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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,938
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,399,017
    topgearfan
    18.08.23 10:52 Go to last post

  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 800,532
    Reapertje
    26.12.20 06:44 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 165,961
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 42,114
    topgearfan
    13.11.23 03:13 Go to last post

  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  7. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,370
    Urd123
    13.01.22 17:09 Go to last post

  1. Building bug

    Dear Settlers Online, I was not really happy when I understood from Help chat group that I need to destroy 10 level 2 and 1 level 3 buildings...

    Started by IvanTodorov, 24.06.12 07:55
    • Replies: 0
    • Views: 2,348
    IvanTodorov
    24.06.12 07:55 Go to last post

  2. Daily reward gems

    Is anybody else having this issue? Each day I log on and am told that as a reward, I'm given 100 Gems. However, they never appear in my inventory.

    Started by ivolin, 05.07.13 15:28
    • Replies: 6
    • Views: 6,480
    Nogbad
    09.07.13 20:57 Go to last post

  3. Achievement "Well Executed" does not complete

    After finishing the Surprise Attack adventure without using any Militia, the achievement didn't complete, also double checked the achievement to be...

    Started by J0hny, 28.05.14 16:00
    • Replies: 1
    • Views: 14,619
    Kit_
    28.05.14 16:03 Go to last post

  4. Server Maintenance ????

    I tried to login for half a day, and the server still says that its on maintenance, why is that?? i know the maintenance should be on 5 or august but...

    Started by J0hny, 03.08.14 10:54
    • Replies: 2
    • Views: 6,014
    king538
    10.08.14 10:03 Go to last post

  5. Moved: blue screen

    hello I just woke up and I thought i'ld check on my island I click play on the main screens and just get a blue screen is this a known issue I've...

    Started by jabbathehutt01, 13.06.14 17:31
    • Replies: -
    • Views: -
    MOD_Daz
    13.06.14 17:30 Go to last post

  6. buff bug on friends buliding

    Hi! In the game I got a trick and treats quest.: produce 2 darknesses and buff at least 2 friends buildings with the darkness. I did both,...

    Started by Jack77, 10.11.12 11:08
    • Replies: 1
    • Views: 6,088
    Nogbad
    10.11.12 17:16 Go to last post

  7. Easter Event Quest : No eggs as lot from "Surprice Attack" adventure

    I have compleated "Surprice Attack" adventure twise after begining of easter event. No easter eggs resived as log both times. Is there any...

    Started by Jack_NoName, 16.03.16 09:23
    • Replies: 5
    • Views: 16,875
    Xibor
    16.03.16 20:16 Go to last post

  8. Exclamation New Lord Dracul General issue

    New Lord Dracula General occupy one building license when placed camp on the home island. This issue has appeared before with other new type of...

    Started by Jack_NoName, 20.10.15 10:52
    • Replies: 8
    • Views: 67,687
    BB_Ravel
    23.10.15 11:13 Go to last post

  9. Colonies not protected with additional camps

    Hello, I found several colonies owned by other players which doesn't have any additional camp for protection..... This issue start happening...

    Started by Jack_NoName, 05.05.15 17:34
    • Replies: 5
    • Views: 10,077
    Mino
    09.07.23 07:20 Go to last post

  10. Easter eggs hidden on the home Island

    Eggs are hidden on home island

    Started by Jack_NoName, 11.04.17 14:37
    2 Attachment(s)
    • Replies: 5
    • Views: 5,352
    TheVictorious
    11.04.17 22:03 Go to last post

  11. Problem with trade in TO after the begining of the event

    Hello I sold pumpkins for watermill in TO ... why i can't find watermill in my star menu? Please help me

    Started by Jadoji, 18.10.12 11:57
    1 Attachment(s)
    • Replies: 0
    • Views: 3,028
    Jadoji
    18.10.12 11:57 Go to last post

  12. Upgrade Bug

    If you press stop button on workyard and immediately press upgrade button it stops workyard and disables upgrade button, but it does not start...

    Started by jager89, 28.03.13 12:54
    • Replies: 1
    • Views: 6,129
    Icegirl
    28.03.13 13:11 Go to last post

  13. Profile editing problem

    Hey guys, I found an problem while editing my profile information. When i wanted to enter which Settlers game i have played i couldn't enter...

    Started by Jaimy, 15.01.12 15:10
    • Replies: 0
    • Views: 3,811
    Jaimy
    15.01.12 15:10 Go to last post

  14. Buliding Licences

    I need to add 10 to mayor house... it says they are in my star menu but there is nothing ... the same in mail... I cannot complete quest then :( i...

    Started by Jakie12, 16.06.13 16:57
    • Replies: 6
    • Views: 6,061
    Jakie12
    18.06.13 12:24 Go to last post

  15. Red Riding Hood, ore lost in travel

    I have collected 5 ore to make the heavy stones buff for the wolf. But when I go back to home island and province house, it say I don't have any to...

    Started by Jalgot, 20.03.20 03:19
    • Replies: 0
    • Views: 5,476
    Jalgot
    20.03.20 03:19 Go to last post

  16. Unhappy guest "The Geologist"

    Hello lads, Im lvl 5, and I have only one guest at the moment, name The geologist. You know whats the mission about, and the thing is I discovered...

    Started by Jamal94, 02.04.20 07:40
    geologist, stone deposit 1 Attachment(s)
    • Replies: 6
    • Views: 10,221
    LordBosse
    02.04.20 17:37 Go to last post

  17. Website homepage doesn't display correctly in Opera browser

    Copy of this has been posted on the test server forum too. I rarely use the Opera browser, but am using it now to check my own website for...

    Started by Jamdoggy, 17.02.13 02:35
    button, css, homepage, menü, play
    • Replies: 0
    • Views: 28,267
    Jamdoggy
    17.02.13 02:35 Go to last post

  18. Undefined Text: Explorer on Long Adv Search

    I've just sent out a 'Savage Scout' on a long adventure search, and noticed it says "Undefined Text": I know this was recently an issue on the...

    Started by Jamdoggy, 08.04.14 14:06
    • Replies: 3
    • Views: 24,507
    Jamdoggy
    08.04.14 18:24 Go to last post

  19. Hidden Egg Hunt: Stops population growth!

    When someone puts a Hidden Egg Hunt buff on your Mayor's house, it stops population growth for 12 hours! I found all the eggs in about 2 minutes,...

    Started by Jamdoggy, 09.04.14 11:31
    • Replies: 7
    • Views: 15,437
    igamenet
    09.04.14 12:31 Go to last post

  20. Question problem!

    can some one help me with this? when i try to play the game it says: Connection failed We regret that the connection to the "The Settlers...

    Started by James_Blond, 20.09.12 03:48
    2 Pages •
    1 2
    • Replies: 17
    • Views: 18,345
    BB_Dantesama
    20.09.12 09:01 Go to last post
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