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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 67
    • Posts: 1,409
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    17 Pages
    1 2 3 ... 17
    • Replies: 165
    • Views: 27,416
    26.08.18 13:03 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 31,261
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 8,154
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Cool bug with mr meijers

    youtube.com/watch?v=67l8GsTB8hQ

    Started by BeNais, 14.09.18 17:33
    • Replies: 0
    • Views: 97
    14.09.18 17:33 Go to last post
  2. chat server resetting

    Is anyone else having issues with the chat server mine has been resetting all day every few seconds cant write anything as it becomes unavailable...

    Started by ginny31, 11.09.18 15:21
    • Replies: 8
    • Views: 167
    14.09.18 16:13 Go to last post
  3. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,597
    14.09.18 16:08 Go to last post
  4. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 6
    • Views: 205
    08.09.18 13:23 Go to last post
  5. Chrome (69) and Flash

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title...

    Started by Kebabtomte, 05.09.18 14:50
    • Replies: 6
    • Views: 606
    08.09.18 12:57 Go to last post
  6. Auto recovering generals - A Giant Battle

    I am currently doing A Giant Battle adventure and I use a lot of 1MMAs attacks to progress. And on few ocasions I've sent MMA attack and then after a...

    Started by Szaryx, 06.09.18 18:42
    • Replies: 0
    • Views: 79
    06.09.18 18:42 Go to last post
  7. gem merchant page doesnt load

    Have tried to buy gems yesterday and today...but unable too... Keep getting the following message : prntscr.com/juhngr

    Started by myriamsje, 13.06.18 13:40
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 924
    05.09.18 13:57 Go to last post
  8. Gems not updating

    Guess it been over 10 days since daily gems have been updating correctly. Thought it was me not remembering the last total but no it has been stuck...

    Started by Brexit, 31.08.18 07:52
    • Replies: 4
    • Views: 171
    03.09.18 15:22 Go to last post
  9. Can't build store on second new island

    I discovered all 4 new islands with explorers. Bought 4 island deeds and unlocked the new islands. I've built stores on 1, 3 and 4 (numbered in the...

    Started by t00tie, 22.08.18 12:19
    2 Pages
    1 2
    • Replies: 11
    • Views: 619
    31.08.18 15:02 Go to last post
  10. Account Deletion

    I want to Delete my account immediately, but, you have a 14 day holding period for your deletion process. That breaches all international law. I...

    Started by razorless, 31.08.18 02:13
    • Replies: 3
    • Views: 166
    31.08.18 08:48 Go to last post
  11. Bugged new sectors discovery

    I have already discovered sectors 10 to 16 it archipelago, bought 10 to 14, cleaned 15 from bandits and now I'm in the middle of cleaning 16, so I...

    Started by Ronny_cz, 25.08.18 07:59
    • Replies: 6
    • Views: 314
    28.08.18 22:48 Go to last post
  12. Daily logon bonus

    This morning no quests or logon bonus, on any server. should say daily in headline

    Started by Qaw-Paw, 28.08.18 01:34
    • Replies: 3
    • Views: 104
    28.08.18 08:20 Go to last post
  13. Specialist event bugged?

    Just a few minutes after I got the message about the specialist event started my explorers came home from a prolonged treasure hunt. So I sent...

    Started by Dragavon, 27.08.18 08:27
    2 Pages
    1 2
    • Replies: 10
    • Views: 379
    27.08.18 21:33 Go to last post
  14. Spring Festival not working.

    The zone wide spring festival buff is not working for me anymore... None of my provision houses show a buff.

    Started by Bartlettis, 26.08.18 13:53
    • Replies: 3
    • Views: 130
    26.08.18 22:17 Go to last post
  15. Buffs not remaining for full term.

    I have noticed on several occasions that my buffs either self placing or for friends are running out well before time. I gather this is also...

    Started by Mortallicus, 15.05.15 12:48
    10 Pages
    1 2 3 ... 10
    • Replies: 98
    • Views: 25,304
    26.08.18 11:08 Go to last post
  16. Sleeping Volcano

    One of the recent updates has messed up the quests on this mini adv. The first quest doesn't complete after killing the first tower as it used to,...

    Started by Nogbad, 16.08.18 04:00
    • Replies: 2
    • Views: 189
    25.08.18 20:19 Go to last post
  17. Cannot send mails

    Hi, As I wanted to send a mail to a fellow guildie who was offline at the time, I noticed that nothing happened when clicking on that option (just...

    Started by Elco, 24.08.18 21:03
    • Replies: 3
    • Views: 109
    25.08.18 15:37 Go to last post
  18. Unhappy Suddenly can not log in any more.

    When I go to https://www.thesettlersonline.com/en/play or press the play button on the index page, only a white screen appears. I've checked the to...

    Started by Bosgeus, 23.08.18 12:05
    • Replies: 3
    • Views: 170
    24.08.18 21:08 Go to last post
  19. No more chat ?

    Hello, Since yesterday, I got no more chat, no g1, no guild, no help... I saw this message in the console : [06:40] News: Chat server login...

    Started by Soupssss, 23.08.18 04:43
    • Replies: 1
    • Views: 95
    23.08.18 11:12 Go to last post
  20. Talking Mailbox to forum

    So, i was in mailbox, accepting search results from artifact search. Suddenly the game disappears and im on the opening page of the forum. didnt...

    Started by topgearfan, 23.08.18 09:26
    • Replies: 0
    • Views: 56
    23.08.18 09:26 Go to last post

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