Chat history dont show lines from 'yesterday' [16262]

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21.09.16 07:02
halv12

Chat history dont show lines from 'yesterday' [16262]

Since update I have no longer had any lines in chat history with Date. Chat history start at midnight my time. Today I had 8 lines in global chat and none in guild chat.
21.09.16 08:02
TheVictorious

Quote:

Originally Posted by halv12

Since update I have no longer had any lines in chat history with Date. Chat history start at midnight my time. Today I had 8 lines in global chat and none in guild chat.

I was about to open same issue, yes chat history is not working correctly anymore, guild history is cleared, it must not do that as a "history".
21.09.16 09:44
BB_Saqui
Since we've now received multiple reports of this, we're requesting your aid for more information about when this occurs. If you can answer the following questions in as much detail as possible, it will help us identify the cause and fix it:
- What time and date did you notice the Chat History not working?
- Which chat(s) were affected?
- Does this happen constantly, or is there a specific time of day when it happens most e.g. evening, midnight, morning etc.
- For each chat that is affected, what time-stamp is the last chat message? Or is the no messages at all?
While we do need more information, we're actively investigating this for a possible fix. Thank you for your patience!
21.09.16 10:13
Dragavon
Quote:
Originally Posted by BB_Saqui

Since we've now received multiple reports of this, we're requesting your aid for more information about when this occurs. If you can answer the following questions in as much detail as possible, it will help us identify the cause and fix it:

What time and date did you notice the Chat History not working?

Which chat(s) were affected?

Does this happen constantly, or is there a specific time of day when it happens most e.g. evening, midnight, morning etc.

For each chat that is affected, what time-stamp is the last chat message? Or is the no messages at all?

While we do need more information, we're actively investigating this for a possible fix. Thank you for your patience!
Chat history is not working at all, in any chats. Did not work yesterday when I logged in after the update, did not work today when I logged in. I logged in several times yesterday, on both Chrome and IE 11.

Chat history is not working at all. Period.

Edit: flash just crashed for me in Chrome, and when I closed the page and logged in again chat history worked for the first time since yesterday's update.
21.09.16 14:46
TheVictorious
Quote:
Originally Posted by BB_Saqui

Since we've now received multiple reports of this, we're requesting your aid for more information about when this occurs. If you can answer the following questions in as much detail as possible, it will help us identify the cause and fix it:

What time and date did you notice the Chat History not working? in the morning only got chat after 1 BST

Which chat(s) were affected? guild chat was noticeable but its also for another chat seems

Does this happen constantly, or is there a specific time of day when it happens most e.g. evening, midnight, morning etc. can't tell since its new issue after last update, first time was after the game is up again all chat history was cleared, and 2nd time was after last midnight

For each chat that is affected, what time-stamp is the last chat message? Or is the no messages at all? guild was no message, global was not so much added to chat and trade not sure

While we do need more information, we're actively investigating this for a possible fix. Thank you for your patience!
i'm not sure your points was about same answer, but I added replies in red, but simply seems the script that run daily clear the history, so its happens after the script finishes.