Chat tabs lagging etc

Chat tab lags/refresh issues have raised the question of some goings-on in G1 - we had a guildie issued a ban due to the zero tolerance on external links rule when it was clearly accidental after he had non-voluntary a refresh of chat.

If the player also loses hours of premium over it, it just adds insult to injury when this happens.

The external links rule is there for a reason, and I personally agree with it, but surely there must be some leeway/difference between an accident and an obvious flouting of rules?

EDIT - by default when youre disconnected you are directed straight into global, perhaps this should be revised to maybe wispa tab instead to prevent any further miscarriages of justice?

Even a quick whisper from whoever is moderating at the time, to warn, rather than losing 12 hours?