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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 258,994
    26.12.20 06:44 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 762,449
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 97,742
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 119,363
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    7 Pages
    1 2 3 ... 7
    • Replies: 61
    • Views: 3,956
    20.01.21 13:23 Go to last post
  2. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    24 Pages
    1 2 3 ... 24
    • Replies: 235
    • Views: 15,140
    20.01.21 06:27 Go to last post
  3. moving from Legacy to Ubisoft

    i'm planning on moving some accounts from Legacy to Ubisoft login just curious: what will the in-game name be after migrating? the old Legacy one...

    Started by JohnRo79, 17.01.21 17:57
    • Replies: 2
    • Views: 178
    18.01.21 12:43 Go to last post
  4. Not responding

    Starting to see client.exe is not responding messages more and more didnt have it at all for weeks now its been around 5 times last couple hours

    Started by hades8840, 13.01.21 12:26
    • Replies: 6
    • Views: 354
    18.01.21 12:42 Go to last post
  5. Unhappy No treasure found

    Recently I have had searches completed but no treasure report has been in mail. So far this has only happened when a search has been completed whilst...

    Started by Sparkaktus, 18.01.21 09:50
    • Replies: 0
    • Views: 74
    18.01.21 09:50 Go to last post
  6. Angry Can't play game!!!

    One week into January. Christmas event come and gone. Does anyone have any idea of when us Mac users will be able to get back to playing? It's been...

    Started by Rowansdad, 08.01.21 14:23
    • Replies: 9
    • Views: 419
    14.01.21 15:34 Go to last post
  7. small river house

    just placed 7 of them , one next to each other. only 3 got built, with a 2x2 area each 4 of them are missing. can't find them in star. it...

    Started by JohnRo79, 03.01.21 19:37
    • Replies: 6
    • Views: 372
    14.01.21 14:57 Go to last post
  8. Interim client on Linux

    Hi, I have been trying to get this interim client working on Linux but it does not work. If I open the link in a Wine Firefox 64, it simply...

    Started by Jove, 16.12.20 19:01
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,558
    09.01.21 20:55 Go to last post
  9. Ghost Lantern rewards

    Is it just me or has anyone else been getting fewer rewards from the chests you get from the ghost lanterns? Last week there was only 4 rewards....

    Started by MommaMidnight, 08.01.21 01:35
    • Replies: 3
    • Views: 137
    08.01.21 11:00 Go to last post
  10. Why haven't any of my questions been answered yet ?

    I have posted quite a few posts on "Help/Support" and I have not got an answer . What is happening ?

    Started by Sebastianus, 07.01.21 13:18
    • Replies: 1
    • Views: 157
    07.01.21 13:56 Go to last post
  11. Please download the client to play The Settlers Online.

    Hi! I don't want to use "client". I did pay for the Premium access for the next year. I want to have access to my game via browser, as before. I...

    Started by botforubisoft, 18.12.20 13:24
    6 Pages
    1 2 3 ... 6
    • Replies: 54
    • Views: 3,695
    05.01.21 18:54 Go to last post
  12. How to change the Downloadable Client's icon on the taskbar

    Some players have asked if the game icon can be changed. Maybe you want to change the game icon on the taskbar to your own avatar or just make it...

    Started by PaulLG, 05.01.21 13:26
    • Replies: 2
    • Views: 167
    05.01.21 15:28 Go to last post
  13. Closing Game

    Every time I close the game I get the error box popup.

    Started by needtoplay, 03.01.21 08:45
    • Replies: 5
    • Views: 321
    04.01.21 23:11 Go to last post
  14. Starting the new client

    Hello, just wondering, why can't we start the new client app directly from desktop like the old one? TIA PS. Any ideas, if this will ever be...

    Started by priitahtsalu, 04.01.21 16:46
    • Replies: 2
    • Views: 139
    04.01.21 19:06 Go to last post
  15. Concert Hall

    Concert Hall not playing xmas music after selecting zone buff.

    Started by needtoplay, 26.12.20 18:34
    2 Pages
    1 2
    • Replies: 12
    • Views: 625
    03.01.21 18:31 Go to last post
  16. Borken Excelsior

    Me and another member of my guild have broken excelsiors. It huffs and puffs on the island but when we enter to donate crystals, the animation is...

    Started by Rowadian, 19.12.20 06:30
    2 Pages
    1 2
    • Replies: 10
    • Views: 575
    30.12.20 11:12 Go to last post
  17. Steam users converting to legacy account.

    I was in progress to convert my steam credentials to a legacy account when the update hit. Instead of all these questions (and finding the answers...

    Started by Heerd, 21.12.20 06:50
    • Replies: 7
    • Views: 407
    29.12.20 15:49 Go to last post
  18. browser settlers

    please i want my browser settlers back this dum tuff of a new client is not working good it is lagging does not load correctly i want my browser back...

    Started by heinwe, 19.12.20 15:33
    2 Pages
    1 2
    • Replies: 11
    • Views: 972
    27.12.20 15:55 Go to last post
  19. Game connection issues (with and without browser)

    Before this new connection system I have had a lot of issues with game freezing, chat reconnecting, game reconnecting. Very often after reconnect my...

    Started by JJKom, 24.12.20 07:25
    • Replies: 2
    • Views: 197
    24.12.20 13:39 Go to last post
  20. Cannot login via Facebook

    Got a guild member who cannot login via Facebook since the last maintenance. Any news of a fix please BB so I can pass it along?

    Started by lordloocan, 20.11.20 18:10
    2 Pages
    1 2
    • Replies: 16
    • Views: 2,199
    23.12.20 17:01 Go to last post

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