Generals gone with today server crash

Hi, I bought 2 gem pack with generals (paid few hundred of $) then they more of them gone today

What happened?
I sent them to the YWC (young woodcutter adventure) and then server crashed
When server was on again then they gone (not on adv/neither on home island), all of them (except normal general) was skilled

Where? When?
- sandycove, 2025. 04. 24. - around 7-8am (GMT+0)

What missing?
Generals
- 1x Sylvana (full skilled - id: 149384)
- 1x Older gemini (full skilled - id: 149381)
- 1x Quartermaster (3 skill - id: 30712)
- 3x normal general (#3 - id: 1639, #4 - id: 1637) each of them with 5 skills

Troops:
MountedSwordsman: 700
Knight: 310
ArmoredMarksman: 50
MountedMarksman: 497
Besieger: 200

Proofs
proof about the packs http://195.35.3.121/misc/tsobug.png
http://195.35.3.121/misc/tsobug.png

evidence of buying stuffs http://195.35.3.121/misc/tso_spent.jpg
http://195.35.3.121/misc/tso_spent.jpg

Youtube video about the evidence
https://youtu.be/K1ANq74dM-Q

they gone with the following units


[Edit]
Night script recovered them at the next day morning (today)

There is a script that runs in the early hrs, failing that only Support can help you. Seems Sandy gets all the problems lately.

Quote:

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Originally Posted by MutantKid

There is a script that runs in the early hrs, failing that only Support can help you. Seems Sandy gets all the problems lately.

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you have right, today i got them back, seems that script works, i just not understand if they know the issue then why they not fix it directly instead of those scheduled work arounds