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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,959
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,883
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,715
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,389,430
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,214
    Urd123
    13.01.22 17:09 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,749
    Reapertje
    26.12.20 06:44 Go to last post

  1. [Quest] Once and for all

    13 camps left atm :confused:

    Started by Ezoo, 23.12.13 01:51
    • Replies: 1
    • Views: 10,728
    Shiwo
    11.01.14 13:38 Go to last post

  2. [Sandycove] Chat is blank

    Hello, from yesterday my chat is blank. Is it for everyone or just me stuck ? :) screenshot: https://ibb.co/MSKDKxQ

    Started by bankeris, 03.12.23 11:07
    • Replies: 3
    • Views: 1,627
    BB_Trafffer
    04.12.23 08:34 Go to last post

  3. [Sandycove] CHAT is DEAD

    From today afternoon, dont be surprised, chat is dead, if you post something or whisper, other side or even you see only name and empty line, which...

    Started by First_Lord, 02.12.23 15:28
    2 Pages •
    1 2
    • Replies: 15
    • Views: 6,355
    DorotheusII
    17.12.23 05:48 Go to last post

  4. [Solved] Winter wonderland revisited

    I can't deliver fakepresents. have 31 in store but after clicking on the following buidings no menu appears to deliver the presents. please help...

    Started by TREBE, 26.12.18 10:51
    • Replies: 4
    • Views: 14,176
    MOD_Daz
    26.12.18 11:18 Go to last post

  5. [Text] Incorrect Quest Requirements

    This level 17 Tutorial quest used to say "Refill a fish deposit by at least 200, using Fishfood", now it asks for 200 buffs. That's 20,000 FF....

    Started by Iolanthe, 02.12.13 16:06
    • Replies: 0
    • Views: 17,507
    Iolanthe
    02.12.13 16:06 Go to last post

  6. [Ticket#UK-2017101611000051] One of my generals is missing

    Is it usual for BB to go silent for a week or more when trying to resolve a problem? BB: Please may I have an update on what you are doing to...

    Started by Gavona, 26.10.17 13:21
    • Replies: 2
    • Views: 1,685
    Gavona
    26.10.17 14:53 Go to last post

  7. [timer bug] in conjunction with dozing zone/maintenance

    Timers get messed up when zone is put to sleep on the server or during the maintenance. This is old I've wrote posts, people noticed it the most...

    Started by aklbr, 03.07.14 11:20
    bug, maintenance, timer 1 Attachment(s)
    • Replies: 2
    • Views: 10,681
    Dorotheus
    10.07.14 17:41 Go to last post

  8. [Violation] 'requestAnimationFrame' loop!?

    The same violation keeps repeating over and over while game is loading AND after game has finished loading, never stops just keeps going! Thousands...

    Started by Niclin, 16.08.21 14:57
    1 Attachment(s)
    • Replies: 0
    • Views: 1,519
    Niclin
    16.08.21 14:57 Go to last post

  9. ★ "invalid voucher" message when starting game [B6819]

    Since maintenance when I run the game from Steam it pops me an "invalid voucher code" message, which have to OK. Seeing as I'm not entering one that...

    Started by SnowBlizz, 13.07.16 21:25
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 14,051
    jonno697
    23.08.16 15:41 Go to last post

  10. ★ Description shows 50% bonus when applied to friends building for N/A buffs [15515]

    Rainbow snow shows 50% (144 hours) when used on a friend's or guild's island. But you can't use Rainbow Snow on a Friend or Guildmate's island. I...

    Started by TotoMok, 19.07.16 09:55
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 27,429
    Xibor
    31.07.16 22:41 Go to last post

  11. ★ Epic woodyard on archipelago [12837]

    Any idea why cant i place the epic woodyard on archipelago? Is it bug or just not enough place there?

    Started by cirmoscica, 15.11.15 09:30
    2 Pages •
    1 2
    • Replies: 11
    • Views: 42,121
    BB_Ravel
    30.06.16 13:19 Go to last post

  12. ★ Gift For A King (Part 3) cannot be completed if the island is cleared [13374]

    For all those players who have already cleared their island, you have this to look forward to: So kill a camp on home island with Knights, but...

    Started by Thejollyone, 25.01.16 16:02
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 52,624
    MOD_Houri3
    06.06.16 05:45 Go to last post

  13. ★ Items produced with Blueprints cannot be requested as a stack in the trade [8184]

    Dear Settlers It appears that there is a new bug. When trading some of the new items manufactured in the Rarity Provision House when clicking on a...

    Started by VVidi, 14.12.14 06:41
    2 Pages •
    1 2
    aunt irma's gift basket, buffs, trade bug
    • Replies: 14
    • Views: 90,483
    BB_Ravel
    30.06.16 14:35 Go to last post

  14. Angry ★ Loading/unloading gens takes really long [14670]

    Noticed this since last maintenance (18th April now). It's ok (well, normal, so ok-ish) before I invite another player into my adventure, but really...

    Started by Heraclites, 18.04.16 08:20
    2 Pages •
    1 2
    • Replies: 16
    • Views: 7,068
    unicornlinzy1
    04.05.16 10:48 Go to last post

  15. ★ No Geologist messages when returning [13813]

    This one has started to occur recently, it's an intermittent bug that seems to persist for the entire session you are logged in. Sending a geologist...

    Started by Nogbad, 01.03.16 05:07
    2 Pages •
    1 2
    • Replies: 13
    • Views: 37,132
    SirPoz
    07.08.16 02:52 Go to last post

  16. Question ★ Problem seeing other guildmembers online [7328]

    Does anyone else have problems to see other guild members online, when you're in guild or all tabs? Everyone in our guild has this problem, we see...

    Started by faiyaan, 26.04.16 09:05
    5 Pages •
    1 2 3 ... 5
    bug, guild, guild member, online, problem, status 1 Attachment(s)
    • Replies: 48
    • Views: 161,930
    Efca
    09.07.20 09:45 Go to last post

  17. ★ problem with landing spots/moving genenerals in adventures. [14711]

    I had a problem moving generals in Witch of the Swamp - after killing leader in first sector I tried to move generals to that sector. Selected...

    Started by halv12, 15.04.16 06:58
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 23
    • Views: 28,828
    NicciNZ
    06.06.17 11:39 Go to last post

  18. ★ Questbook wont dissapear [14983]

    +WORKAROUND Don't tick the boxes or the Quest Log does not close Hi seems last maint gave us a new bug... When you use the tick...

    Started by DutchDuty, 17.05.16 10:25
    5 Pages •
    1 2 3 ... 5
    • Replies: 48
    • Views: 95,109
    Xibor
    19.05.16 21:37 Go to last post

  19. ★ Queue rearrangement gets forgoten after closing the game [12503]

    I was building loads of recruits in my barracks, then a block went wrong and I lost some elites which I needed to rebuild urgently. I rearranged my...

    Started by Jim_B, 09.03.15 18:34
    4 Pages •
    1 2 3 ... 4
    5 Attachment(s)
    • Replies: 38
    • Views: 90,828
    Jespair
    14.12.16 21:11 Go to last post

  20. ★ Ramadan Lantern [3979]

    I can't write new thread there, so I put it here. I just saw this when put trade in TO: What is that Ramadan Lantern and how to get it, does...

    Started by JessieSun, 23.07.14 14:45
    3 Pages •
    1 2 3
    • Replies: 22
    • Views: 40,924
    Sharpielein
    06.07.16 09:28 Go to last post
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