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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 41,497
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 163,066
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,394,557
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 173,393
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 796,484
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,462
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Coop games lag, and generals troop load issues

    Noticed problems during event while playing with people from australia or europe on coop games, the general loads sometime hangs on confirm, some...

    Started by Daniel_11, 04.05.19 19:09
    • Replies: 0
    • Views: 4,466
    Daniel_11
    04.05.19 19:09 Go to last post

  2. Post Cant click on the merchant

    Hi can anyone help me, Since the easter event I click on the merchant icon at the bottom of the screen but nothing happens. I have logged this...

    Started by Thor2go, 02.05.19 06:27
    • Replies: 2
    • Views: 6,307
    Thor2go
    02.05.19 14:26 Go to last post

  3. Horseback - not finalizing after killed all camps

    I killed all the camps, but for some reason the adv did not ended... I got back to home and come back to adv, did close the chrome, logged again...

    Started by Oyugami, 02.05.19 14:17
    • Replies: 0
    • Views: 3,956
    Oyugami
    02.05.19 14:17 Go to last post

  4. Spring Park: No effect beyond 2nd one

    Buying and placing a third Spring Park does not decrease cooldown phase - it remains to be 23h 30 min. but should be 15h 40 min (with 3) or 11h 45...

    Started by Wuselwirbel, 01.05.19 00:50
    • Replies: 1
    • Views: 3,741
    viax
    01.05.19 11:17 Go to last post

  5. Cant right in chat

    Hi I got no right bar in gilled or chat

    Started by graceland, 29.04.19 14:55
    • Replies: 1
    • Views: 3,732
    BB_Torkav
    29.04.19 15:24 Go to last post

  6. Multiplayer adventures stucking

    Almost all action on island of multiplayer adventures are causing its stuck and freeze (especially when 2 or more players are acting at the same...

    Started by Sorik, 27.04.19 10:35
    • Replies: 0
    • Views: 3,557
    Sorik
    27.04.19 10:35 Go to last post

  7. Thumbs down Shop broken again during Happy Hour sale

    So once again, I cannot buy gems during the Happy Hour sale. I'm in the US and the shop just times out. It's done this now on several sales in the...

    Started by Mindslayer, 09.03.19 15:01
    • Replies: 6
    • Views: 5,090
    SeVeN_K
    26.04.19 08:43 Go to last post

  8. Link to updated info on event quest bug - on german server

    https://forum.diesiedleronline.de/threads/137948-%E2%98%85-Keine-w%C3%B6chentliche-Osterquest-bekommen-23183

    Started by halv12, 24.04.19 11:19
    • Replies: 8
    • Views: 7,576
    topgearfan
    25.04.19 09:58 Go to last post

  9. General refusing to unload troops

    My quartermaster general will not unload troops...when the unload button is pressed the camp just rebuilds. Now I cannot get access to those troops....

    Started by polarbarez, 23.04.19 17:58
    • Replies: 5
    • Views: 4,570
    Thejollyone
    24.04.19 20:37 Go to last post

  10. What have they done to the game ?

    Generals don't load, takes ages to send explorers out, generals take ages to attack and then they are running all over the place chat keeps...

    Started by unicornlinzy1, 20.04.19 07:40
    • Replies: 2
    • Views: 3,050
    unicornlinzy1
    20.04.19 08:37 Go to last post

  11. crash

    prntscr.com/nclire when i try to visit other and sometimes when im on my own island

    Started by norfik, 16.04.19 09:13
    • Replies: 1
    • Views: 2,430
    JustDman
    19.04.19 07:58 Go to last post

  12. Double Weekly Challenges

    Suddenly, I have double WC in my quest log. The sub-quests like: produce advanced papers, bookfittings, and coals don't work for me. As you can...

    Started by Cylvia, 17.04.19 10:09
    1 Attachment(s)
    • Replies: 2
    • Views: 3,000
    BB_Torkav
    18.04.19 10:18 Go to last post

  13. Horseback bug?

    I am having probs sending the gens to HB. They leave my land and 5 mins later are back there. I have done the cache etc thing and I re log...most...

    Started by maryam1, 16.04.19 11:37
    • Replies: 1
    • Views: 5,022
    hades8840
    16.04.19 15:24 Go to last post

  14. can do adv [solved]

    Hi. it says that i have reach the lime of the adv i can be on but i havent any adv running or iam not in any friends adv either so what to do

    Started by Fridtur, 15.04.19 18:42
    • Replies: 3
    • Views: 21,057
    MOD_Daz
    16.04.19 09:57 Go to last post

  15. Weird typing "lag" when using MS Edge

    Sometimes it can take 30 seconds or so for my keyboard input to even appear. Kind of annoying tbh. Happened after the W10 creator update. Yes...

    Started by Rhylian, 01.05.17 09:03
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 482,530
    Urd123
    15.04.19 21:19 Go to last post

  16. Lucky find skill not working

    Hello. I've chosen Lucky Find skill for geo as the last upgrade about a month ago. After I've took it, geo found an extra iron and a marble deposit...

    Started by Mizogin, 08.12.17 21:58
    • Replies: 6
    • Views: 61,497
    Yuiry
    15.04.19 07:42 Go to last post

  17. Lost daily login even though just played this morning

    https://imgur.com/a/MHgyF0x This morning, I logged in, used some buffs, checked my mail and stuff, then logged out. Now, I logged in and lost the...

    Started by Syltom1, 09.04.19 19:53
    2 Pages •
    1 2
    • Replies: 14
    • Views: 5,117
    gatchina
    14.04.19 18:21 Go to last post

  18. Gens attacking at slowest speed

    Is it me or do all gens, once sent to attack a camp, move ever so slowly regardless of whether a horseshoe has been used or not? It doesn't matter...

    Started by Elco, 21.02.19 22:28
    • Replies: 3
    • Views: 4,609
    SnowBlizz
    12.04.19 13:35 Go to last post

  19. Combat Academy makes 3 units

    Well, it's exactly like that. Instead of 7 types of the new units I have only the 'Attacking' 3 ones. This makes the quest 'New troops' impossible as...

    Started by faivq, 26.11.14 16:58
    • Replies: 4
    • Views: 68,466
    Lopok
    12.04.19 06:16 Go to last post

  20. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    • Replies: 3
    • Views: 8,647
    BB_Torkav
    09.04.19 09:06 Go to last post
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