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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,389,713
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,986
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,814
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,272
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,896
    topgearfan
    13.11.23 03:13 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,977
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Christmas Residence skins only work on two houses

    Christmas residence skins are supposed to target 2x2 land based residences, but only work on two Build Menu houses (Residence and Noble Residence -...

    Started by Norton_C, 03.01.24 15:53
    • Replies: 0
    • Views: 1,824
    Norton_C
    03.01.24 15:53 Go to last post

  2. alibaba third thief bug camp 21

    Hi, can't find another post about this, alibaba third thief seems to have a common bug on camp 21, after a general kills this camp it appears the gen...

    Started by andi13, 12.01.24 13:48
    • Replies: 0
    • Views: 615
    andi13
    12.01.24 13:48 Go to last post

  3. Sunflower Farm Fertilizer Buff Multiplier

    This is a minor bug but I have noticed that when a fertilizer buff is active on sunflower farms, in the economy window the 12-hour production value...

    Started by Yorda1, 15.01.24 14:52
    1 Attachment(s)
    • Replies: 0
    • Views: 403
    Yorda1
    15.01.24 14:52 Go to last post

  4. 2024 xmas gift tree bug

    Hi, I have just collected my xmas gift tree gifts, I have ten trees and was given four boxes to open, the first two opened correctly with five...

    Started by andi13, 18.01.24 09:39
    • Replies: 0
    • Views: 414
    andi13
    18.01.24 09:39 Go to last post

  5. Problem with blocking on Expeditions

    Handle: zygotes Country and time zone: UK GMT Date the problem occurred: 21/01/2024 (and other times) Time the problem occurred: 11:30 Player...

    Started by zygotes, 21.01.24 13:20
    • Replies: 0
    • Views: 394
    zygotes
    21.01.24 13:20 Go to last post

  6. Starfall, Forerunner won't upgrade to level 2

    Update Upgrade button worked after closing game and being away some hours, might take only 20 min and login again as it work with other problems...

    Started by Sandycat, 02.02.24 03:56
    • Replies: 0
    • Views: 5,149
    Sandycat
    02.02.24 03:56 Go to last post

  7. game didn't count my defeating uncanny hard rock

    hopefully there is a work around, i now have uncanny crystal formations i cannot touch, and cannot complete task

    Started by Noworries, 03.02.24 14:42
    • Replies: 0
    • Views: 3,899
    Noworries
    03.02.24 14:42 Go to last post

  8. Question Crystals from collectables quest disappear.

    Since 2/5/24 crystals from collectables quest do not appear in the Excelsior nor Star menu. Happened 3 times. (12 crystals). Other crystals from...

    Started by Toothless1, 06.02.24 08:01
    • Replies: 0
    • Views: 3,960
    Toothless1
    06.02.24 08:01 Go to last post

  9. Valentine 2024 achievement not adding

    Hi, the valentine 2024 achievement is not adding to the 40 bouquets https://www.facebook.com/photo/?fbid=1836664036774519&set=a.1334965503611044 ...

    Started by andi13, 14.02.24 16:09
    • Replies: 0
    • Views: 3,211
    andi13
    14.02.24 16:09 Go to last post

  10. Log In Troubles Mid Event, What next?

    Just got HAMMERMAN here, then redirects to news page once I refresh then back again time after time after time after TIME to the Flippin HAMMERMAN,...

    Started by DoriginalBillbo, 16.02.24 21:05
    • Replies: 0
    • Views: 3,689
    DoriginalBillbo
    16.02.24 21:05 Go to last post

  11. unity and other problems since update Feb 2024

    Since the update the game has gone back in time a few years; I keep getting 'zone refresh' every 30 seconds but without the error message, I...

    Started by andi13, 25.02.24 10:34
    • Replies: 0
    • Views: 4,341
    andi13
    25.02.24 10:34 Go to last post

  12. Starfall - Rooting out the Problem / 4 Main Quest loop

    I have been unable to get the quest "Rooting out the Problem. It appears the loop of 4 quests only contains links to 3 quests and I have not heard...

    Started by Rod-, 05.03.24 04:48
    • Replies: 0
    • Views: 306
    Rod-
    05.03.24 04:48 Go to last post

  13. Can't play

    18:32 I logged in, but when I press play, I immediately get a window like the one in the attachment and nothing happens... prnt.sc/Ip4azKunYoxn

    Started by rbkuki, 13.03.24 17:41
    • Replies: 0
    • Views: 213
    rbkuki
    13.03.24 17:41 Go to last post

  14. Exclamation NOT FIXED "Quests: Adjustments have been made to Starfall Forerunne.. "

    I still have 849 shards, nothing in star no mines to get that 1 item. To progress i need 850 items. Tried to relog after update, tried to visit other...

    Started by bankeris, 14.03.24 08:15
    • Replies: 0
    • Views: 247
    bankeris
    14.03.24 08:15 Go to last post

  15. Exclamation Fatal Error by pressing close button TO

    Using FireFox. Adding attachment. Had to crop it due "19KB" max size, lol

    Started by bankeris, 14.03.24 09:47
    1 Attachment(s)
    • Replies: 0
    • Views: 206
    bankeris
    14.03.24 09:47 Go to last post

  16. Royal Explorer Malfunction

    Have the royl explorers stopped finding token ? Ive got three of them not one of them has found tokens for ages.

    Started by MaelstromJ, 17.03.24 12:29
    • Replies: 0
    • Views: 290
    MaelstromJ
    17.03.24 12:29 Go to last post

  17. Hero Ore and Offbeat roads can we get some titanium rewards for these

    I have umpteen explorers who have the maximum number of books used on Hero Oe and Offbeat roads which are supposed to increase the possibility of...

    Started by MaelstromJ, 17.03.24 12:34
    • Replies: 0
    • Views: 360
    MaelstromJ
    17.03.24 12:34 Go to last post

  18. Friend function list can't shown all.

    that list always shown half,Top of function list always can't higher than friend list,don't matter click where ever . It display like this image.

    Started by LeeTengFaiUK, 20.03.24 22:15
    1 Attachment(s)
    • Replies: 0
    • Views: 350
    LeeTengFaiUK
    20.03.24 22:15 Go to last post

  19. cant log in into game

    Hello,am having problem loading into game.On work i can play,on phone i can log just for forum i understand i cant play on phone.But on computer at...

    Started by Damirrrrr, 27.03.24 15:28
    • Replies: 0
    • Views: 254
    Damirrrrr
    27.03.24 15:28 Go to last post

  20. Two Starfall Quests Simultaneously

    Just mentioning this because I'm not the only one experiencing this - twice I've received TWO Starfall quests at the same time -- the first time I...

    Started by MrsMagoo, 19.04.24 15:53
    • Replies: 0
    • Views: 134
    MrsMagoo
    19.04.24 15:53 Go to last post
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