game keeps freezing

hi i play this game a lot and today the game keeps freezing not happy with this as i am on prem time and lost about 2 hours of playing time can you please sort this out as i do enjoy playing this game and must be the game because it the only game i play where the game freezers within 10 mins of playing please please sort this out and could you get back to me a.s.a.p please thank you for your time hope to hear from you soon as i want to play the game

You might want to try the steps listed here to see if that helps.

If that has no effect then please send a ticket to Support. You can use the contact form on this page