go to last post
  16. File Loading Error

    I can't access TSO, when I try I receive this prnt.sc/k6axba , I have cleared the history/cache etc and even tried with different browsers.

    Started by cheethamhill, 14.07.18 04:55
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 1,058
    05.01.19 12:10 Go to last post
  17. xmas market stop/start itself

    my market is constantly rebuffing itself, every 30 sec or so the buffed buildings become unbuffed, then few seconds later the market is activated...

    Started by C0mplyOrDie, 02.01.19 11:46
    • Replies: 0
    • Views: 107
    02.01.19 11:46 Go to last post
  18. Exclamation Christmas market

    If you activate a buff while the Christmas Market is upgrading the cost of buff is taken and cooldown started but no buff is applied. Either make it...

    Started by topgearfan, 02.01.19 01:52
    • Replies: 1
    • Views: 150
    02.01.19 07:21 Go to last post
  19. Unable to place new buildings/wells/wheat fields

    As soon as the animation for the little guy makes it out to the building site for mines/wells/wheat fields (all I have tried as I am short on...

    Started by Usu_Mu, 01.01.19 10:33
    • Replies: 0
    • Views: 100
    01.01.19 10:33 Go to last post
  20. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages
    1 2 3 ... 8
    • Replies: 79
    • Views: 3,315
    29.12.18 17:38 Go to last post

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