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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,937
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,389,051
    topgearfan
    18.08.23 10:52 Go to last post

  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,389
    Reapertje
    26.12.20 06:44 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,564
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,857
    topgearfan
    13.11.23 03:13 Go to last post

  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  7. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,124
    Urd123
    13.01.22 17:09 Go to last post

  1. Arrow the copper quest

    when i sent my geologist to search for copper mines, it notified me that he hasnt foud no mines. x3. after log-out in, i had 3 copper mining sites...

    Started by adamrakicevic, 19.06.13 23:21
    bug, copper, quest
    • Replies: 2
    • Views: 10,396
    Dorotheus
    23.06.13 15:01 Go to last post

  2. Exclamation Game bugged.

    Hello, My game is bugged since last night, many things wont be shown like: friendslist, how many resources I got in the resources bar, chat is...

    Started by Adeus, 21.01.12 13:40
    • Replies: 7
    • Views: 59,173
    jrrygenius
    24.01.12 09:45 Go to last post

  3. Trade History bug

    Hi there, its very often that items i trade in the Trade market, either never appear in the Trade Office - History, or appear just to, with the...

    Started by Adfc, 07.02.13 11:16
    2 Pages •
    1 2
    • Replies: 12
    • Views: 17,637
    topgearfan
    14.05.15 08:30 Go to last post

  4. Whisper chat tab

    The whisper chat tab, sometimes keeps flashing, but no one has started a conversation there... really, really annoying...

    Started by Adfc, 09.02.13 13:05
    • Replies: 8
    • Views: 38,403
    Fexno
    17.12.13 10:27 Go to last post

  5. easter 2016 (lost eggs)

    completion of Lost eggs didnt trigger the 25 achievement points ?:(

    Started by adidaspezial, 21.03.16 16:21
    • Replies: 6
    • Views: 19,525
    Vervain
    29.03.16 19:21 Go to last post

  6. [BUG] Longbowman deals 10 damage

    On 09/12/2012 I made an attack using 26 Longbowmen against 156 Rangers. My Longbowmen and my General dealt only 10 damage each... (killing 27...

    Started by adifurk, 11.12.12 10:14
    • Replies: 1
    • Views: 6,286
    Gerontius
    11.12.12 10:28 Go to last post

  7. Quest Hugged Memento

    When trying to complete the above mentioned quest Hugged Memento, which requires 2 missions to be completed it will not complete and does not appear...

    Started by Admiral-1, 09.12.22 10:49
    • Replies: 0
    • Views: 882
    Admiral-1
    09.12.22 10:49 Go to last post

  8. The Game

    Can't get in to the game again, is anyone else having the same trouble?

    Started by Ados, 09.12.11 17:18
    • Replies: 1
    • Views: 3,798
    Nogbad
    09.12.11 20:16 Go to last post

  9. Marbal Mason's

    I have 5 stone mason's but only one marble mason, but when I send out my geologist's to find other marble mason locations, the game keep's telling me...

    Started by Ados, 02.12.11 18:11
    • Replies: 3
    • Views: 10,245
    Calen
    04.12.11 09:33 Go to last post

  10. Exclamation the coins

    I want to open a discussion about the existence of coins - as I see on the market nobody has coins now - or very few still have it. As I see it, for...

    Started by Adrian1st, 23.12.11 14:27
    • Replies: 2
    • Views: 2,670
    Adrian1st
    23.12.11 23:27 Go to last post

  11. General transfer

    When a general is transferred to another position and on the way is passing through enemy territory, it should be stopped by camps on which territory...

    Started by Adrian1st, 27.12.11 15:15
    • Replies: 1
    • Views: 3,567
    sparkz
    27.12.11 16:04 Go to last post

  12. copper mine upgrade while not settlers employed

    I upgraded 2 mines while they were expecting a free settler and, after upgrade, it wont get the settler even though I have free, it does not display...

    Started by Adrian1st, 18.01.12 14:40
    • Replies: 3
    • Views: 7,696
    Dilbe
    20.02.12 13:26 Go to last post

  13. Quest (The general was defeat)

    my general died, and I used it medipack he was reborn but the quest has not been completed, I can not find another medipack to finish the quest ... ...

    Started by AdrianoNB, 26.02.13 06:42
    • Replies: 3
    • Views: 6,438
    gaston2609
    12.03.13 19:44 Go to last post

  14. I have a problem

    When a mine is over don't get back my build licence.so is the game or is a bug?

    Started by Adryan, 11.01.12 07:23
    • Replies: 2
    • Views: 16,998
    Kremon
    16.01.12 08:19 Go to last post

  15. Abysmal Customer Support.

    I recently raised a ticket due to players respawning due to a glitch when doing the current World Cup event. I had completed all but one buff only to...

    Started by Aedwulf, 11.07.14 14:51
    2 Pages •
    1 2
    • Replies: 14
    • Views: 7,972
    BB_Ravel
    23.07.14 15:56 Go to last post

  16. Unhappy Match opponents respawn

    Got a maddening bug with event match. miscalculated applying buffs and ended up one short of completion. Waited till next morning to get more...

    Started by Aedwulf, 27.06.14 18:18
    • Replies: 0
    • Views: 2,821
    Aedwulf
    27.06.14 18:18 Go to last post

  17. slight bug

    Hi don't know if this is just me but my avatar pic is not showing in the battle report for horseback adventure

    Started by Aerys_TarGaryen, 03.04.12 14:50
    • Replies: 0
    • Views: 1,798
    Aerys_TarGaryen
    03.04.12 14:50 Go to last post

  18. missing troops

    just returned to my home island from an adventure and 90% of my troops are missing!! when on the adventure i leave the sliders at zero so that i can...

    Started by Aerys_TarGaryen, 05.05.12 23:23
    • Replies: 2
    • Views: 9,775
    Aerys_TarGaryen
    06.05.12 00:11 Go to last post

  19. No finish to personal quest

    Hi, I have same problem twice in a row. Daily quest, personal, is completed but is not ending, there is no "finish" button, only "pay", "cancel"...

    Started by Aesculap74, 15.10.12 21:02
    • Replies: 2
    • Views: 3,165
    Aesculap74
    16.10.12 06:43 Go to last post

  20. Bone Discovery Quest - Bug?

    Had already discovered my second stone mine when this quest appeared @ Level 14. Then, geologist discovered a new stone deposit as asked (sent him...

    Started by Aesirz, 22.04.12 03:09
    2 Pages •
    1 2
    bone quest, bug, tutorial
    • Replies: 13
    • Views: 85,184
    Iolanthe
    05.08.13 12:43 Go to last post
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