still not loading properly after fix

Printable View

28.09.16 10:21
trev10

still not loading properly after fix

Game gets to stage when it has loaded mountains and trees, but then freezes before loading buildings.

Only happens under Windows 10(latest update loaded) after 4 loads 2 worked 2 didn't and in both cases, when it didn't I had gone to look at something else while loading. If it was the active window, it seemed to work, if it wasn't it failed.

Done all the usual, clear cache etc
28.09.16 11:35
BB_Saqui

I know you've said you've done the usual, but can you check your Flash version number? Thanks! :)
29.09.16 05:46

loading time still 30 seconds no matter what browser i use in windows 10 or 8.1
thats a fair time.
29.09.16 08:26
TheVictorious

Same with me, same issue

Quote:

Originally Posted by BB_Saqui

I know you've said you've done the usual, but can you check your Flash version number? Thanks! :)

version 23,0,0,162
29.09.16 11:23
BB_Saqui

Quote:

Originally Posted by trev10

Game gets to stage when it has loaded mountains and trees, but then freezes before loading buildings.

Only happens under Windows 10(latest update loaded) after 4 loads 2 worked 2 didn't and in both cases, when it didn't I had gone to look at something else while loading. If it was the active window, it seemed to work, if it wasn't it failed.

Done all the usual, clear cache etc

Quote:

Originally Posted by TheVictorious

Same with me, same issue

version 23,0,0,162

Can you both try again with disabling all browser extensions/addons. If that doesn't work, try with another browser completely. Thanks!
29.09.16 13:48
TheVictorious

Quote:

Originally Posted by BB_Saqui

Can you both try again with disabling all browser extensions/addons. If that doesn't work, try with another browser completely. Thanks!

I have 2 systems both have same problem.

first one in chrome (Version 53.0.2785.116 m (64-bit)) with many extensions, now I'm using Firefox (49.0.1 32-bit) "private browsing" with 0 extensions except flash.

and for more details about issue, its freezes a few seconds then loading buildings, i just see my land with roads without any building, it take time to load things a bit more that usual.

to be honest not annoying so much.

but long loading while switching and specially when i get back from adventure to home is more annoying, in avg takes like 30 seconds but sometimes it get 1 min or more, and sometimes I stuck and only solution is to refresh, so its clearly there is an issue while loading the island.
29.09.16 14:07
topgearfan

Quote:

Originally Posted by trev10

Only happens under Windows 10(latest update loaded) after 4 loads 2 worked 2 didn't and in both cases, when it didn't I had gone to look at something else while loading. If it was the active window, it seemed to work, if it wasn't it failed.

For me the game doesnt load unless its tab is active. Has been like this for a few years. Before that it worked fine active or not. Fix didnt change it.
29.09.16 14:17
BB_Saqui

Quote:

Originally Posted by TheVictorious

I have 2 systems both have same problem.

first one in chrome (Version 53.0.2785.116 m (64-bit)) with many extensions, now I'm using Firefox (49.0.1 32-bit) "private browsing" with 0 extensions except flash.

and for more details about issue, its freezes a few seconds then loading buildings, i just see my land with roads without any building, it take time to load things a bit more that usual.

to be honest not annoying so much.

but long loading while switching and specially when i get back from adventure to home is more annoying, in avg takes like 30 seconds but sometimes it get 1 min or more, and sometimes I stuck and only solution is to refresh, so its clearly there is an issue while loading the island.

Thanks for taking the time to let me know. We'll keep an eye out for more reports of similar loading issues, and escalate them to the devs.
29.09.16 16:41
TheVictorious

Quote:

Originally Posted by topgearfan

For me the game doesnt load unless its tab is active. Has been like this for a few years. Before that it worked fine active or not. Fix didnt change it.

This is chrome issue, chrome pause flash in background, if you can find workaround let me know.
30.09.16 00:50
Fanfas

Quote:

Originally Posted by TheVictorious

This is chrome issue, chrome pause flash in background, if you can find workaround let me know.

I use Firefox and it's also a firefox thing :)