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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,409
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    18 Pages
    1 2 3 ... 18
    • Replies: 177
    • Views: 38,448
    25.11.18 21:18 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 34,971
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 11,336
    27.07.17 15:21 Go to last post
  4. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Christmas Event 2018

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, Today 09:10
    5 Pages
    1 2 3 ... 5
    • Replies: 42
    • Views: 1,157
    Today 16:12 Go to last post
  2. Christmas has disabled the Brief Seance

    I know seances are all a bit pagan (technically, so is Christmas.... ish) but the event seems to have stopped the Haunted Mansion effect of...

    Started by Wulfmeister, Today 14:11
    • Replies: 3
    • Views: 36
    Today 14:54 Go to last post
  3. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages
    1 2
    • Replies: 17
    • Views: 3,150
    Today 14:46 Go to last post
  4. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    9 Pages
    1 2 3 ... 9
    • Replies: 86
    • Views: 3,242
    Today 09:13 Go to last post
  5. Scouting Post dialogue/info box partially off screen

    Hello, Anyone else have this problem? The Scouting Post dialogue/info box displays partially off-screen, so you cannot close it (other than by...

    Started by Roderius, 06.12.18 06:41
    2 Pages
    1 2
    • Replies: 13
    • Views: 273
    Yesterday 22:08 Go to last post
  6. The vanishing bounty hunter bug?

    Bounty hunter was added to the guild section of the merchant a while ago and several people, myself included, bought a few for 100 guild coins for...

    Started by lordloocan, 08.12.18 16:07
    • Replies: 7
    • Views: 118
    Yesterday 17:12 Go to last post
  7. log in

    just keep getting the connection failed message .. is server down ??

    Started by lost4sole, Yesterday 13:55
    • Replies: 0
    • Views: 53
    Yesterday 13:55 Go to last post
  8. Endless coal mine ignoring faster mining above lvl 1

    I just bought an endless coal mine and built it on a deposit that can be mined 100% faster, it was giving 2 every cycle at lvl 1, lvl 2 it was giving...

    Started by Steve1077, 08.12.18 21:45
    • Replies: 4
    • Views: 89
    08.12.18 22:26 Go to last post
  9. Chrome (69) and Flash

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title...

    Started by Kebabtomte, 05.09.18 14:50
    2 Pages
    1 2
    • Replies: 14
    • Views: 3,379
    08.12.18 12:22 Go to last post
  10. Angry What on earth is going on with the game

    :mad: Not sure if anyone else is having issues as bad as mine, I do know that some are having to double click on everything but this is ridiculous. ...

    Started by Lizaard, 06.12.18 14:24
    • Replies: 8
    • Views: 328
    08.12.18 02:36 Go to last post
  11. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 497
    06.12.18 15:29 Go to last post
  12. game will not load

    i cleanend the cookies and cache and everything and still when i press play the game does not load please fix this and i hope for them i will not...

    Started by heinwe, 06.12.18 14:47
    • Replies: 0
    • Views: 38
    06.12.18 14:47 Go to last post
  13. Buffed buildings highlighted after being buffed

    When entering a zone ( own for friend island ) and activating a buff ( basket, feast etc.... ) buildings that can be buffed are highlighted as...

    Started by halv12, 21.11.18 06:55
    2 Pages
    1 2
    • Replies: 11
    • Views: 348
    06.12.18 08:23 Go to last post
  14. Position of the spot for a buffs become bad

    Do not know how was before (a few months earlier), but now I have noticed a slight harder buffing. I can see now 4 potential spots around the...

    Started by Fafarona, 05.12.18 23:06
    • Replies: 2
    • Views: 52
    05.12.18 23:28 Go to last post
  15. Upgrading copper mines

    Don't know if this is a bug, but when did they change the resources required to upgrade copper mines from tools to pinewood planks? I must have...

    Started by Vervain, 03.12.18 20:43
    • Replies: 2
    • Views: 106
    04.12.18 07:54 Go to last post
  16. Weekly challenge won't die.

    I've been waiting patiently for the "quest failed" arrow that other people have been complaining about, but my current quest just won't die. ...

    Started by Wulfmeister, 03.12.18 14:00
    • Replies: 3
    • Views: 110
    03.12.18 17:28 Go to last post
  17. Design flaw: Settler HQ token upgrades

    As well as providing pop, the Settler HQ acts as a storehouse and, therefore, is not 'movable'. The only way to reposition one is to demolish it...

    Started by Madorosu, 02.12.18 15:01
    • Replies: 5
    • Views: 157
    03.12.18 13:55 Go to last post
  18. Scouting Post

    the time after the second building was incorrectly calculated. one building 100% = 48 hours two building 200% = 24 hours thre buildigs 300% = 16...

    Started by cecovlvo, 02.12.18 08:32
    • Replies: 2
    • Views: 102
    02.12.18 21:43 Go to last post
  19. Issues with buying Gems

    Hi I havn't bought gems before, but I am considering to do so. But - for the second time in a row - the shop isn't working during Happy Hour....

    Started by TheDane2018, 22.05.18 05:34
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 2,681
    02.12.18 14:09 Go to last post
  20. Rare Building Sale - incorrect info.

    We have incomplete and conflicting/inaccurate information being displayed: Note the capacity of the Arabian Palace: as compared to Also,...

    Started by Wulfmeister, 30.11.18 13:43
    • Replies: 5
    • Views: 236
    01.12.18 11:54 Go to last post

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