Please can BB...

Update us on the problem with the shop and gems??? im still waiting after 2hrs and i know alot of others are too

Hi Beesdied,

Hold tight, I'll ask around and get back to you as soon as I have some answers!

Best,
BB_Azariel

Thank you very much, the money has def gone to you guys i have the email and also checked my online banking :)

OK so top priority news!
Right now we have some issues with one of our service providers concerning payments from the UK only: the money is taken from the payer's account but the gems are blocked.
We are really sorry for the delay caused by this.

If you think this has happened to you, please send a small ticket to support so we can check your payment and credit you the correct amount of gems.
Rest assured that you WILL get your money's worth of gems!

We are currently doing all we can to solve this issue as soon as possible and I'll get back to you on this issue as soon as I have more information.
Please remember that the guys from Support are not here during the week-end, so you might have to wait until Monday or Tuesday in the worst cases to receive a compensation.

Once again, sorry for the delay and thank you for your understanding!

Best regards,
BB_Azariel (and all the TSO team)

What about the US region servers (www.thesettlersonline.net).
I bought many gems and now I cant play on that region.

Hi Icosensei,

I'm sorry but I have no news concerning that version. I can only suggest contacting the Settlers Team through their Facebook page if the forum is down.

Good luck,
BB_Azariel

TY you azariel i know have them :)

It pleases me greatly to state that this does appear to have been resolved.

Many thanks for the patience and co-operation displayed by affected users. I can assure you that this issue will turn out to be mutually beneficial to both involved parties, resulting in an overall improvement in our service.

Happy Settlin' :)