Cannot Access Game

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31.05.20 08:55
cat_flap

Cannot Access Game

For approx last 8 hours I have been unable to access the game.

At about 0200 CET this morning I suffered a Comms Failure (with the picture of the guy attacking the computer). The system restored but came up with a lot of building detail missing. Something we have seen a lot lately that is usually cured by re-login. I could not re-login.

After trying again this morning, about 1000 CET, I was able to get past the login page to the page which contains the blue 'Play Now' button, but it was noticeable that a lot (if not all) the large pictures in the news items were not displayed. My browser informed me it was waiting for 'ubistatic-a.akamaihd.net'

If the blue button was pressed the 'play now' screen disappeared and was replaced, as normal, with the light blue background (same color as forum background) with the waiting for 'ubistatic-a.akamaihd.net' again displayed by the browser in its status line.

I have been logging on with no problems under the new system for the past few days.
31.05.20 11:03
cat_flap

Not solved but believe a local problem. Sorry for trouble.
31.05.20 14:56
GezLad

same with me
01.06.20 04:56
KrokiG

Cant login to my account at all. Cant change password either dont get link to mail and when i tried to login with facebook I had to create a new char :(
01.06.20 09:13
BB_Trafffer

Quote:

Originally Posted by cat_flap

For approx last 8 hours I have been unable to access the game.

At about 0200 CET this morning I suffered a Comms Failure (with the picture of the guy attacking the computer). The system restored but came up with a lot of building detail missing. Something we have seen a lot lately that is usually cured by re-login. I could not re-login.

After trying again this morning, about 1000 CET, I was able to get past the login page to the page which contains the blue 'Play Now' button, but it was noticeable that a lot (if not all) the large pictures in the news items were not displayed. My browser informed me it was waiting for 'ubistatic-a.akamaihd.net'

If the blue button was pressed the 'play now' screen disappeared and was replaced, as normal, with the light blue background (same color as forum background) with the waiting for 'ubistatic-a.akamaihd.net' again displayed by the browser in its status line.

I have been logging on with no problems under the new system for the past few days.

Everything should work properly. Could you please try to use different browser, and/or a different device?

Quote:

Originally Posted by KrokiG

Cant login to my account at all. Cant change password either dont get link to mail and when i tried to login with facebook I had to create a new char :(

If you didn't receive link to reset your password, please make sure to check spam folder. In case of any further issues, please contact our support team, they will be able to investigate further and assist you.

BB_Trafffer