Guild Guest

I try to get help from Help-channel, but they didnt know, so i try to write here.
I made up guild some weeks ago. Now we have players enough to do guild-quests.
There was reading 6/8 quest done, and we waited those inactive players, that never showed up.
So i decide to kick those out and maybe cancel quest to get new one.
But before i cancel that guild-quest, i notice there was reading that the quest is completed now. 6/6

Its ok to get that completed, but when i ask my ppl, any of us cannot get price from that quest.
Its glittering when u open quest, its done, but that "claim reward"-button is missing?

So, do we wait more, or its bug and we have to cancel that quest and make new one?

[EDIT]
Suddenly that quest is now done. There wasnt still that "claim reward"-button, but we got straight message and reward was there.
If BB-guys do something, dont know. Thnx anyway, hope these writing help someone else.

- Kameli