global chat / guild chat/ trade tabs

I have been getting this message for almost a week "[10:25] News: Chat server login failed" when i log in.

i have sent 2 notes to support and have not received any response.

i'm a bit of a lurker so not being able to chat isnt the end of the world for me
(though i do like to speak with my guild).

but i am not able to trade which is really starting to bother me, being that i have spent some $$

help please.....i have tried loggin out and back in, clearing my cache etc etc. i play from work and at home and it is the same on both pc's runnin windows7, latest version of firefox.

thanks in advance and have a great day

Hi ProfWeed,

This is very weird... I've never heard of the chat not coming back up after the player tried the cache&cookie clear.
If you could provide me with the ticket numbers I'll poke support for you and ask them to get back to you ASAP.

Best,
BB_Azariel

i dont have a ticket number, i sent a message through the following page http://www.thesettlersonline.com/en/help-and-support, i have a feeling i goofed. Though i have spoke with a member of my guild who is friendly with a mod who said i was probably banned because of the last part of my name "weed". I did sent a note about changing my name to ProfXavier but again i believe i am reporting and requesting things through the wrong page, can you point me in correct direction?

Update:
April 16
everything is back to normal.....name has been changed.....ban is gone TY BB!