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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,215
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,035
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,426,442
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,208
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 824,895
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,700
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. general error, refresh page

    Anyone getting the "general error, refresh page "tab, whilst loading up, can't seem to log in, is it just my machine or are others experiencing this.

    Started by Russellfire366, 03.03.22 10:16
    2 Pages •
    1 2
    • Replies: 11
    • Views: 24,240
    Nogbad
    03.03.22 21:43 Go to last post

  2. Connection Issue

    Since the start of the event, I have not been able to enter the game in the afternoon and evening. I still manage to log in every morning and every...

    Started by GeorgeVonGruby, 18.02.22 14:54
    5 Pages •
    1 2 3 ... 5
    • Replies: 40
    • Views: 15,318
    BB_Trafffer
    03.03.22 15:24 Go to last post

  3. Connection to server lost

    Fellow Settlers Another connection issue started today... Impossible to login from either chrome or opera... How much we can tolerate from such...

    Started by marvistas, 25.02.22 10:08
    • Replies: 9
    • Views: 13,278
    BB_Trafffer
    02.03.22 14:33 Go to last post

  4. bug of death

    game stopped here is what chrome said is wrong enjoy.... Uncaught abort(94) at Error fc12b541-925c-4a80-98a0-7d5ab778052b at jsStackTrace...

    Started by Sansa, 24.02.22 07:23
    1 Attachment(s)
    • Replies: 2
    • Views: 7,674
    Max_turtle
    02.03.22 07:15 Go to last post

  5. Happy Hour

    Another Happy Hour so soon ? I can not see anything of difference to the normal shop so what is extra BB_Traffer ?

    Started by Gopher_2022, 26.02.22 04:05
    • Replies: 3
    • Views: 2,372
    BB_Trafffer
    28.02.22 11:37 Go to last post

  6. Upgrading second love tree to lvl3 says not possible

    Screen says not possible but button is green. One of them is not correct, could be the message, could be the mechanic, who knows given the current...

    Started by ClarenceDuPont, 25.02.22 17:04
    • Replies: 3
    • Views: 3,714
    ClarenceDuPont
    26.02.22 17:50 Go to last post

  7. Tunnel of love - 12 HOURS????

    The description says 12m production time, which makes it useful The work yard says 12 hours which makes it a total waste of space. What the...

    Started by Jim_B, 23.02.22 21:26
    2 Pages •
    1 2
    • Replies: 15
    • Views: 6,379
    lordloocan
    25.02.22 15:26 Go to last post

  8. Clicking shop on homepage

    And only getting "Invalid response code" so error on my side or BB side?

    Started by Kebabtomte, 18.02.22 16:22
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 12,024
    BB_Trafffer
    25.02.22 14:57 Go to last post

  9. Wounded general garrisons reappear on adventure after sending home

    The option to send a wounded general home from an adventure is available to click, and it shows the garrison being torn down etc. - but then a few...

    Started by Usermaatre, 23.02.22 09:42
    • Replies: 1
    • Views: 1,689
    copycat71
    23.02.22 12:15 Go to last post

  10. Gems from Mystery Boxes

    Why I never have been collected gems when they appears from openning Mystery boxes? Yesterday again I received 40 gems but when I clicked on the loot...

    Started by Svil-en, 21.02.22 05:05
    • Replies: 4
    • Views: 2,781
    BB_Trafffer
    22.02.22 11:26 Go to last post

  11. Shop

    Since the maintenance on website and shop, all I ever see when I click Shop now is invalid response code The shop was there now gone again

    Started by tiggermama, 18.02.22 20:28
    • Replies: 1
    • Views: 1,093
    BB_Trafffer
    21.02.22 12:32 Go to last post

  12. Where have my gems gone?

    Twice in the last 4 days I have "lost" hundreds of gems. Both times when I have logged on after being away for a couple hours I have lost gems this...

    Started by Sparkaktus, 15.02.22 11:44
    • Replies: 4
    • Views: 3,174
    BB_Trafffer
    21.02.22 12:09 Go to last post

  13. Why is the calendar ind mine listed as a seperate item in star?

    Even after visiting friends and restart. Why is identified differently?

    Started by ClarenceDuPont, 20.02.22 15:34
    • Replies: 0
    • Views: 3,739
    ClarenceDuPont
    20.02.22 15:34 Go to last post

  14. Chat sometimes has future timestamp

    Sometimes when my client finishes loading, the timestamps from previous chat will be 10-15 minutes in the future. This happens with both unity and...

    Started by Kotugo, 20.02.22 12:14
    • Replies: 1
    • Views: 900
    copycat71
    20.02.22 15:25 Go to last post

  15. Unused Bundles in Merchant Locked

    I notice that many unused bundles in the Merchant show locked and I cannot purchase them. There are a couple I want to buy. Anybody else with this...

    Started by polarbarez, 19.02.22 20:49
    • Replies: 2
    • Views: 946
    polarbarez
    20.02.22 13:24 Go to last post

  16. 342 times the same bug...

    d1290ae1-d84d-40e2-a253-7439543d1638:8 Localization failed: TOT / FindExpeditionGenerated (Filename: ./Runtime/Export/Debug/Debug.bindings.h Line:...

    Started by Sansa, 17.02.22 16:56
    • Replies: 1
    • Views: 1,105
    tiggermama
    18.02.22 21:25 Go to last post

  17. Enchanted Castle

    Since placing this building on my island players have been crashing upon visiting my home island with a error message of a missing file for this...

    Started by DorotheusII, 18.02.22 17:05
    • Replies: 0
    • Views: 605
    DorotheusII
    18.02.22 17:05 Go to last post

  18. provision house very slow

    Has anyone else found this. have to make 5 flower bouquet's in provision house Each one takes 10 minutes to make so 5 takes 50 minutes in a level...

    Started by Teardrop46, 14.02.22 14:34
    • Replies: 2
    • Views: 1,092
    Teardrop46
    18.02.22 10:49 Go to last post

  19. Love Tree, PFB and Flower farms

    The production window says I should get 22 flowers per cycle. The numbers in storage after a cycle show only 11 going in. Anyone else seeing this?

    Started by Jim_B, 14.02.22 22:23
    2 Pages •
    1 2
    • Replies: 10
    • Views: 9,809
    Jim_B
    17.02.22 13:19 Go to last post

  20. General Error messages then returning to log in page

    I am having multiple issues with receiving a general error message then being sent back to log in page. This has occurred 4 times in approx 20...

    Started by Graciethecat, 16.02.22 14:57
    • Replies: 8
    • Views: 12,111
    BB_Trafffer
    17.02.22 11:16 Go to last post
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